Corrective Action Video-supported Learning Program

• Any employee who will conduct a corrective action or participate as a team member
• Any individual who simply wishes to learn more about the 8-step approach

• Determining Ownership
• Defining the Problem
• Isolating and Containing the Symptoms
• Root Cause Analysis
• Identifying and Verifying an Effective Corrective Action
• Implementing and Validating the Corrective Action
• Taking Preventive Action to Avoid Potential Problems
• Acknowledging the Improvement

Overview of Corrective Action

• Definition of corrective action
• Benefits of corrective action
• Overview of the 8-step approach

Step 1: Determine Ownership
Individual vs. team ownership
Team members` qualifications
Team roles and responsibilities

Step 2: Define the Problem
Characteristics of a good problem definition
Goal statements
Symptoms vs. problems

Step 3: Isolate and Contain the Problem
Effective short-term solutions
Factors to consider for short-term actions

Step 4: Determine Root Cause
Definition of root cause
Occur and escape cause paths
Tools for root cause analysis
Verifying the root cause

Step 5: Choose a Corrective Action
Developing appropriate solutions
Criteria for effective solutions
Verifying corrective actions

Step 6: Implement and Validate the Corrective Action
Creating an implementation plan
Executing the plan
Instituting the changes

Step 7: Prevent Recurrence
Analyzing the system
Improving the system

Step 8: Acknowledge the Improvement
Benefits of acknowledgment
Forms of acknowledgment
What`s Included?

4 Videotapes or 4 DVD`s
1 Instructor`s Guide
1 Set of Transparencies, Also Available in PowerPoint Format
1 Participant`s Guide
2 Albums