With our values and guidelines, we are creating a binding backdrop for our own conduct. Our teams live these values every day – and this benefits our customers at the other end.

We are appreciative
Courtesy, respect and tolerance are important to us in our dealings with colleagues, employees, customers and business partners.

We are customer-oriented
We consider our assigned tasks from a customer perspective. Our customers are partners, and we find solutions together with them. We want to delight customers with our outstanding service and service provision orientation.

We are responsible
We take responsibility for our actions and we keep our promises.

We are target-focused
Our company`s strategy and targets give us the guidance to act for our customers and consequently see things through to the end.

We are ready for changes
Openness to new things and changes as an opportunity – every person brings ideas and suggestions with them. We take responsibility for improving processes and sequences.

We are consistent
We follow rules and processes and reliably stand by our statements. We make decisions for the sake of our customers and based on facts.

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