Cityworks Server PLL Datasheet

cityworks.com http://www.cityworks.com/products/software/server-pll/Server PLLCityworks Server PLL is designed for public agencies that manage permits, projects, inspections, and otheractivities related to permitting, planning, and engineering review. An intuitive workflow engine accurately tracksthe process from application or request through departmental plan reviews, fee collection, inspections, regulatorymeetings, hearings, and more.Most permits and applications span an array of public departments, including building, planning, and engineering. Cityworks Server PLL enables agencies to share and access pertinent information easily and efficiently,streamlining the application and review process across departments, and delivering substantially higher levels ofcustomer service for contractors and citizens.Through an easy-to-use map-based, web interface, agency staff can initiate applications from contractors andcitizens, efficiently managing the review, inspection and oversight process. With consistent and uniform data,fees are quickly and accurately calculated while inspections are handled more timely through e-mail and textmessages. Flagged items and issues can be dealt with throughout the project with conditions added to meetspecific regulatory requirements.Unique to Cityworks Server PLL, GIS data is available directly within the application, allowing agencies full accessto the geo-database spatial and attribute data. Map views can be customized per user, group, or department,while permits and projects can be attached to any GIS (asset) feature.A Common InterfaceBuilding Departments are responsible for reviewing construction plans, issuing permits, and ensuring adherenceto code requirements on commercial and residential projects. Planning staff manages proposed development tostimulate safe, livable communities and a sustainable economy. Proper planning governs how land use interactswith housing, transportation, open space, and economic development, giving a community its personality. Engineering guides the construction of public infrastructure necessary to sustain communities, includingroadways, utilities, storm runoff, and right-of-way usage.Cityworks Server PLL is the common link between these and other departments enabling them to share criticalinformation and ensure that all permits and projects are processed efficiently and correctly.Tasks and WorkflowsOperational accountability and efficiency are a top priority of public officials now more than ever before. Most allbusiness processes span the array of agency departments, requiring the proper review and approval from severalkey staff. Though the consequences of an oversight vary, it can lead to costly mistakes and the potential forlitigation.Public agencies look to technology to automate, streamline and accurately manage key business processes,building accountability, staff productivity, and optimal customer service. The workflow engine in Cityworks ServerPLL is designed specifically to meet these needs and others.The Cityworks Server PLL workflow engine is the “work horse” of the system enabling organizations to configurebusiness processes that meet a single, specific task or span multiple departments. Once a permit or case iscreated, several people may interact with it, updating tasks in the workflow. Workflows create two levels ofaccountability. Workflow tasks can be setup for a specific user or group of users, drawing accountability through acritical path methodology, requiring the completion of tasks and events before proceeding.Workflows consist of tasks and events required by a permit, project, case, or other application type. Tasks includereview, inspection, and hearing with the difference being how the task may be scheduling. Inspections can bescheduled on demand, while review tasks are automatically scheduled in association with due dates defined forthe given workflow. Hearings are typically scheduled based on the type assigned to the task.Tasks are organized into milestones, which dictate the progression of the permit or case. Tasks can also spanmilestones. For example, a task can be made available in Milestone 1 and “float” until Milestone 4, enabling theworkflow to track complex phases of a project, common to public agencies.The result of each task determines the next step in the workflow. A permit or case may close at the completion ofa task, create a child permit or case, redirect the workflow, open the next milestone, create a work order or simplyupdate the status. Those associated to the permit or case can be notified via email the result of a task. Server PLL