A global expert in Field Service Management headquartered in Sydney and with additional development and support in the US and staff in Europe. For 20 years, Retriever has been partnering with clients to drive operational efficiency by mobilising workforces, advancing delivery of service and improving asset management. Retriever provides off-the-shelf and bespoke mobile applications which are built to work in or out of coverage alongside a scheduling solution for efficient job planning, crew assignment and work-order planning. With a 100% deployment success rate, Retriever tailors and configures solutions for industries from Utilities to Environmental including field service maintenance, inspections, environmental testing, OH&S whilst integrating to GIS, Engineering and ERP systems.
Find locations served, office locations
- Business Type:
- Software vendor
- Industry Type:
- Environmental Data and IT Systems
- Market Focus:
- Globally (various continents)
- Year Founded:
- $10,000,000 US - $100,000,000 US
Operating since 1996, with hundreds of mobility apps spread across 25 countries and never a failed deployment, Retriever understands enterprise mobility.
With our experience we are happy to contractually make the following Guarantees which are essential if your mobile App is to have the industrial strength required for your staff and customers to rely on them!
MUST HAVE TOP 3: could you choose a platform that would not commit to these guarantees?
Lifetime Warranty of native Apps
When you choose Retriever for your mobile application platform, we guarantee that your native App will run on all mainstream mobile operating systems, whatever they may be.
No more worries about the volatility of the Mobile device market.
Guarantee No Lost Data
Without surety of no data loss manual systems must be maintained by field users – so we contractually commit to it.
We would highlight that many standard IT data commitment approaches do not translate well to an occasionally connected scenario and you should ask all mobility vendors you are assessing for this contractual commitment.
Guarantee that the App can work out of coverage
All day if required! Retriever understands the need to accommodate for all communication environments, including weak or no signal areas. Retriever App’s can work all day out of coverage due to a full and local referential data base.
OUR NEXT 3 ARE NOT ESSENTIAL BUT THEY MAKE YOUR LIFE EASIER!
In field Application Recovery
Retriever achieves in field recovery in minutes, not hours.
Importantly recovery is not simply restoring data and programs – our commitment is to restore the individuals work up to his last point of contact. That means if you lose your device at lunchtime we can restore the work you did this morning.
Cloud Service Level Agreement 99% Availability
Retriever supports both Cloud and Software models. However, our cloud model is not just hosting – in a single monthly fee we include software licenses, maintenance , level 2 support, infrastructure, upgrades to latest mobile operating systems and our new releases.
And our Retriever support and response is contractually committed 24×7.
Manned by our own Retriever staff in Houston and Sydney, they person who answers the phone is the same person who can fix the problem. Ensured quality support.
Single Integrated Development Environment
Retriever’s Application Development Environment “RADE” is a tool that defines data transfers, screen design, business logic and integration.
It also allows the fast development of prototypes after only a few hours of training to a person with a Business Analyst level of skill or similar.
Importantly, our tool-kit never requires a break out into code, which means your on-going total cost of ownership is significantly lower with Retriever as changes to the App are inevitable as changes to your business needs.
Retriever Communications was founded in 1996 to be a company solely focused on mobile customer solutions for the field. The company mission is to improve field worker productivity, this being reflected in a product which is totally reliable and easy for our customers to use.
Our first customers were deployed on Australian GSM networks in 1998, with Retriever’s outsourced wireless SaaS facility commercialising in 1999.
With success secured in Australia, Retriever then initiated its international expansion with deployments today in over 25 countries.
Today Retriever maintains its international focus with local offices in Sydney, Milan and Houston.