VertexOne services

Why have separate points of contact for bill production, payment processing, and customer web and Mobile Self-Service? Let VertexOne handle the implementation, on-going hosting, and day-to-day operations of all these services.

Implementation projects for utilities needn’t be risky, drawn out, and expensive propositions. VertexOne Implementation Support changes all of that, with a templatized approach based on extensive experience working with all different types of utilities.

Explore VertexOne’s range of customer service technology solutions and what they can do for you. For utilities, the journey to providing the ultimate in customer service experience can be a long and often incremental one, especially if you’re maintaining an existing CIS. Even when you arrive at your ultimate CIS, the journey isn’t over. That’s because utilities keep the same CIS for 10, 15, 20 years or longer, and that means they need expert support for the long haul.

The volume of data today’s utilities collect through customer and operational transactions is enormous. That makes it difficult to analyze for insights into optimal rate modeling, predictive maintenance, customer segmentation, revenue leakage, load forecasting and more. To solve that, VertexOne utility customers can add our optional VertexOne Analytics to our scope of services at any time.

Utilities have enough to do serving their customers without having to maintain their own data centers. VertexOne Hosting Services provides a full range of data center and infrastructure management services in a state-of-the-art Certified Tier 3 facility.