ServiceMax services

Standard Support is the default level of support provided with a service subscription and is available 8:30am to 5:00pm U.S. Central Time. Standard Support includes: Access to Service Subscription Documentation and release notes Online issue submission via Support email and/or the Support website Assistance with classification and logging of Support issues

Extended Support includes all the benefits of Standard Support plus: Continuous Support Coverage: 24/7 Support, email Support, and priority access to the LiquidFrameworks support group. On-line Training for the Customer’s Support Contacts.

Extended Plus & Support includes all the benefits of Extended Support plus: Administration services: 100+ administration services for ongoing application administration and maintenance. Access to LiquidFrameworks’ system administration team.