The company formation is an outcome of the iGoli 2002 transformation plan embarked on by the former Greater Johannesburg Metropolitan Council. Johannesburg Water has been mandated the responsibility of providing water and sanitation to three million residents of the City of Johannesburg. Annual turnover exceeded R 1,6 billion. Services will be provided along business principles, ensuring customer satisfaction and cost recovery. Residents throughout the city can look forward to improving levels of service and additional water connections in areas where they do not exist.