SAI Global

SAI Global

Enhancing the Management Representative Skills to Support Organizational Success

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Enhancing the Management Representative’s Skills for Organizational Success is a dynamic new training course that enables attendees to move this key role to a new level of excellence in their organization. The course is focused on developing the essential skills necessary to support the organization, as well as understanding the strategies to be employed in the development and maintenance of a continually improving management system. Both new and seasoned Management Representatives will find this course provides them with the skills they need to contribute to the sustained success of their organization, including the tools and techniques that guarantee a ‘return on investment’ and ensure system performance and effectiveness throughout the organization.

  • Seasoned and experienced Management Representatives
  • Newly appointed/soon to be Management Representatives
  • Senior Management responsible for the appointment of the Management Representative
  • Business/Operational Managers
  • Personnel assisting the Management Representative
  • Members of the Steering Committee/Facilitators
  • Personnel wishing to develop beyond their current auditing role

Defining the role of a dynamic Management Representative

  • Roles and responsibilities
  • Traits and characteristics for success

Understanding ISO 9004:2009 for sustained success and continual improvement

Evaluating your existing management system using ISO 9004:2009

  • Self assessment tool
  • Determine your organization's maturity level
  • Using quality management principles

Techniques for success:

  • Leadership
  • Motivation
  • Delegation
  • Team building
  • Change management
  • Project management
  • Communication

Management system tools:

  • Process approach
  • Process mapping
  • Audit management
  • Risk management
  • Internal audits
  • Reporting nonconformities
  • Corrective and preventive action
  • Continual improvement

Reviewing the registration process to ensure success
Conducting effective Management Review meetings

  • Defining an effective meeting
  • Top Management's role
  • Inputs / Outputs
  • Case study

Post course action plans

Student Workbook with extensive notes
Copy of ISO 9004:2009

Complementary data flash drive stick loaded with:

  • Post Course Workbook
  • Self Assessment worksheets
  • Additional measurement tools
  • Articles and additional information on Management Representatives
  • Information on further training courses available

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