Cityworks/Azteca Systems, Inc.
Azteca Systems supports more than 650 customers throughout the United States and around the world ranging in size from single user sites to installations that service millions of people and multiple disciplines. These clients include public works agencies, large and small communities, water/wastewater/stormwater districts, streets and traffic, parks and recreation, facilities, and other organizations involved with capital assets infrastructure and the maintenance associated with its care and operation.
Azteca Systems began as a consulting firm focused on delivering mapping support to US Federal agencies. Earning a solid reputation in the application of Geographic Information Systems (GIS), the company was sought to help public works agencies understand and implement GIS in their organizations. As a result, Azteca Systems’ attention was turned toward the management and care of assets and infrastructure. The company pioneered a new approach to work management with Cityworks and in 1996 released the first iteration of the product.
A recognized industry leader, Azteca Systems created Cityworks, a GIS-centric asset maintenance management solution integrated with Esri’s GIS technology. The Cityworks approach is innovative and unique among a cadre of legacy systems, leveraging the inherent value and investment of GIS data.
Azteca Systems is a full service company—a financially strong and closely held corporation. Focused on the development of GIS-centric software applications, Azteca Systems is also capable of providing complete implementation, integration, data conversion, and process review as well as re-engineering, education, and ongoing maintenance for Cityworks and Cityworks customers.
Headquartered in Sandy City, Utah—a suburban community in the southern Salt Lake City metropolitan area—the majority of staff is located in the main office. Corporate Administration, Product Development, Enterprise Solutions, and Client and Information Services are housed in the main office with regional Sales and Marketing offices located in Colorado, Missouri, New York, North Carolina, Texas, and Wisconsin. Additional Client and Information Services customer support offices are located in Texas, Wisconsin, and Indiana.
Azteca Systems’ employees represent a diverse array of talent that includes civil engineering, geographic information systems, computer programming, project management, municipal program management, consulting, and other backgrounds. Several staff holds advanced degrees in engineering, computer programming and GIS, to name a few.
Sales and Marketing
The Sales and Marketing group is responsible for new client contact, existing client care, marketing, and business partner efforts. Azteca Systems promotes its products and services with in-house staff, hosting seminars and workshops, and through a variety of media and collateral.
Sales and Marketing produces a periodic InPrint newsletter. In addition, Azteca Systems’ personnel are present at several industry conferences and related events and often shares space with Esri at major conferences. Azteca Systems’ international efforts are managed through a network of international distributors.
The Enterprise Solutions group includes teams for Implementation and Project Management. Implementation services are provided by trained and experienced project managers with support from other team members and partners, as needed.
Azteca Systems performs a good share of new customer implementations, some using web-enabled tools, as well as on-site efforts. Training is often offered by the Enterprise Solutions group as a part of the overall implementation scope of work, and typically includes administration and end user classes using the client’s data.
A portion of new customer implementations is performed by our authorized Implementation Partners. These Implementation Partners are trained to successfully implement Cityworks; this includes installation, configuration, training, and support, among other processes.
Client and Information Services
The Client and Information Services staff is responsible for customer support, educational services, client software testing, documentation, and software distribution. The Client and Information Services group is staffed with full time technicians that address inquiries by telephone, fax, and email. Technical support is also provided using interactive web-enabled tools. Customer Services maintains the client secure (MyCityworks.com), partner and internal web sites.
Optional education is offered at Azteca’s state-of-the-art training facility in Sandy, Utah, as well as on-site at regional customer locations. In addition, training is available prior to the annual Cityworks User Conference, as part of pre-conference activities. Alternatively, remote training, through the Internet, is also available; user, implementation, and administration training is available and offered on a regular basis.
The Product Development staff is responsible for software programming and testing. This encompasses the entire Cityworks suite of software, new software, fixes, enhancements, and research and development. All software is tested, tracked, reviewed, and if appropriate, changes are scheduled into the development cycle. Software changes are approved by a software development committee comprised of Upper Management personnel.