QED transforms customer interaction with new remote access portal
Leading environmental sampling equipment manufacturer QED Environmental Systems has announced the launch of a new customer portal for its BIOGAS 3000 and BIOMETHANE 3000 analysers. The new portal aims to significantly reduce downtime, improve business productivity and further develop customer communications.
Designed for QED customers, distributors and technical support teams, the cloud-based system provides remote diagnostic and update capabilities. This significantly improves the way the business and its customers work, as system upgrades and developments can now be carried out with just a press of a button.
The new customer portal offers remote access to QED’s popular fixed gas analysis products, the BIOGAS 3000 and BIOMETHANE 3000. The portal also offers users the ability to view all settings as configured, while also updating the system’s firmware. Customers will also be able to remotely reset the entire system, view the event log and carry out an air calibration process from start to finish.
Michael Reghenzani, Product Test Engineer for QED, said: “We’re very excited and proud to be launching QED’s new customer portal with remote access, as we believe it offers an easy to use, invaluable tool for those involved with anaerobic digestion and biogas production. Monitoring of biogas systems, diagnosis and obtaining technical support has never been easier.
“In addition to being able to access the very latest status of how their system is working, it is now much easier for customers to get technical support and remotely assess how a system is performing. We are confident that it will prove to be an important asset for our customers in this market.”
The system information view also provides data on a range of outputs including live gas readings, updated every 15 minutes, gas temperature, process timing and auto calibration settings making it easy to pinpoint the root of any issues that may arise.
An access management function available on the portal also allows customers to grant access to internal members, QED or its authorised service agents. This can be done to improve response times when remote support is needed. Permission can be granted on a permanent or fixed duration basis.
To access the portal, customers will simply have to create or use an existing Microsoft or LinkedIn account. Once they have an authorised account, users can then add their systems to it by providing a system serial number and security code.
Access to the system is achieved via an Ethernet connection, with Wi-Fi and cellular options available. Further details on how to set up the system and get it online will be included in a user manual provided at the time of product purchase.
For further information on QED’s remote access portal and to upgrade existing systems, please call +44 (0)333 800 0088 or contact us at firstname.lastname@example.org
About QED Environmental Systems
QED Environmental Systems, a subsidiary of Graco Inc., is the leading international supplier of pumping systems for groundwater sampling, remediation and landfill liquids as well as gas management applications into industrial, environmental and renewable energy markets.
QED supports its customers around the globe through the industry’s most experienced network of local technical sales specialists backed by an in-house technical sales and customer support team dedicated to providing expert help and quick response.
In addition to its own groundwater and liquid control products, QED supplies a range of internationally recognised products including Geotech portable and fixed gas analysers, Landtec portable fixed gas products, En Novative Technologies soil sampling products and Viasensor CO2 gas monitoring products.
Together, these products serve a global industry for a wide range of environmental applications, including groundwater sampling, groundwater remediation pumping, landfill leachate and condensate pumping, landfill gas collection and control, landfill and biogas analysis, air stripping and VOC removal, and wireless data acquisition.
QED Environmental Systems’ international headquarters are located in Coventry, United Kingdom and headquarters are based in Dexter, MI. QED serves customers from support centres in Michigan, California and England.