SMS Plc

SMS Plc

We began on our road to success in 1995 with a desire to increase competition in the gas supply market, expanding through the outsourced management of gas connections. Our culture revolves around commitment to our customers where we deliver in terms of our attention to detail. We’re knowledgeable and experienced in what we do and that is imperative when it comes to guiding our customers through their journey with ease. The Group was established to provide services in the gas infrastructure connections market which emerged following Ofgem’s move to deregulation and liberalisation of the gas industry. Since that period, the UK gas market has evolved from the original British Gas single monopoly to an unbundled market.

Company details

2nd Floor, 48 St Vincent Street , Glasgow , G2 5TS United Kingdom

More Office Locations Locations Served

Business Type:
Software vendor
Industry Type:
Gas
Market Focus:
Internationally (various countries)

This company also provides solutions for other industrial applications.
Please, visit the following links for more info:

Our philosophy is all about providing solutions through excellent customer experience, ensuring we deliver value to our customers every day.  Our core values are central to our heritage and our culture. 

The acquisition of Utility Partnership Ltd (UPL) in 2014 marked SMS’s first ever acquisition.  It also marked the coming together of two companies with very similar histories, values, culture and approach to customer service.

SMS Plc can now provide a completely integrated service from beginning to end, from project managing the installation of the gas and/or electricity supply and connection through to the procurement, installation and management of the meter asset, data collection and on-going energy management solutions. 

This breadth of service makes us completely unique in the industry. There are no other organisations in a position to be able to offer all of these services simultaneously, meaning that without SMS Plc customers would need to use several different providers to cover their needs.

Our experience attests to our level of knowledge and expertise but what really sets us apart is our ability to tailor customer contracts. This flexibility in the delivery of our services is key to our customer service centred approach. We listen to what our customers need and what they want to achieve and then use our collective experience to ensure these requirements are met.

We began on our road to success in 1995 with a desire to increase competition in the gas supply market, expanding through the outsourced management of gas connections.

Our culture revolves around commitment to our customers where we deliver in terms of our attention to detail.  We’re knowledgeable and experienced in what we do and that is imperative when it comes to guiding our customers through their journey with ease.

‘It takes roughly ten thousand hours of practice to achieve mastery in a field’ Malcolm Gladwell, Outliers: The Story of Success

Our philosophy is all about providing solutions through excellent customer experience, ensuring we deliver value to our customers every day.  Our core values are central to our heritage and our culture. 

The acquisition of Utility Partnership Ltd (UPL) in 2014 marked SMS’s first ever acquisition.  It also marked the coming together of two companies with very similar histories, values, culture and approach to customer service.

SMS Plc can now provide a completely integrated service from beginning to end, from project managing the installation of the gas and/or electricity supply and connection through to the procurement, installation and management of the meter asset, data collection and on-going energy management solutions. 

This breadth of service makes us completely unique in the industry. There are no other organisations in a position to be able to offer all of these services simultaneously, meaning that without SMS Plc customers would need to use several different providers to cover their needs.

Our experience attests to our level of knowledge and expertise but what really sets us apart is our ability to tailor customer contracts. This flexibility in the delivery of our services is key to our customer service centred approach. We listen to what our customers need and what they want to achieve and then use our collective experience to ensure these requirements are met.

SMS Plc recognises that the disciplines of quality, health and safety and environmental management are an integral part of its management function.

SMS Plc views these as primary responsibilities and to be the key to good business in adopting appropriate quality standards. 

The SMS Plc Quality Policy calls for continuous improvement in its quality management activities and business will be conducted according to the following principals: SMS does :-

  • Comply with all applicable statutory laws and statutory regulations. Follow a concept of continuous improvement and make best use of its management resources in all quality matters
  • Communicate its quality objectives and its performance against these objectives throughout SMS Plc and to interested parties
  • Take due care to ensure that activities are safe for employees, associates and subcontractors and others who come into contact with our work
  • Work closely with our customers and suppliers to establish the highest quality standards establishing, implementing and controlling procedures for corrective and preventative action to ensure at all times customer requirements are met under controlled environments and product realisation procedures are adhered to, protecting the integrity and reputation of the business
  • Adopt a forward-looking view on future business decisions which may have quality impacts. 
  • Train our staff in the needs and responsibilities of quality management, keeping training records and through continuous measuring, monitoring and analysis, ensure that training needs of all staff are identified and implemented

SMS Plc seek to deal with the most important issues that affect our business and are relevant to our many stakeholders and neighbours. Our aim is to understand the impact our business has on our environment, society and on each other. We support this aim by:

  • Supporting our local community; using local companies and supporting community initiatives where possible
  • Being aware of our environmental impact and using alternative methods as and when we can
  • Respecting, valuing and empathising with colleagues and all those we meet along the way

To us, success is not only about financial results but also judged on the positive impact we have on our community and environment. As a growing company we promote staff confidence, we reward initiative and encourage honesty, integrity, openness and professionalism.