Accela, Inc. software

Automate the tracking and management of permit applications from project intake to completion, and deliver total visibility throughout the process for agency staff and builders alike.

Planning departments have a big job. With continuously increasing community development, planners must: Ensure communities are safe, appealing and suitable for a wide variety of citizens, from aging baby boomers to millennials starting their families. Develop balanced and consistent land use and zoning policies, solidify community infrastructure and provide services to support the needs of the public. Oversee public and private developments, so land and structures are safe and in compliance with master plans, and are reviewed and approved in a way that promotes growth.

Governments are under pressure to do more with fewer resources. With ePermitHub now fully integrated into the Accela Civic Platform™, agencies get the power of intelligent plan review combined with world-class permitting capabilities, helping teams improve service delivery, increase transparency, and keep projects on track.

Accela Service Request Management is a comprehensive solution which automates and manages interdepartmental or citizen requests for service, complaints, or inquiries. Accela Service Request allows agencies to organize and manage requests and strengthen citizen relations.

An integrated, fast, and responsive solution covering the business licensing and renewal needs for local government. Convenient online business licensing management that delivers stellar service to business owners. Too often, the process to obtain or renew a license is fraught with cumbersome steps, outdated paper applications, and inefficient manual processes. Business owners become frustrated while agency staff struggle to manage it all.

The Accela Civic Application for Occupational Licensing software simplifies the licensing process. Too often, the process to obtain or renew an occupational license is overly complex and cumbersome. Licensees struggle to understand and follow the process for documenting education, work experience, and continuing education requirements.

The documentation, review, and inspection cycle can strain agency resources and often results in long turnaround times and poor customer service.

Achieve high registration compliance through simple, online registration for short-term rental hosts. Advances in technology have enabled citizens to participate in the sharing economy by opening their homes to travelers. Many communities, however, are struggling with protecting neighborhoods while encouraging this entrepreneurial spirit.

Streamline public health protection with a modern approach to health department inspections and permitting. High-profile business trends and new regulations add to the burden of oversight for environmental health departments. The revolving workload of recurring inspections, complex plan reviews, responding to complaints, and more make it difficult to focus on public health.