Dawsongroup Temperature Control Solutions (DGTCS) services

Prior to delivery, all equipment, unless brand new, goes through our depot workshops to be fully refurbished. During this time, any specific modifications are carried out by our team of Engineers. On completion and sign off from the Bodyshop, the equipment is transferred to our Refrigeration Workshop where it undertakes a 46-point pre-delivery check, F-Gas leak inspection and a final Electrical safety check, all of which are certified with copies logged and available on request. All required temperatures, parameters and modifications are completed by Dawsongroup TCS employed engineers.

An area we pride ourselves on is the level of customer support we give. We are generously resourced to ensure customers receive the best service experience possible. Bespoke Customer Support Manuals specific to equipment hired are created and sent to our customers to ensure information of the hired equipment is on-hand when needed. Every piece of equipment delivered will be commissioned. We include customer training as part of our commissioning to ensure customers are familiar with the kit on hire. This includes how to load the unit, how to switch it on and off, changing setpoints and information on how the controls, alarms and safety functions operate. We can also provide further training if required. Our Engineers and Service team are always on-hand to answer any questions and provide support.

Customer support is provided 24 hours per day, 365 days a year and your call will always be answered by our team, not a third party, and we strive to attend all callouts within 4 hours. Our national team of Engineers are trained in problem resolution and will find the root cause of the issue rather than just fixing the immediate fault. All equipment on hire receives two services per year which are all included within the rental agreement and are free of charge. We also have a dedicated team who specialise in onsite body repairs and provide cover all over the UK to keep assets in good working condition. They will address any reported bodywork issues, plus we will arrange a three-year bodywork service which will include resealing of cappings and joints.

Why compromise on internal space when the experts in modular buildings can link a modular cleanroom to your existing facility exactly where you need it? With 30 years of experience on linked solutions and working with dedicated partners we can guarantee a solution with a low level of internal pollutants.