Technology Labs for Software Industry (TEKLABZ) is a Jordanian company, owned and operated by its founders to bring forth a new paradigm of Geographic Information System (GIS) excellence across different working environments and market regions with the aim to maximize its clients' productivity and solidify strategic and geographic data-driven decisions. We have been in the Geo-Spatial Network Inventory Management Systems and the GIS business since 2005 working on ESRI ArcGIS and Ericsson Network Engineer suite of products and technologies. Before opening the doors to TEKLABZ, our founders managed large GIS teams and projects at major companies helping engineers to boost the availability, quality, and use of data across their enterprises. We started TEKLABZ because we saw a deep need for a better way to maintain Geo-Spatial Network Inventory Management and GIS Systems.
For Communication Service Providers that desire help through the entire GIS/Ericsson Network Engineer project life cycle, TEKLABZ offers project services provided through our industry practices teams.
We provide a holistic approach and framework to deliver GIS based Telecom Inventory Management Solutions for Service Providers to achieve their goals. Our phased delivery methodology includes:
Planning & Implementation: Our GIS Architects will work with the clients’ core team to identify & define the requirements needed and translate them into Functional Design Specification Documents. The FDSs will be used to guide our team in System Installation, System Configuration, System Design and Core team Educational Development.
Data Migration & Cleansing: Your data is the lifeblood of your business. Improper conversions can results in loss of and/or corrupted data. We realize the importance of your data and make sure that it is accurately identified (extracted), analyzed (transformed) and converted (loaded) to the GIS based Inventory Management System data structure using our proven data loaders. Our process ensures that your data is accurately converted, quality controlled and cleansed before you make the switch.
Solution Deployment: Our deployment team assists customers in deploying and operating the system. Our deployment strategy is backed up with maintaining the system to fulfill the customers’ desire by providing the needed training and support that is designed to quickly bring your team up to speed on the newly implemented solution.
Process Development: Our consultants assist with business processes development to maximize the strategic and operational value of our customers’ GIS systems investment. We will work with you to analyze your current processes and map them to the required GIS based Inventory Management Solution to ensure that every aspect of your business is covered and assist you in implementing and auditing the future processes.
System Integrations: Systems integration are getting more complex to the point where companies are looking for integrating GIS with every system within the organization for better visualization, management, and operation. Our highly trained team in GIS sees the GIS integration nightmare as a challenge to meet. Working tightly together with customers to establish best results in GIS integration allows us to meet the customers’ business requirement.
Packaged Services are standardized offerings that support customers and partners in the effective implementation and adaptation of ESRI and Ericsson Network Engineer software.. The Packaged Services cover a variety of specific technical tasks that are designed to help you:
- Reduce product installation and implementation time.
- Quickly adopt new ESRI/ENE technologies.
- Improve productivity and operational effectiveness.
ENE System Enhancement: Designed to help you enhance your Network Engineer System customizations that are built by our team through providing packaged development hours. Our developers’ will work with your team to develop tools that will enhance your existing customization system to accept your new requirement.
Rent-A-Tech: Get the support you need when you need it through providing a defined number of days of remote assistance or customer site visits. Our approach is to support your vision by configuring Ericsson commercial-off-the-shelf (COTS) Network Engineer system to comply with you business rules and behavior. We provide interactive workshops and hands-on technology transfer to cover specific ESRI technology and GIS- or industry-related activities.
FTTx Network Plan and Design: Get the support you need to plan and design fiber to the home network through the FTTx Network Plan & Design Packaged Service. We provide highly skilled industry designers to supplement and support internal teams for the Communication Service Providers. Our services can be provided either On or Off site depending on your system availability either in a defined scope or time basis model.
We also offer customized training courses that fits the customer specific needs and requirements. These are week-long custom training courses for a large group using exercises and presentation materials developed with the customers’ own data, to simple, ad-hoc instruction to explain a specific task.
Let us know what aspects of ENE that you would like to better understand, and we can develop a cost-effective solution that will make you or your staff utilize ENE more effectively and efficiently.
These trainings are available for on-site delivery to your group. If you have any questions about the training options and costs, please contact us at firstname.lastname@example.org
TEKLABZ believes that the best way to transfer knowledge to the counterparts is not only through standard training but through emphasizing the “On-The-Job Training”. Our past experience shows that this method gave the highest personnel productivity. This type of services will be delivered during regular visits or through special requests.
On-Job Training give the trainees the chance to apply the techniques they learn from standard trainings on their own real data. This will be realized in a form of a project that will be designed by the training course instructor in cooperation with the trainees. This should handle real work problems using real data from the trainees’ side.
Some of the benefits you will be gaining out of our professional development services:
- Increased job satisfaction and morale among employees
- Increased employee motivation
- Increased efficiencies in processes, resulting in financial gain
- Increased capacity to adopt new technologies and methods
- Increased innovation in strategies and products
- Reduced employee turnover
- Enhanced company image
- Reduced Risk management
This is a remote service designed to provide support on ENE Core, ENE System Configuration and End-User issues. We provide an assigned technical account liaison that is responsible for prioritizing incident management and delivering proper solution in timely manners by.
- Solving users issues.
- Assisting users to correctly use the software.
- Walking customers through changing business rules and reflecting them on the system configuration.
- A monthly report with the list of issues reported and/or resolved.
- Provide the status of the current system issues maintained within the online tracking system.
This service is designed as a set of preventive actions to avoid unexpected system incidents. TEKLABZ provides a highly skilled system administrator on site with industry standards procedures to ensure system operation effectiveness and provide you with periodic reports about the ENE System and Data Accessibility, Availability, Usability and Sustainability.