Retriever Communications services

Retriever’s field service management solution provides the tools necessary for your technicians to capture accurate information on site, complete their job reports faster, so you can manage your resources more efficiently.

Improve your asset management process. Retriever’s field asset management applications equip field workers with up to date asset history and information, enabling them to increase the efficiency and effectiveness of reactive and scheduled asset rounds, tracking, measurement and maintenance activities.

A standard metric is that for every one hour inspecting, three hours of paperwork are generated. Working with paper based forms creates inefficiencies that an automated field inspection solution helps eliminate. Distributing updated forms to reflect new business focus requires considerable time and coordination when working with paper forms, and offers no guarantee that old forms are removed from circulation. Retriever’s field inspection solution allows your inspectors to capture complete, accurate information in the field providing outcomes faster than ever before.

Retriever has been delivering under a Software as a Service or “SaaS” since 2000. Our SaaS model is somewhat different than market standard, it is not a purchase software licenses and then pay for hosting, rather it includes everything. By everything we mean that a single monthly fee includes software licenses, software maintenance, hosting services 24 x 7and level 2 application help support.

At Retriever, we only do mobility and we have delivered support since 1999. By using our support services, you are guaranteed a qualified and experience person will provide your company assistance. In a market where mobile devices can be on many versions of Android, Windows or Apple’s iOS, where there are over 100 device variations in use and communications are from a public carrier the complexity of delivering quality support to your company’s mobile users is substantive.

Unless a wireless app reflects your company’s workflow, end user acceptance and productivity gains will not be achieved. When your company is doing its first wireless app you need to ensure it is successful. More importantly, mobile design is not normal IT design – it is about delivering intuitive apps that reflect the end users needs, in contrast to a standard IT environment of having a defined solution and training staff to use it.

Retriever’s mobile risk management solution electronically integrates environmental, occupational health, & safety controls into field automation processes, enabling the highest levels of technician safety, and ensuring your regulatory compliance position.