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Warranty Services
All products are covered by our standard limited warranty: New instruments are warranted to be free from defects in workmanship and material from date of shipment for a period as follows: Models 1656 and 1657 - one (1) year; Model 1740 - two (2) years but suported in Asia markets only. We will repair or replace any such product we find to be so defective upon its prepaid return to us. This warranty is void if the product has been tampered with, or subjected to gross misuse, and is exclusive of all others, expressed or implied. In case products of other manufacturers are specified as an option by the customer, the warranty of that manufacturer will apply to such items, and our responsibility is limited to assisting the customer in filing warranty claims with the manufacturer responsible. In the event that the prepaid return of an instrument to our California, UK or Shanghai facility is impractical and the customer desires on-site warranty, we expect payment for the actual incurred travel and out-of-factory expense of our factory representative.
A Return Material Authorization (RMA) must be obtained from STS Instruments before returning any instrument for warranty service. Please contact your nearest STS Instruments facility (see Repair and Calibration Policy) or Email us at info@stsinstruments.com for assistance and instructions to obtain an RMA number. It is important that the instrument is packed in its original container for safe transport. If the original container is not available, please contact our customer support center for proper instructions on packaging. Damages sustained as a result of improper packaging will not be honored. Transportation costs (including insurance) for the return of instrument for warranty service must be prepaid by the customer.
Except as provided herein, STS Instruments makes no warranties to the purchaser of this instrument and all other warranties, expressed or implied (including, without limitation, merchantability or fitness for a particular purpose) are hereby excluded, disclaimed and waived.
Any non-authorized modifications, tampering or physical damage will void your warranty. Elimination of any safety systems will void this warranty. This warranty does not cover batteries or accessories not of STS Instruments manufacture. Parts used must be parts that are recommended by STS Instruments as an acceptable specified part. Use of non-authorized parts in the repair of this instrument will void the warranty.
STS Instruments certifies that this instrument was calibrated using standards that are traceable to the National Institute of Standards and Technology (NIST). Most safety compliance agencies such as UL recommend that your instrument be calibrated on a twelve-month cycle.