eNet - Water Network Event Management Software

These are the problems our clients are typically trying to solve by using eNet

Two key issues make event management difficult

• Relevant and accurate information can be difficult to obtain and assess because it is held in various people’s heads and disparate systems
• Keeping everyone up-to-date in every location with every decision, action and its rationale is difficult

Consequently

• Smaller events are managed in an ad hoc way and may escalate into large events
• Time is lost in diagnosing and resolving events
• Activity can be missed or duplicated
• Decision making is impeded

Therefore

• More water is lost/more pollution occurs
• More customers are affected
• More penalties are imposed
• More damage to reputation

SOFTWARE THAT:

• Helps ensure all appropriate actions are taken and none are duplicated
• Records actions and rationale – an irrefutable audit trail
• Enables decisions to be made in possession of all available information
• Enables people to track progress either by logging in, or by having it pushed to them by email/SMS
• Makes information available on all types of devices in all locations – office, field, home; making decision making possible from any location

RESULTING IN:

• Less water is lost, less pollution occurs
• Customer satisfaction is maximised
• Penalties are minimised
• Reputation is protected

Events

• Add event, location
• Events are closed automatically by final activity

Actions

• Add activity
• Add notes
• New estimates automatically supersede earlier ones
• Manage exceptions (redact a posted activity, cancel an event)
• Escalate

Review

• Rolled up view; detailed view
• Automatically send SMS/email
• Export to Excel
• Audit
• Post event review and lessons learned

All events large and small are diagnosed and resolved more quickly

Ease of use

• Powered by Badger Software’s CLIO product
• Pre-loaded with standard water industry event and activity types
• Used by almost every police force in the UK for critical incident management
• Used by a range of other industries for general event management

Available on all devices

• PC, laptop, tablet, phone
• 24 hours a day, 7 days a week, 365 days a year
• No IT hardware, implementation or maintenance; just start using it

Continuous improvement of functionality

• Continuous improvement of functionality and no extra cost

Suite of solutions

• eNet will in due course be more closely integrated with i2O’s suite of smart network solutions:
• iNet, the network monitoring and analytics solution, which can identify events
• oNet, the advanced pressure management solution, which can enable remote control and automatic optimisation of pressure in the network