American Petroleum Institute (API)

- eMaintenance Training


The simple way to review, choose, order, track and pay for service station/convenience store maintenance, all while improving your bottom line. API eMaintenance is an online maintenance management solution that allows you to log, take action, track and report on all your maintenance requests.

Let your sites and contractors take control by giving them access to the information that is relevant to them. With your own dedicated web portal, your sites can place a new ticket, check the status of any ticket and submit feedback for the contractor. Calls are automatically routed by the system to the correct contractor, reducing the need for third party helpdesks.

Contractors can choose to receive ticket requests and updates by email, fax or text message, whichever is most convenient for them. They can also manage their tickets via their dedicated web portal and update the status of a ticket in real time using the automated phone system when they arrive on site or complete a job.

A suite of management reporting tools allows head office to oversee the process, ensure that health and safety guidelines are being adhered to, and check whether contractors are meeting their service level agreements.

A preventative maintenance module gives you the ability to create scheduled jobs that recur over set periods, helping you to manage any routine maintenance or regulatory activities.

EFH (Equipment Failure Hours) and MTBF (Mean Time Between Failures) reporting gives you instant access to detailed information about which of your assets are breaking down most often and how long they remain out of service to facilitate purchasing decisions.

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