United Utilities owns and operates the water network in north west England. The company supplies 2,000 million litres of water every day via a network of over 42,000 kilometres of water mains, over 1,400 kilometres of aqueduct and 100 water treatment works. It covers a population approaching seven million people and 3.2 million households and business premises. The business is also a provider of water and wastewater services to over 400 industrial and commercial enterprises.
United Utilities holds a licence to provide water and sewage services to around seven million people in North West England. These services are carefully regulated - with the water regulator, Ofwat, reviewing our price limits every five years. To show how we put our earnings to work, between 2010-2015 we will be investing more than £3 billion to improve the water and wastewater infrastructure and the environment across the North West, covering:
- Over 42,000 kilometres of water pipes, from Cumbria to Cheshire
- Over 76,000 kilometres of sewers
- 569 wastewater treatment works
- 94 water treatment works
- Over 56,000 hectares of catchment land
Since 1990, we’ve made major improvements right across our business, and by investing more than £4,000 for every household in the North West we have:
- Halved the amount of leakage from our networks, supported by ongoing investment to replace worn-out pipes
- Helped improve compliance with bathing water standards across the North West which has risen from just over 30% to more than 90%
- Improved our water quality from 99.6% to over 99.9% - the best it's ever been
We help life flow smoothly for about 7 million people and 200,000 businesses in the North West by providing them with clean, fresh water every day. We also take away and treat the North West’s wastewater helping keep our rivers and beaches clean.
Business principles...the way we do things
It’s our job to bring 3 million households and 200,000 businesses, clean, clear water and to take it all away again so our customers can simply get on with their day.
A lot of work goes on behind the scenes to make that happen and we are committed to operating in a responsible way, which means;
- Providing a great service to our customers
- Working to protect and enhance our environment
- Actively supporting our local communities
- Supporting our employees to achieve their full potential in a safe workplace
- Delivering good value to our stakeholders and managing our supply chain fairly
Our Business Principles give more detail on what this means for us and the organisations we work with. It affirms our commitment to integrity in our dealings with customers, suppliers, employees, regulators and investors.