Field Force Tracker has been developed and is supported by the engineering team of Rapidsoft Systems Inc., a major IT service and software development company based in Princeton, NJ with offices in USA, India and UAE. In Field Force Tracker, we have made the software that makes field service smarter, more efficient and more profitable than you can imagine. Field Force Tracker is fully cloud based software. Our software lives in the cloud and connects field technicians, companies and customers to provide a simple, yet powerful way to manage all aspects of delivering world-class service experiences. Field Force Tracker is rethinking field service, and delivering cutting edge technology to help companies perfect service delivery, drive revenue and growth, and delight customers along the way. Our mission is to be the go-to application for every field service technician in the world.
- Business Type:
- Software vendor
- Industry Type:
- Environmental - Environmental Data and IT Systems
- Market Focus:
- Globally (various continents)
- Year Founded:
- $10,000,000 US - $100,000,000 US
Rapidsoft Systems has dedicated teams for mobile and web development as well as for managing other IT services. We are a company with deep technology roots. Rapidsoft Systems' team has developed over 200+ mobile applications and hundreds of other web applications. That combine knowledge has gone in making the Field Force Tracker system.
We are not yet another company making field service software. We are passionate about it and are committed to make it the best software because we ourselves use this software for managing our own field service staff.
We make software that customers love. More importantly, we make software that creates amazing service experiences for our customers' customers. And the impact is simple: lower costs, greater efficiency, happier customers and untapped revenue opportunities.
Focus on Working With Service Industries
Field Force Tracker's field service management software was developed with a specific focus on the needs of key service industries including HVAC, plumbing, electrical, pest control, telecom, construction, and other residential services.
Field Force Tracker is specifically designed to improve the efficiency of these types of business with features that include appointment scheduling, automated timesheets, job location mapping, robust reporting and job history functionality.
Field Force Tracker is an intuitive field service management solution that helps small to mid-sized businesses efficiently manage their field service operations, drive better business performance and reduce costs. Field Force Tracker automates manual, time-consuming scheduling, invoicing and recordkeeping processes so users gain real-time, end-to-end visibility of their entire field service operations.
This easy-to-deploy, affordable SaaS solution can be accessed with a web browser or via a mobile app., giving business owners, office workers and field technicians access to critical business information anytime, anywhere. In the fast-paced, dynamic work environments of the field service industry, Field Force Tracker helps businesses locate their field workers, appointments, customers and profits.
According to research, field force service operation has helped customers:
- Increase productivity by: 25-40%
- Increase service revenue by: 15-30%
- Reduce costs by: 15-30%
- Increase first time fix rates by: 10-20%%
- Decrease average-time-to-repair by: 15-30%
Our vision is to provide the best field service software that delights our customers so that they can enjoy using it on the daily basis.
Our aim is to help service organizations improve the productivity of their field workforce and reduce operational costs. Whether the field workforce consists of 5 workers or 5000, using right software, processes and information management tools one can increase the productivity of that workforce.
- Easy to Use : Keep software easy to use.
- Comprehensive : Include features that our customers want.
- Customizable: Make software that is easy to customize to the client needs..
- Customer-Focused: Ensuring a positive customer experience.
- Operational Excellence : Provide excellent service that delight our customers.
To be be recognized as a responsible organization, ethical in its conduct and professional in its approach towards its stakeholders. With firm belief in our vision and with complete dedication, integrity and honesty we endeavor to generate software solutions that satisfy the needs of our customers. We aim to provide solutions that enhance revenues and are cost effective at the same time.
As a committed team we shall strive for:
- Being a trustworthy, customer oriented organization.
- An open and warm environment where everyone is respected, listened to encouraged to excel.
- Actively creating and exploring opportunity for the growth of our customers and our organization.
- Nurturing Technological innovations and developing technological solutions that benefits our customers, and society.
- Keeping 'Customer First' in whatever we do.
Field Force Tracker is a product of Rapidsoft Systems Inc. (www.rapidsoftsystems.com), a NJ/US registered C-Corporation. We have been operational since 2005. We are a member of NJ Technology Council.
Our management team includes industry veterans with over 25+ years of software development experience in the US and Canada. The technical calibre of our engineers, carefully hand-picked from reputed institutes after several rounds of evaluation, has helped us achieve a worldwide reputation with our global as well as domestic customers for our products and services. The company is privately funded.
Field service is a massive and growing industry, powered by companies that make machines and equipment we use every day—in our homes, at our offices, in hospitals and just about everywhere. And all of these machines need to be fixed, maintained and sometimes replaced.
That's where Field Force Tracker comes in. We make software that makes field service smarter, more efficient and more profitable than you can imagine. Our software lives in the cloud and connects field technicians, companies and customers to provide a simple, yet powerful way to manage all aspects of delivering world-class service experiences. Field Force Tracker is rethinking field service, and delivering cutting edge technology to help companies perfect service delivery, drive revenue and growth, and delight customers along the way.
Our mission is to be the go-to application for every field service technician in the world. We make software that customers love. More importantly, we make software that creates amazing service experiences for our customers' customers. And the impact is simple: lower costs, greater efficiency, happier customers and untapped revenue opportunities.