ROAMWORKS USA, Inc.

ROAMWORKS USA, Inc.

ROAMWORKS has created a powerful software platform that we use to develop M2M and wireless remote asset monitoring and management applications. This platform is called ROAM: Remote Operational Asset Management.

Company details

Office 110-114, Building 14 , Dubai Internet City , Dubai United Arab Emirates

More Office Locations Locations Served

Business Type:
Software vendor
Industry Type:
Environmental - Environmental Data and IT Systems
Market Focus:
Globally (various continents)
Year Founded:
2000

ROAMWORKS has created a powerful software platform that we use to develop M2M and wireless remote asset monitoring and management applications. This platform is called ROAM: Remote Operational Asset Management.

Mission
ROAMWORKS will continue to develop ROAM directed by market and customer requirements to provide reliable and robust remote asset management software, solutions and services that optimize the efficiency, quality and performance of our customers’ operations.

With over 10 years experience in providing remote asset monitoring solutions, ROAMWORKS is a pioneer in the vast field of M2M (Machine-to-Machine) systems. M2M, also called “Pervasive Internet”, “The Internet of Things”, and “Ubiquitous Computing”, essentially refers to the growing phenomenon of devices having embedded computing and networking technologies which can be used to communicate with other devices.

Vision
As the world develops and the pace of globalization continues, all successful organizations aim to operate at optimum productivity to be competitive. Trends in business operations have been moving toward compressing timescales (just-in-time concepts), right-sizing and outsourcing non-core activities, and improving information flow and usage with enterprise-wide IT systems. ROAMWORKS envisions ROAM as the software platform accepted as the industry standard that drives the applications of this “real-time” economy.

The name “ROAMWORKS” has a dual meaning: First, that our platform, ROAM, actually works. Its not just some software that has been developed in an office based only on theory and concepts. ROAM has been field-tested over several years in harsh and even life or death environments to be flexible, reliable, scalable, robust and customizable.

Second, the word “WORKS” connotes a production-type setting, an ideas factory, if you will. We like to think of our company as a place where our creativity is nurtured by the market and opportunities around us. We then put that creativity and innovation into production; hence, ROAMWORKS.

Our company philosophy centers on truth, openness, honesty, integrity and respect. These are all core principles that we live by inside ROAMWORKS amongst ourselves as well as beyond our office walls, with our clients, partners and suppliers. Our long-running relationships with those clients, partners and suppliers as well as extremely low employee turnover are evidence that this philosophy, as simple as it sounds, really works.

Who is ROAMWORKS?
ROAMWORKS is a global M2M communications software company with over 10 years experience in developing and operating remote asset monitoring solutions.

ROAMWORKS develops telematics solutions that enable our customers to monitor, track, manage and control their asset data around the world, which helps our customers make better decisions and improve profits.

ROAMWORKS is hardware and network independent. We work with the equipment and network that is best suited for our customers’ unique needs and are not bound to push one particular brand over another.

ROAMWORKS is fast. Our software platform allows for Rapid Application Development because its based on the Agile Software Development methodology.  What this means is less application integration and development time, allowing your telematics product to get to market in weeks, not months or years.

ROAMWORKS is well-funded. Backed by the Mansour Group with annual revenues in excess of USD 4 billion, ROAMWORKS is part of a conglomerate that has extensive partnerships with multinational corporations such as Caterpillar, Phillip Morris, General Motors and McDonald’s.

What is ROAM?
ROAMWORKS has created a powerful cloud-powered software platform that we use to develop M2M applications. This platform is called ROAM: Remote Operational Asset Management. ROAM gives customers the freedom to choose how to integrate, transmit, receive, distribute, analyze, manage and display data from remote assets.

The ROAM platform and application suite includes over 90% of the infrastructure required to allow a wide variety of sensors, communication devices, networks, and servers to collect, send, receive and distribute data from/to mobile and fixed assets all over the globe.

ROAM has significantly reduced the amount of time it takes to develop, integrate, and launch complex telematics systems. Because of this, customers save time and money by getting their telematics product to market in weeks instead of months.

Why ROAMWORKS?
ROAMWORKS has done the heavy lifting for you. We have put together all of the necessary components – ROAM platform, software developers, hardware integrators, data hosting, custom back-office services and technical support to create complete telematics solutions for our customers. This allows our customers to focus on their core business and improve profits.

ROAMWORKS is versatile, customizable, flexible, robust, scalable, and allows for quick product development. We are hardware and network independent, and even allow devices from different networks (both GSM and satellite) to function simultaneously. We have already developed several standard solutions to meet customers’ most common requirements; these can be up and running in a matter of weeks. These solutions are also easily customizable to cater for any unique requirements.

Our Mission
We are striving to be the industry-standard platform in the M2M, pervasive Internet, telematics (and whatever other new descriptor people come up with) space. If it involves things talking to each other and needing management, we want to be the go-to platform provider. PERIOD.

Who is ROAMWORKS?
With over 10 years experience in developing and operating remote asset monitoring solutions, ROAMWORKS is a pioneer in the vast field of M2M (Machine-to-Machine) software. M2M, also called “Pervasive Internet”, “The Internet of Things”, and “Ubiquitous Computing”, essentially refers to the growing phenomenon of devices having embedded computing and networking technologies which can be used to communicate with other devices. We are an international company in every sense of the word:

Starting with our team, we hail from 17 countries on 6 continents and there is no dominant nationality throughout.
Our solutions are used on 5 continents and are subjected to the harshest environmental conditions on a daily basis. People’s lives literally depend on the reliability and robustness of ROAM and our applications.
We have offices in Dubai (UAE), Cairo (Egypt), Bonn (Germany) and Atlanta, GA (USA). Interacting with clients in diverse markets and industries allows to constantly improve our offerings while also giving back the benefits of this diverse interaction to our customers.

Our Name
The name “ROAMWORKS” has a dual meaning: First, that our platform, ROAM, actually works. Its not just some software that has been developed in an office based only on theory and concepts. ROAM has been field-tested over several years in harsh and even life or death environments to be flexible, reliable, scalable, robust and customizable. Second, the word “WORKS” connotes a production-type setting, an ideas factory, if you will. We like to think of our company as a place where our creativity is nurtured by the market and opportunities around us. We then put that creativity and innovation into production; hence, ROAMWORKS.

Why ROAMWORKS?
ROAMWORKS has done the heavy lifting for you. We have put together all of the necessary components – ROAM platform; software developers; hardware integrators; data hosting; custom back-office services; and technical support to create complete telematics solutions for our customers. This allows our customers to focus on their core business and improve profits.

ROAMWORKS is versatile, customizable, flexible, robust, scalable, and allows for quick product development. We are hardware and network agnostic, and even allow devices from different networks (both GSM and satellite) to function simultaneously. We have already developed some standard solutions for customers’ most common requirements; these can be up and running in a matter of weeks. These solutions are also customizable to provide for our customers’ unique requirements.

Our current set of standard solutions includes:

  • Vehicle Tracking
  • Heavy Equipment Monitoring
  • Oil & Gas Tank Monitoring
  • Trailer Tracking
  • Asset Recovery
  • Adventure Tracking
  • Cathodic Protection
  • Vessel Monitoring
  • Refrigeration Monitoring
  • Personnel Tracking
  • Security Monitoring
  • Fleet Management
  • Vehicle Recovery
  • Aids to Navigation (Buoys & Lighthouses)
  • Climate Controlled Tracking
  • Tank Level Monitoring
  • BlackBerry Tracking
  • Building (HVAC) Monitoring
  • Aircraft Monitoring

Experience
ROAMWORKS has been developing and deploying M2M (Machine to Machine) solutions via its ROAM (Remote Operational Asset Management) platform for more than 10 years. We have clients with assets monitored by ROAM in 28 countries on 5 continents. Our clients are served by our 4 offices in Dubai (UAE), Bonn (Germany), Cairo (Egypt) and Atlanta, GA (USA). Our core software development and R&D team are based in our Bonn office.

Our company has come to view itself after many years in this Industry as a thought-leader in the M2M/Pervasive Computing space.

We are network and hardware agnostic whereby we have the flexibility and expertise with our ROAM platform, to integrate variable networks (GSM, satellite, etc) or hardware vendors. We can help navigate an ever-growing list of networks and hardware and easily integrate new ones as they arise. This agnosticism was part of our architectural design philosophy for ROAM from day one.

The deep integration between ROAM, our applications, networks and hardware which we have refined over the past 10+ years also extends to existing software systems at client sites. We have seamlessly integrated our ROAM-based solutions with various ERP, financial and other 3rd party applications. We continue to witness the M2M industry going through various stages and we believe it is still very much a nascent field in need of standards.

Our mission is to make ROAM the M2M industry standard platform for managing remote asset communications.

Technology
More than 10 years ago, when our ROAM platform was being initially architected, we decided to adopt the well-known Agile Development Methodology which calls for an ongoing and shortened development cycle, which in our case results in ROAM releases every 5 weeks. This means that our clients benefit from enhancements and new features seamlessly, every 5 weeks…at no additional charge.

ROAM is cloud-based (although we also offer a locally-based solution, if needed). This removes the burden of maintaining servers, hardware, bandwidth, trouble-shooting, etc. from our clients so that they can focus on their core businesses.

Moreover, due to the intelligent design of ROAM, when our clients require custom applications to run on ROAM, we typically design, develop, test and deploy these in 4-6 weeks. This flexibility and deployment speed are critical as new M2M challenges disrupt existing businesses and also offer them an opportunity to be more efficient in many areas.

Naturally, we also have a variety of existing applications on offer for various industries in our library.

We feel strongly that the key to any successful technology solution is the software that binds all the hardware, communications, etc. components together. Hence, we focused on building an extremely powerful software platform that combines:

  • Rapid application development of vertical solutions
  • Scalability as growth demands
  • Dependability and robustness in harsh environments where lives are often at stake
  • Tight integration with a wide range of hardware and networks

All of the above results in ROAMWORKS offering both standard and customizable solutions across a nearly limitless range of industries.

True Partnership
We know the term is overused and, indeed, abused, but “partnership” is key to our joint success. We believe that while our clients may not know exactly what kind of a solution is best for their needs, they do know exactly how their businesses work; much better than we or any other solution provider does.

We tap into that business knowledge in order to better understand the challenges facing our clients and then match the relevant technologies and solutions to them. Once implemented, these new industry-specific applications become part of our overall library and we pass on those industry-specific (as opposed to client-specific) benefits and lessons learned to all our clients in the form of ROAM platform enhancements and regular updates.

We take a consultative partnership approach and this means that no matter how technologically sophisticated or not your operation is, we adapt ourselves, our recommendations and our solutions accordingly. We understand that organizations go through different cycles and at different speeds. Our aim is to link with them regardless of where they are and grow with them because we realize that the M2M industry is in flux and no one can accurately predict what problems and solutions will arise in the coming years. As future challenges emerge, we will tackle them together, as partners.

Our focus is to have our software platform, ROAM, and its applications designed to be able to rapidly adapt to known circumstances today and, as yet unknown ones, in the future. To best accomplish this, long-term partnerships with our clients are key.

By working closely with customers with the objective of being “partners for life”. We are interested in long-term relationships with clients whereby we learn about each others’ business and apply that knowledge towards relevant and comprehensive solutions for them. At times, neither of us may know exactly how future trends and technologies will impact the business, but we want to be tackling these future challenges together. Our consultative approach with our clients is key to our success.

This cooperation also extends to our company being an aggregator of whatever tools (hardware, networks, etc.) & systems integration needed to make the best possible solution for our clients with ROAM as the foundation.

Empowered Employees
Without our team, ROAMWORKS would not be where we are today. We aim to hire and retain the smartest, most talented and dedicated people we can find. Moreover, we empower our people to do their respective jobs better, thereby improving our company overall and enhancing our customers’ experiences in the process.

Our growing ROAMWORKS team in our 4 offices hails from 17 countries on 6 continents. This diversity is one of our greatest assets and differentiates us from many other firms. Our people bring a wide range of experiences and problem-solving skills with them which ultimately serve our clients better.

Our team understands the value and importance of true partnership with our clients and we extend our hands to all who share our vision of solving complex problems in the M2M space with solutions based on our ROAM platform.

Once team members are properly trained, we aim to give them the tools and authority they need to perform to their full potential in a responsible way. By providing this type of environment, we believe our team will be more creative, satisfied and deliver what is best for the company.

We demand input, feedback and communication from our team with the overall aim of making ROAMWORKS better. It’s not enough just to fulfill our stated job descriptions; we must always think of what would make our firm an even better place to work in.

We also demand that our team protect this special corporate culture by giving back 110% and keeping complacency and negative attitudes at bay.

We all ask ourselves on a daily basis, “How can I enrich our customers’ experience?”

BE/SE
By using our Business Expert (BE) plus Systems Expert (SE) system. Each customer account is assigned a BE and SE who evaluate and develop various solutions for their specific market segment. This team leads the analysis, development, project management, integration and delivery of solutions.

The BE/SE team INITIALLY takes FROM and FINALLY contributes TO our application library every time a project is concluded. Our library should have a net gain after each project due to new business knowledge we would have attained from that new customer and/or vertical.

Relentless with ROAM
By continuously enhancing our platform, ROAM, to cater for the obvious and not yet obvious needs of clients in the M2M market. We release updates and enhancements to ROAM every 5 weeks, without fail.

Truth
Nothing and no one is smarter than the truth. Challenging this maxim is futile. Should one try to out-smart it, the truth will eventually and inevitably assert itself.

Honesty
Why make life difficult? Keep it simple and always be honest with yourself and everyone else inside and outside the company; it’s just the right thing to do.

Openness
Being open with your colleagues, boss, client, partner or supplier results in better relationships. Hiding your shortcomings or mistakes might protect you a little, some of the time but it won’t fully cover you, all of the time. You earn the respect of those around you by owning up to your failings and then working on not repeating them again.

Integrity
We do not demean ourselves by engaging in unethical business practices. Let others do that if they so choose; we are happy to pass on corrupt deal-making and would rather keep our integrity.

Humility
We’re good at what we do but we don’t know everything. We want to learn from and be inspired by our colleagues, partners, clients and anyone who is more knowledgeable than we are.

Respect
We respect each other as teammates, regardless of position. We respect our clients’, suppliers’ and partners’ time, money and resources and would like the same in return.

Our Approach
Our ROAM platform was designed from its inception to be hardware and network agnostic. We also deliberately do not have exclusivity agreements with any vendors. This was a philosophical choice we made in order to be able to advise our clients more objectively with the best possible solution built around our ROAM platform using the most suitable hardware and communications components for each particular project.

This consultative approach is fundamental to our strategy and success. We do not push a particular package of hardware or networks on our customers. Our focus is on our ROAM platform and we have the flexibility to build applications on it using any number of hardware or communications pieces.

Moreover, as we aim to always enhance our ROAM platform, we are keen to work closely with clients in their respective industries in order for us to add what we learn into our ROAM application library. This results in us releasing updates to ROAM every 5 weeks which provide our clients with a steady flow of new features and enhancements at no extra charge.

We understand that you know your business best, so we want to learn about it from you. At the same time, we will educate you about ROAM’s capabilities and, together, we will implement the most suitable solution for you. This approach is one of true partnership where we both benefit from each others’ expertise. We have no interest in pushing you to buy something that isn’t relevant or isn’t the right fit for you. Because of this, we also don’t expect to be subjected to the typical client-vendor shenanigans. We will respect your time and resources and would like the same in return – true partnership.

We invite you to join us in building innovative solutions to real problems using the ROAM platform.