Mastery Technologies, Inc.

Active Listening Skills Course

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Do you think you are a good listener? Evaluate your listening skills with this Video On Demand training. Once you have identified areas for improvement use the program as a development tool.

Listening is a communication skill we must nurture; it does not develop on its own. Our listening pace is usually faster than the rate at which people speak, giving us leftover mental time we can use or abuse. This is just one area of listening explored in this training program. This video demonstrates ways to focus on the speaker, how to avoid daydreaming and how understanding the speaker's point of view is beneficial. Learn the importance of paying attention to non-verbal cues, taking notes and providing feedback to the speaker.

Being an active listener saves time, frustration, mistakes, and subsequently improves efficiency. Use this training video to help develop active listening skills.

This video was originally produced by CRM Learning as “Power of Listening.”

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 60 days to complete the course
Audience

Anyone who needs to work on active listening

Topics
The course presents the following topical areas:
  • Introduction
  • How Listening Works
  • Barriers to Listening
  • Talking
  • When Listening is Withheld
  • Active Listening
  • Conclusion

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