ServiceMax services

Once you have chosen FieldFX to manage your mobile field operations, we’ll work with you and your team to plan a successful implementation. A proper implementation will help you streamline your business processes, as well as realize the operational value and return on investment.

LiquidFrameworks offers a wide scope of services to our customers to help them use FieldFX to it’s fullest potential within their company, and to ensure we continually provide solutions to improve our product and our user’s experiences.

Standard Support is the default level of support provided with a service subscription and is available 8:30am to 5:00pm U.S. Central Time. Standard Support includes: Access to Service Subscription Documentation and release notes Online issue submission via Support email and/or the Support website Assistance with classification and logging of Support issues

Extended Support includes all the benefits of Standard Support plus: Continuous Support Coverage: 24/7 Support, email Support, and priority access to the LiquidFrameworks support group. On-line Training for the Customer’s Support Contacts.

Extended Plus & Support includes all the benefits of Extended Support plus: Administration services: 100+ administration services for ongoing application administration and maintenance. Access to LiquidFrameworks’ system administration team.