Accela, Inc. software

Automate the tracking and management of permit applications from project intake to completion, and deliver total visibility throughout the process for agency staff and builders alike.

Planning departments have a big job. With continuously increasing community development, planners must: Ensure communities are safe, appealing and suitable for a wide variety of citizens, from aging baby boomers to millennials starting their families. Develop balanced and consistent land use and zoning policies, solidify community infrastructure and provide services to support the needs of the public. Oversee public and private developments, so land and structures are safe and in compliance with master plans, and are reviewed and approved in a way that promotes growth.

Governments are under pressure to do more with fewer resources. With ePermitHub now fully integrated into the Accela Civic Platform™, agencies get the power of intelligent plan review combined with world-class permitting capabilities, helping teams improve service delivery, increase transparency, and keep projects on track.

Accela Service Request Management is a comprehensive solution which automates and manages interdepartmental or citizen requests for service, complaints, or inquiries. Accela Service Request allows agencies to organize and manage requests and strengthen citizen relations.