STS Instruments, Inc. services
Warranty Services
All products are covered by our standard limited warranty: New instruments are warranted to be free from defects in workmanship and material from date of shipment for a period as follows: Models 1656 and 1657 - one (1) year; Model 1740 - two (2) years but suported in Asia markets only. We will repair or replace any such product we find to be so defective upon its prepaid return to us. This warranty is void if the product has been tampered with, or subjected to gross misuse, and is exclusive of all others, expressed or implied. In case products of other manufacturers are specified as an option by the customer, the warranty of that manufacturer will apply to such items, and our responsibility is limited to assisting the customer in filing warranty claims with the manufacturer responsible. In the event that the prepaid return of an instrument to our California, UK or Shanghai facility is impractical and the customer desires on-site warranty, we expect payment for the actual incurred travel and out-of-factory expense of our factory representative.
