The Nairobi Water Company was incorporated in December 2003 and is a wholly owned subsidiary of the City Council of Nairobi. The company operates through six administrative business centres in Nairobi, with three dam stations, one spring, three water treatment plants and two wastewater treatment plants. As the company is run on commercial principles, its workforce is integrated into a competitive and productive environment that is customer focused and results oriented. The Company is ISO 9001:2008 certified.
The Nairobi Water Company is a water service provider charged with the provision of the water and sewerage services in Nairobi. Those services were previously offered by the Water and Sewage Department of the Nairobi City Council.
Nairobi Water Company’s formation arose from the enactment of the Water Act 2002, which created new institution to manage water resources in the country. Under the new Act, water service providers will be licensed by water service boards to retail water in their jurisdictions. Nairobi Water Company is one such water service provider, which has been appointed by the Athi Water Service Board to provide water and sewerage services to the residents of Nairobi and its environs.
The company is engaged purely in providing water and sewerage services to the residents of Nairobi.
The Nairobi Water Company is a subsidiary of the Nairobi City Council .The company however, has operational autonomy to enable its to run efficiently and without interference. The Company has an independent Board of 12 Directors constituting of professional individuals drawn from private sector organizations, professional bodies, the NGO sector and the City Council.
To enhance the Nairobi Water Company’s efficiency, the senior management team of the Company has been recruited competitively from the job market. Both Directors and senior management staff are bound by code of ethics that assures suppliers of due diligence in keeping with the Company’s goal of strengthening its corporate governance.
Since the Company is run on commercial principles, staff and management are integrated into a competitive and productive environment that is customer-focused and results-oriented. The Company is also ISO 9001 certified to ensure the consumers on the quality management systems adopted within the Company.
Currently, of the three million residents of Nairobi, only 50 per cent have direct access to piped water. The rest obtain water from kiosks, vendors and illegal connections. Of the existing customers, about 40 per cent receive water on the 24-hour basis.
The Nairobi Water Company is committed to ensuring that all stakeholders receive water regularly and efficiently and that the water reaching the customers is of highest quality. The Company aspires to be a role model among other water companies established across the Africa.
High quality customer service is our number one priority at Nairobi Water Company. Our well-trained Customer Service Representatives provide professional, courteous service in a consistent effort to achieve overall customer satisfaction.
Our new call centre caters for all our customer needs in line with the Customer Service Charter set out to ensure our commitment to the customer and to highlight the customers’ obligations to the Company.
NCWSC Water bills may be paid in one of the following methods:
In person – at any of our Pay points. Bring your water bill to one of these locations:
- Head Offices, Kampala Road, Industrial Area
- Comcraft House, Haille Selassie Avenue, City Centre
- The Mall, Westlands – Lower Ground Floor
- Pangani, Muranga Road, adjacent to the Pangani Roundabout
- Enterprise Centre, 3rd Floor of Enterprise Road opp Industrial Area Remand Prison
- BuruBuru Shopping Centre, Kagina Plaza
- Karen Regional Office, Karen Shopping Centre
- Western Regional Offices, Off Joseph Kangethe Road
- Kayole Offices, Kayole
At any of our partner banks
- Equity Bank
- Barclays Bank
- Co-operative Bank
- K-Rep Bank
- Postal Corporation of Kenya Branches
The NCWSC is more than ever committed to providing our customers safe, high quality drinking water.
That is why the Company maintains a rigorous quality control program and continues to invest substantial financial resources to improve our treatment facilities, distribution system and water quality lab.
Our water is monitored and tested 24 hours a day, 365 days a year and far exceeds the most stringent standards for water quality currently mandated by WHO, KEBS, and other government regulations.
KNOW MORE ABOUT YOUR WATER
Get To Know:-
- Why Nairobi City Water & Sewerage Company (NCWSC) water is safe for consumption and intended use.
- Causes of possible contamination of the water supply.
- How water is treated to make it fit for public use.
- Why it is important to avoid water wastage, report leakages or vandalism of water supply infrastructure