WasteHero - Customer Service System

Time-Saving Automations
Repetitive tasks that have a high level of administrative burden are automated through rule-based workflows.

Decreased Call Volumes
The connected Customer Self-Service App streamlines customer requests to divert call volumes.

SUPER Satisfied Clients
Improved transparency and communication between authorities, collectors and clients boosts overall service level satisfaction.

Full control over client activity
Leading worktool that manages incoming client requests, inquiries attached to allocated containers, historical service and invoice log.

Process Automation
Create rule-based workflows to automate the management of common requests from clients.

Streamlined communication
Client activity is shown in individual and property views with a log that tracks actions from both the collector and the client.

Automated request management
Create automated workflows for dealing with request types based on rule-based logic. No human intervention, diminished errors, no unnecessary admin burden.

Proactive client communication
Proactive messaging for any collection service interruptions, keeping your clients in the loop at all times. Transparent communication with no admininstrative interference? Yes please!

Resolve inquiries in 2 clicks
With account and property dashboard overviews, support teams are equipped with all the information they need to resolve inquiries within two clicks.

Empowers Stunning Service
Administrators handle incoming tickets from the connected customer portal, phone calls, and emails in a central system. This enables staff to provide a fast and consistent service.

Out-of-the-box Automations
Out-of-the-box workflows automatically handle the most common ticketing requests from citizens and commercial customers. Simply toggle on, and you’re ready to go!

Completely Customizable
Ticket flows and the level of automation is completely customizable to match your business processes. You have the option to be as hands-on or as hands-off as you’d like.

Best In Class Features
Complete with all the features you’d expect from leading ticketing systems, including in-app messaging, setting status, priority, assignee, followers, due dates, and internal notes.

Delight clients with self-service
The connected Customer Self-Service App empowers your clients to submit requests 24/7 and follow the status of their requests (whilst giving your support team time to breathe).

Billing managed in-app
Eliminate the time spent taking payments or generating invoices with in-app billing. Clients order and pay for requests for a streamlined experience.

Fully customizable portal
Edit the request types available to your clients in self-service and style the portal in line with your company branding.