WasteHero - Self-Service App for Client & Citizen Waste Service Requests

Empowering local authorities and waste collectors to provide a streamlined and customer-focused service experience
Goodbye to clunky web portals. Goodbye to paper based requests. Goodbye to ‘your call is important to us’. Hello to the Customer Self-Service App.

The #1 self-service tool for waste management services that connects citizens and commercial customers into the 21st century… where they actually want to be.

24/7 Self-Service
Convenient always-on self-service portal. Customers complete requests in 3 minutes or less, at any time of the day!

Manage Requests & Billing
Request extra emptyings/bulk waste, changing/adding containers, repairs/cleaning of containers and pay for it in-app.

Streamlined Communications
Proactive messaging for any service interruptions, keeping your customers in the loop at all times.

Fast service, satisfied customers.

• Customers can submit and pay for services anytime, anywhere, on desktop and mobile app.
• Automated request management equals speedy resolution for customers, minus the administrative burden for support staff.

Flexibility for you and your customers

• Add in the service options that make sense to your customers, remove what doesn’t.
• Completely customizable portal styling to stay in line with your company branding.

Flexible automation level
Requests flow through to the Customer Service System where handling can be fully-automated, semi-automated, or manually processed to according to your workflows.

Transparent communication
The status of requests are communicated back to the customer, empowering transparency in communications.