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InsIde ReveRse LogIstIcs AssocIAtIonwww.ReveRseLogistics AssociAtion.oRgYouR essentIAL tooL KIt to YouR ReveRse LogIstIcs AssocIAtIonnoRth AmeRicA euRope AsiA south AmeRicAInteRnAtIonAL eventsWho We ARe Reverse Logistics Association is a trade association focused on Third Party Service Providers to whom OEMs, ODMs, Branded and Retail companies outsource. The Re-verse Logistics Association monitors thousands of 3PSPs worldwide who are providing After-market Supply Chain services, while supporting the outsourcing needs of OEM, ODM, Branded and Retail companies.Today we support all industries involved in the RL process. We monitor reverse logistics in Consumer Returns, Product Recalls and Service Logistics.compAnY mIssIon Our mission is to educate and inform Reverse Logistics profession-als around the world. Our goal is to provide RL process knowledge to all industries. We want to educate everyone about the reverse logistics processes that are common to each industries. We have been and will continue to provide our services at a moderate price to our members.“In other words, anytime money is taken from a company’s bottom line revenueto support a product, that is a reverse logistics operation” - Gailen Vick, RLA10 RL Quote Process • Phase 1 - 4 www.RLA.orgRL Quote – RFI Process for Third Party Service ProvidersOutsourcing RL Services - Phases 2-4• Review of Initial RFI Process – Phase 1• Development of the Statement of Work• Developing the RFQ• Matrix Analysis for Awarding Contracts• Selection & Awarding of RFQ Contracts• Start-Up and Ongoing Best PracticesOutsourcing RL Services – Phase 1 Review RL Quote – Phase 2-4 Revision 112510 Copyright © 2010 Reverse Logistics Association® Outsourcing RL Services – Phase 1 Review • Green Initiatives • Sustainability Supply ChainPRODUCT LIFE CYCLEFORWARD LOGISTICS REVERSE LOGISTICSNew ProductDevelopmentMaterialManagementManufacturing &Distribution AfterMarket Customer ServiceDesign DevelopmentTechnology RoadmapsASIC DevelopmentMechanical DesignPCB LayoutPrototypingNew Product Introduction•••••••Vendor RelationsPlanningProcurementInventoryPlanningComponentFabrication•••••PCB AssemblyBox AssemblyVolume ManufacturingIntegration ConfigurationFinal TestingDistribution to CustomerCustomer FulfilmentTransportation•••••••••• Customer Service (HelpDesk)• Depot Repair• Service Logistics • Field Service • Transportation Warehousing • Spare Parts Management • RMA Management • Replacement Management• End-of-Life Manufacturing• Fulfilment Service• IT Process Management• Recycling• Refurbishment / Screening• Warranty Management• “B” Channel Management• Asset Management• Environmental Resources• SustainabilityENDUSER • RETAILERS • RESELLERSAfterMarket Supply ChainRLA HistoRy• Company established in June, 2002.2002• RLA Digital Magazine launched on June, 2010.• RLA Conference & Expo adds Latin America show in Brazil in April 20102004• First trade show, February 2004, Las Vegas, Amsterdam and Singapore.• RFI program established and working since early in October 2004.2005• Regional seminars began in May 2005.2006• Magazine established and published in January 2006 with issues quarterly then moving to bi-monthly now.2010LAs vegAs FebRuARythe World’s Largest Reverse Logistics ConferenceAt the RLA Conference & Expo in Las Vegas, the focus of 3PSPs will be to help OEMs, Retailers & Branded companies become aware of RL support on a global basis. This is a rich opportunity for OEMs and Branded companies to identify future service partners. There has never been an opportunity like this for 3PSPs to sit down face-to-face with the key outsourcing decision makers from the major OEMs and Branded Companies. Be sure to attend our annual Football Party and Charity Golf tournamentsingApoRe septembeRAsia’s oDM Reverse Logistics GatheringGet ready for the RLA Conference & Expo in Singapore International Delegates from companies in Asia, South Pacific, Europe and the America’s will be in attendance.ODMs and contract manufacturers will be looking for 3PSPs that can manage Reverse Logistics in North/South America and Europe, along with identifying Reverse Logistics solutions for the Far-East. Not to be missed is our Annual Racing Party.sAo pAuLo, bRAziL ApRiLReverse Logistic solutions ConferenceEmpresas do mundo inteiro e principalmente da América do Sul e Central junto com muitos outros delegados internacionais, estarão presentes.Empresas de todo el mundo y especialmente América del Sur y Centroamérica, junto con muchos otros delegados internacionales estarán presentes.Companies from all over the world and especially South America & Central America along with many other international delegates will be in attendance.AmsteRdAm JuneEurope’s Premiere Reverse Logistics GatheringAt RLA Amsterdam in June, the focus of 3PSPs will be to help European OEMs and Branded companies become aware of RL support on a global basis. This is a rich opportunity for OEMs and Branded companies to identify future service partners. There has never been an opportunity like this for 3PSPs to sit down face-to-face with the key outsourcing decision makers from the major OEMs and Branded Companies. A highlight of this Conference will be on the subject of “green laws”, particularly on WEEE and RoHS. Be sure to join us on the Canal Cruise Dinner.Up to 3-15%of your bottom linemay be under attack.To learn more visit: www.RLA.orgYou’re in town for the RLA Conference & Expo, why not take advantage of your Monday and learn more about RL in an interactive classroom setting. Beginning at 9:00AM on the day prior to the conference, a registration fee of $999.99 allows you to attend any three workshops.Some Past Workshops• Successful Outsourcing - RFQs, Contracts and SOW presented by Gailen Vick, RLA• Customer Experience by Kok Huan Tan, Senior Service Program Manager, DELL• Leverage RL to Drive Sustainability & Reduce Expenses by Jesse LaRose, ESE SolutionsThere is greaT conTenT available in rla workshops This year. Register now www.RLAshows.orgRLA confeRence And expo foRmAt Typically is a 3-day format with Registration opening on Tuesday with workshops and industry reports all day. Wednesday opens with a keynote speaker follwed by an all day schedule of speaker tracks and expo hall. Thursday continues with a half day of speaker tracks, expositions, closing remarks and the lucky draw. RLA will host with a sponsor a networking event at each conference such as: golf tournament, footbal party, racing party, canal dinner cruise, etc.RLA confeRence And expo sAmpLe foRmAt4:00pmWorkshops - 9:00am - 12:45pm7th rLA ANNUAL ChArity GoLF toUrNAMENt - Red Rock Country Club - 1:00pm - 5:00pm bus at 12:00pmEXhiBit hALL opENs - 1:00pm2:30pmMoNDAy9:00am9:00amBUFFEt LUNCh - Industry Committee Chair/Co-Chair Strategy & Reports Meeting - 12:30 - 1:30pmrLA iNDUstry CoMMittEEs - 2:30pm - 3:30pm • rLA ADVisory BoArD MEEtiNG - 2:30pm - 4:30pmpalma BMarketing & Selling Reverse Logistics ServicesMichael BlumbergPresidentBlumberg Advisory Grouppalma AGailen VickExecutive Director, RLABest Practices: Lean Repair and Reverse Logistics TrendsJaguar Asoftware solutions Committee retailers CommitteeAWArDs GALA (For MEMBErs, spEAkErs & EXhiBitors) - 5:00pm - 8:00pmtrack C track Etrack D track FConsumer Electronics CommitteeData storage Committee standards CommitteeFood & Beverage CommitteeChairman: Gene Bodenheimer, Genco/ATCChairman: Leonard schneemanSVP, CTO, DEXChairman: thomas Burnam, Western DigitalChairman:Maryellen Daniels,ITRAN Electronics RecyclingtUEsDAyWorkshops - 9:00am - 12:45pmpalma ASuccessful Outsourcing: RFQs, Contracts and SOWsGailen VickExecutive Director, RLACoco BChris FabianPresidentPSS, LLCMaximize Revenue Opportunities in your AMS and RL OrganizationMorNiNG BrEAk - 2:30PM - 3:30PM11:00amCoco ADisposition by Design - Getting the Best Suite of Disposition Services for Your Andrew katcher, President, Rapid Resultspalma BBest Practices in Reverse Logistics ManagementMichael BlumbergPresidentBlumberg Advisory Grouppalma A Coco BSuccessful Outsourcing: RFQs, Contracts and SOWsGailen VickExecutive Director, RLAJaguar AService Chain CollaborationGloria Cervantes-hay&samantha richerson,Entercoms, Inc.Christopher FabianPresidentProfessional Service Solutions, LLCMaximize Revenue Opportunities in your AMS and RL OrganizationChairman: ron Lembke, University of NevadaChairman: Sam Jackson, TargetREVERSE LOGISTICS ASSOCIATIONEXCELLENCE AWARDSpalma BHow To Increase Visibility, Brand Awareness and Revenues with Public Relationspeter Nilsson, PresidentCoco AMoving Products Across BordersAndrew katcher, President, Rapid ResultsCoco AMoving Products Across BordersAndrew katcher, President, Rapid Results11:00amCoco ADisposition by Design - Getting the Best Suite of Disposition Services for Your Organizationpalma CService Chain CollaborationGloria Cervantes-haySupply Chain Operations ManagerEntercoms, Inc.palma DLiz Walker, VP Marketing & Business Dev.,Image MicrosystemsMark prol, VP, Inmarpalma Dpeter Nilsson, PresidentPerformance Public RelationsREVERSE LOGISTICS ASSOCIATIONEXCELLENCE AWARDSsustainability CommitteeChairman: raymond Glynn, Cavalry Sales and MarketingPlease check the Marqueesfor the most accurate up to date scheduleWEDNEsDAyAFtErNooN BrEAk - EXhiBit hALL - 2:30pm - 3:30pm1:30pmJoseph Walden - Lecturer, Supply Chain Managnt, KU Wireless operationsrobert Davis - Managing MemberBoomerang Solutions Group, LLCtrading partner Collaboration for Arp Gap reductiontim konrad - Senior Vice PresidentGENCO ATCimpact of product Lifecycle Logisticsrob ianni - VP of Global Sales, Entercoms, Inc.Mark hessinger - Executive Director - Global Customer Service, GerberTechnologyincreasing Nps, customer satisfaction, revenue, and service processBUFFEt LUNCh - EXhiBit hALL - 11:30am - 12:30pmWELCoME rEMArks - Gailen Vick, President, RLA - 10:00amkEyNotE ADDrEss - Doug Schmitt, Vice President Global Support Services, Dell - 10:30am the Development of Next Generation services through Understanding Customer Needs and industry trendstrack A track Ctrack B track D track Ftrack E12:30pmtony sciarrotta - Senior Manager, Asset Recoverypanel Discussion: Net promotor scoreJohn pinto - Sr. Director of Operations, ToshibaJim schoessling, Vice PresidentServigisticsregulatory Compliance reviewGary Moore - RL Manager - Recycling, SprintDaniel Barrett - Manager, New Business Opportunities, USPSBest practices in Electronic stewardship - Making recycling Easy for Consumersken kvancz - Senior Manager, Care Indirect Sourcing, NokiaBernie schaeffer - CVP/Global Repair and Reverse Logistics, Motorolathomas Maher - DellGary Moore - Sprintrachel North - ToshibaLarry Lile - Oracle3:30pmJack DeButts - Director Returns & Exchange ManagementDellpanel Discussion: Globalization of returnskumar Vidadala - Product DeveloperProcess Weaver, Inc.software solutions for reverse Logistics transportation Management ChallengeGary reblin - VP, Domestic Productsreturns and eCommerce-Usps integrated Approachsteve Brown - Global Product Life-cycle ManagerHewlett PackardMutiVendor services: the tip of the spear in Account penetrationBryan Arnold - Dish Network4:30pmModerator: Andrew katcher - PresidentRapid Results, Inc. the Great Best practices in inventory Disposition DebateJoe Walden - Lecturer, Supply Chain ManagementUniversity of Kansastrends in E-Waste Disposal and reverse Logisticsroger rowley - Service Manager, SamsungCase study: Control and visibility in returnshaozhe Chen - ECUGary Gammon - ECU rL software Usage trends and issues - An Empirical studyCoNFErENCE rECEptioN - Exhibit Hall 5:30pm - 7:30pmModerator: L e o n a r d schneeman - Sr. Vice P r e s i d e n t , C h i e f Te c h n o l o g y OfficerData Exchangepanel: Choosing a software solution for reverse Logistics ManagementDick kluis - VP – Product Strategy, ServigisticsModerator: hans-Jochen Lueckefett - Managing Director1WEEE Services GmbH panel: strategies for managing regulatory complexityreverse LogisticsJeffrey harrison - Blue Raven Technologytom Calderwood - OracleJeff Dooley - Sr. ManagerJosh Garrison - Director of Service OperationsFailure Analysis supply Chain, CiscoBrian Mantel - Sr. Manager Reverse Logistics, Sprint NextelMichael Blumberg - PresidentBlumberg Advisory Grouppanel Dis-cussion: Managing Aftermarket service & reverse Logistics as a profit Centerkenneth McDaniel - ntelFred Bosman - Supply Chain Product ManagerECN Group LtdFiNALLy real time, End-to-End supply Chain Visibility, there and BackJohn Axe - CEO, ECN GroupMichael Ayon - GM/ Dir. Business Development, ECS Refininghaozhe Chen - Assistant Professor of Marketing and SCM, East Carolina UniversityCarrie McWilliams - UPSsam Mikles - EMC/BRSsandy parlier - Dish NetworkDavid Lamb - Cisco sharon Joyner-payne - Inmarkathy Murphy - Jardenpaul Baum - CEOPlanITROIpurposeful refurbishing vs recyclingMatt petersonSr. Manager- Americas Service PartsDellJeff stratman - Merchant Director, Secondary Markets, Best Buy Co., Inc.Abraham pasternak - pcs wireless, llctracy schre-cengost - Global Ser-vice Materials ManagerMedradPlease check the Marqueesfor the most accurate up to date scheduletim Bradford - Imagemicroroger Levi - IntelthUrsDAy10:30amtrack A track Ctrack B track D track Ftrack EMichael Ayon - ECS Refiningthe importance of the value chain for the WhoLE product life cycleModerator: Jonathan Grimm - Global Solution Architect-ServiceOracle panel: role of reverse supply Chains in Value ChainMichael Galbreth - University of South Carolinarahul singh - Entercoms, Inc. taking the hillModerator: Christopher Fabian - Professional Service Solu-tions, LLC panel: how to Boost AMs & rL profitability while increasing Customer satisfactionproviderrobert Anderson - Barnes & NobleJonathan pine - Renova Technology11:30amModerator: kevin steele - COO, The Results Grouphow retailers and Manufacturers Can Work in partnership to reduce returnshong-Chao Zhang - Dir. of Advanced Mfg. Lab, Dept of Ind. Engineering, Texas Tech UniversityLiz Walker - VP Marketing & Business Dev.,Image Microsystemsreducing Carbon Footprint through reverse LogisticsMichelle Gross - Sr. Manager, Analytics , T-Mobilereverse Logistics AnalyticsDr. oliver hedgepeth - Reverse Logistics Director, APUFaith Based reverse LogisticsAki korhonen - Founder and CEO , PC-Doctor, Inchardware Diagnostics for Android platformsEd Cisneros - HPJack DeButts - DellGene Bodenheimer - GencoATCharrison Dean - InmarChuck Johnston - Walmartraj subramonian - GM, Dell, Inc.partnering for successMike Moore - DEXsam Jackson - TargetChad Burke - RyderCLosiNG rEMArks - Gailen Vick, President, RLA - 12:00pmLUCky DrAW - Lyndsey Turner, Editor, RLA - 12:30pm for MP3 Players, DVD RW, Portable DVD Players, External Hard Drives, Digital Cameras (you must be present during the drawing to win)ken Ueltzen - Cokevatony sciarrotta - Senior Manager, Asset Recoveryhow to Maximize sales and reduce Costs with returned GoodsPlease check the Marqueesfor the most accurate up to date scheduleBarry yanes - Blue Raven TechnologyMark prol - InmarModerator: hugh kinney, Jr. - Associate PartnerThe Progress Grouppanel: practical ideas for Driving Down Costs and improving service Levels in 3psp operations RLA confeRence And expo pAst speAKeRs (sAmpLe LIst)• 1WEEE Services GmbH• 3M• 7 Hills Business Solutions• Aberdeen Group• Accenture• Accerio B.V.• Accerio BV• Ace Wireless• Acer• Acer India• Achievex Corporation• Adjoined Consulting• Adobe Systems Software • AER Worldwide• AFMS, LLC• Agilent Technologies• Agnitio Management Consultants• AICPA• Aiyer Group• AKS Consulting• Alcatel Inc• Alcatel Mobile• Alltel• ALOM• Amark International• AMCOR• American Public University• Andlor Logistics Systems• Apple, Inc.• Applied Materials• APUS• ARISE• Ark Consulting Group• Armstrong & Associates, Inc.• Arvato• ASM America• ASML• Asset Science• Assurant Solutions• Asurion• AT&T, Inc.• ATC Logistics• Avaya• Azul Brazilian Airlines• B-Stock Solutions• Baby.com.br• Barkawi• Barnes & Noble• Bayer HealthCare• BCBG• BCD Electro• Becker & Poliakoff, P.A.• Belkin• Bell Industries• Bertram Capital• Best Buy• BigByte• Biolase• Black & Decker• Blue Raven Technology• BlueRectangle.com• Blumberg Advisory Group• BMS Gestão Empresarial• Booz Allen Hamilton• Câmara do Deputados• Canadian Tire Corp. Ltd.• Canon Canada Inc• Canon Europa• Canon U.S.A.• CASE• CCR Logistics Systems AG• Celestica• CELLBRAS• Centre for SCM, NTU• ChainLink Research• Channel Velocity• ChannelAdvisor• Chungco Technology Pte Ltd• Cielo• Cincinnati Bell Wireless• Cingular Wireless• Cinram Wireless• Circuit City• Cisco• ClearOrbit• Click Commerce• CLS, an Inmar Company• Cokeva• Compal• COMPAL/BIZCOM EUROPE• CompUSA• Comtek Computer Systems• ConAgra Foods• Connexus• Consolidated Logistics• Coughlin Associates• Cranfield University• Craters & Freighters• Cricket Communications• CTDI• CVL• Cycleon• D.W. Morgan Company• Data Exchange• DecisionOne• Dell• Delta Air Lines Inc.• Desert Meats & Provisions• DEX• DHL• DYMO• Dyscern• EAESP-FGV• East Carolina University• eBay• eBoomerang• Echostar• ECN Group• ECS Refining• Elan Pharmaceuticals• Elcoteq• Eldon Montgomery• EMC• Endicia• ENTERCOMS• Entercoms, Inc.• Entigo• Erasmus University NL• ergoTrade AG• ESE Solutions• Europhia Consulting• Evavi, Inc• Everblue Consulting• EWH Corporate Support• Expeditors International• Fatec Guarulhos• FedEx Services• First Logistics, LLC• Flash Global Logistics, Inc.• FlexLogistics & Services• Flextronics Global Services• Four Soft• Foxconn• Freeflow• FRS Group• FUMEC University• Funai Corporation• GENCO ATC• Geodis Global Sloutions, • Deutschland GmbH• Georgia Tech• Gerber Technology• GIfts In Kind International• Gordian Logistic Experts• Government Liquidation• Gracestone, Inc.• Green Oak Solutions• Grupo Pão de Açúcar• GSG Supply Chain Strategies• Harman Consumer Group• Heather Steer• Hewlett Packard• HJ Heinz Company• Hocutt & A• Home Depot• Hyper Microsystems Inc• IBM Corporation• Image 1 Wireless, Inc.• Image Microsystems• Independent• Indiana University• Individual• Infinet Service Solutions• Infosys BPO• Infoteam Oceania• Ingram Micro Logistics• Inmar• Intarvo Technologies Ltd• Intechra• Intel CorporationRLA confeRence And expo pAst exhIbItoRs (sAmpLe LIst)• Iomega International S.A.• ISC GLOBAL AG• Itran Electronics Recycling• Jabil Global Services• Jarden Consumer Solutions• Johnson Fain & Rhode LLC• Juniper Networks inc.• KatoTec• Kellogg Company• Kewill• KLA-Tencor Corporation• Korea Aerospace University• Kyocera Communications• Kyonggi University• L.L. Bean• Labelmaster Services• Lenovo• Lexmark International• Lexmark International, Inc.• LG Electronics• Li Tong Group• Liquidation World• Liquidation.com• Liquidity Services Inc.• Liquidity Services, Inc• LL Bean• Lucent Technologies• Malaysia Institute of Transport• MAN Latin America• MasterWorks International• Maxus Technology• MCA Solutions• Metech International• MGH Consulting• Microsoft• Millennium 3000 Ltd.• Mobius• ModusLink Corporation• Motorola• NCR• nelly.com• New Balance• Newgistics, Inc.• Nextel Telecomunicações• Nike• Nokia• NVC Logistics Group, Inc.• NYK Logistics• OnePak, Inc.• OnProcess Technology Inc• Oracle Corp.• Overstock.com• Ozark Electronics Repair, Inc.• Palm Inc.• Panasonic• PC-Doctor, Inc• PCS Wireless• PDSi• Pegatron• Pelican Products, Inc.• Pep Boys-Manny, Moe & Jack• PepsiCo• PerkinElmer• Pervacio, Inc.• Pfizer Consumer Healthcare• Philips Consumer Electronics• Philips Healthcare• Pincvision• PlanITROI• Plantronics• PONTONET• ProcessWeaver, Inc.• Qualtech Systems Inc.• RadioShack• Rapid Results, Inc.• Refurb World/ Tech Ed• Renova Technology, Inc.• ReSolve• Returntrax• RFID Global Solution• Ricardo Eletro• RIM• Rochester Institute of Technology• RoShar• Round2 Technologies, Inc.• Ryder Supply Chain Solutions• Samsung• SanDisk• SAP Labs, LLC• Scientific-Atlanta Inc.• Seagate Technology International• Serve2XL• Servigistics• Sharp• SHIVNET INC.• Siemens• SigmaQuest• SimPak International• Sims Group• SIMTech• SIRAS.com• Solectron• SOLON SE• Sony Electronics• Sony Ericsson• Sprague Magnetics Europe• Spring Global Mail• Sprint Corporation• Sprint Nextel Corporation• Storage Visions• Strategies For Growth• Stuart & Associates• Sun Microsystems, Inc.• Supply Chain Alliance, Inc.• Sykes Global Services• T-Mobile USA• TAKE Supply Chain• Target• Tech Ed Networks• TechTurn• Teckwah Logistics• Teleplan• Teleplan International• Tesco• Test Technology, Inc.• Tetra Pak• Texas Tech University• The Home Depot• The Progress Group• THE RECON GROUP• The Results Group• The Service Business• The Trinity Design Group, LLC• Tilburg University• TNT• Toll Tranzlink• Tompkins Associates• TomTom• TOSHIBA• TransportGistics, Inc.• Triton Financial• UnicenP Universit• Unisys• United Recycling Industries• United States Postal Service• University College of Boras• University of Arkansas• University of Borås• University of Brescia• University of Houston• University of Nevada• University of Oklahoma• University of Rhode Island• University of Sao Paulo• University of Sheffield• University of South Carolina• UNLV Libraries• UPS• UTStarcom Corporation• Valuec BV• Venture Outsource Group• Video Audio Specialists Inc.• VisiStat• VIZIO Inc• Vtech• Wal-Mart Stores, Inc.• WCTBid.com• Web of Trust• WeRecycle, Inc.• Western Digital Corporation• Wistron• WM Recycle America• Xcaliber Technologies• Xelus• Yamaha Corporation of America• Zerowait• Zmags• ZRG Inc.• ZSL IncRLA confeRence And expo pAst sponsoRs (sAmpLe LIst)RLA confeRence And expo pAst AttendIes (sAmpLe LIst)1WEEE Services GmbH3 Dimensions LLC3 Tek, Inc.360 Technologies3Com3M7Hills Business SolutionsAberdeen GroupABN/AMROABX Belgium DistributionAccel Frontline LtdAccentureAccerioAccess Business GroupAcerACS, Inc.Active InternationalAdobeAdvanced Digital BroadcastingAdvent InternationalAGParts WorldwideAlcatel-LucentAlliedALOMAmazon.comAMCORAmerican Public UniversityAmericoldApple Inc.Arrow ElectronicsArvato ServiceAsia MTMAsset ScienceAssurant SolutionAT&TATC Logistics and ElectronicsAudiovox Corp.Auto ZoneAvnet, Inc.AvonAWA LimitedAzul Brazilian AirlinesB-Stock Solutions, Inc.B&N Electronics IncB2X Care SolutionsBaby.com.brBanyan Business Solutions Grp.Barnes & Noble.ComBAX GlobalBBB InternationalBBBInternationalBCBGBelgian Post/ TaxipostBelkinBell IndustriesBellSouth/AT&TBenQBesa ImportsBest Buy Co., Inc.Big Lots CapitalBig TechBigByte CorporationBigston CorporationBizcom Electronics, Inc.Black & DeckerBlue Raven TechnologyBMI - Beacon Management, Inc.BMT Asia Pacific LtdBNKe Solutions, Inc.BradescoBranison GroupBRAZIL POST - CORREIOSBrazilian PostBrightBuzz Inc.Brightpoint, IncBrightstar CorporationBristol-Myers Squibb Co.BroadTech, Inc.BrocadeBsd distributorsButler-MacDonald, Inc.C.H. Robinson Worldwide, Inc.C2WirelessCable OneCadex Electronics Inc.Calko DistributionsCanada PostCanadian Tire Corp. Ltd.CanonCasio Inc.Caterpillar IncCelestica, ServicesCELLBRASCellPoint DistributionChainnovationsChampion TelecomChemtron CorporationChoice Logistics, Inc.Cicsco SystemsCieloCircuit City Stores, Inc.Cisco Systems Inc.CitizenClassifiedBuyers.comClearOrbit, Inc.Click CommerceClover Environmental SolutionsCoherent, IncCoinstarCokevaColgate PalmoliveComcast CableCompal/BizcomCompusun.comComputer TrendsCompuVest Corp.ComServe NetworkComtek Computer SystemsCon-way Freight IncConAgra FoodsConcentrixConMed-LinvatecConn’s, Inc.Connect IndustriesConnect Industries / Rehab RecycleConnect Industries Ltd.ConnexusConnnexion PointConrad Electronic GmbHConsumer Products ServicesConvergeCoreCentric Solutions, Inc.Coretronic CorpCorreios de BrasilCostco WholesaleCraters & FreightersCricket Communications, Inc.CVE Group, Inc.CycleonData Exchange Corp (DEX)Dealtree Inc.Decision OneDell, Inc.Device Global B.V.DHL Global MailDIRECTV, Inc.Dish NetworkDisney MobileDSV SolutionsDURABILITDVA, Inc.DYMOE2E StrategiesEarthLink IncEastman Kodak CompanyeBay Inc.eBoomerangeBuilderEchoStar Technogies Corp.ECN Group LtdecoATMEcomtek, Inc.ECOSPANECS RefiningElcoteq Inc.Electronic Recycling & TradingEMC CorporationEncompassEncore Repair ServicesEntercoms, Inc.Epson America, Inc.EricssonEvavi, Inc.ExpressPoint TechnologyFalcon Imaging,IncFarmersFastAsset, Inc.Fatec GuarulhosFedex Worldwide ServicesFisher-PriceFlash Global Logistics, Inc.Flection InternationalFlextronics Global ServicesFour Elements, Inc - 4E LogisticsFour Soft LimitedFoxconn Technology GroupFREE ElectronicaFree FlowFRS GroupFuji Xerox Co LtdFujitsuFulane Electronic IncFull Circle Wireless Inc.FunaiGAMESTOPGAP NETWORKSGarmaGazelleGE HealthcareGEEP NCGENCO ATCGeneral Motors ODCGeodisGeorgia TechGerber ScientificGN NetcomGoodwill Ind. InternationalGordian Logistic ExpertsGreenpeas Solutions/IPIGreenstream InternationalGreystone Data Systems, Inc.Guardian LogisticsHarbor Freight ToolsHelwett PackardHitachi Data SystemsHome DepotHome Shopping NetworkHTCHyper Microsystems, IncHyundai Motor AmericaIBMImage MicroSystemsInmar, Inc.inTarvo Technologies LimitedIntechra, LLCIntel CorporationIomega InternationalITRAN Electronics RecyclingJabil Global Services, Inc.Jarden Consumer SolutionsJB MICRO Inc.JCPenneyJuniper Networks, Inc.Katotec Pte. Ltd.KewillKLA-Tencor CorporationKodak GmbHKonica MinoltaKuehne + NagelKW InternationalKyoceraLaCrosse Footwear Inc.LCDPanels.comLenovo ServicesLexmark International, Inc.LG EelctronicsLi Tong GroupLifeScan/Johnson & JohnsonLiquidation WorldLL BeanLOCKHEED MARTINLucent TechnologiesMacGillivray + LeeMainstream SolutionsMAN LATIN AMERICAManpower Business SolutionsMaSeR CorporationMass Integrated SystemsMasterWorksMattel IncMcAfeeMemofix Hitech ServicesMERCORP INC.MGH Consulting LtdMicrosoft Corp.MITRANSMitsubishi WarehouseMOBIUSModusLink CorporationMonster Cable, Inc.Motorola, Inc.NaturaNESANespresso USA, Inc.NETGEAR Inc.New Breed LogisticsNewegg.comNewgistics, Inc.Nike, IncNikonNintendo of AmericaNokia Inc.Novell, IncNVC LogisticsNvidiaNYK LogisticsOakley Inc.OfficeMaxOnProcess TechnologyOracle Corp.Overstock.comOzark Electronics Repair, Inc.Packard BellPalm, Inc.PalmOnePanasonic Communications Ltd.PandiscPDSi - Pinnacle Data Systems Inc.PECO Pallet, Inc.Pega ServicePegatron CorporationPelican Products, Inc.Pep BoysPepsico Beverage and FoodsPervacio, Inc.Pfizer, Inc.PhilipsPinnacle Data Systems, Inc.Pitney BowesPlanITROI, Inc.Plantronics Inc.Polaroid CorporationPolycom Global ServicesPontonetPowerON Services Inc.PRECISION CAMERAPricewaterhouseCoopersProcessWeaver, Inc.Procter & GambleProjector Doctor, Inc.PSSIQuanta Computer IncQVCR-LogicR2XR3 Systems GroupRadio Shack CorporationRapid Results, Inc.ReCellular, Inc.RedPrairieRefurb World Inc.RegenersisRenova Technology, Inc.Repair Group Limited (RGL)Research in Motion (RIM)ReSolveRevonateReynolds + ReynoldsRobert Bosch Tool CorporationROUND2 Inc.RT Outsourcing ServicesRyder System IncSamsungSanDiskSanmina-SCISAPScientific AtlantaSeagate Technology Int’lSealy Inc.Sears, Roebuck & Co.Seneca DataServigistics, IncSHARPShivent Inc.ShopJimmy,comSiemensSimpak InternationalSims GroupSIRAS.comSolectronSonySony EricssonSprague Magnetics Inc.Spring Glaobal MailSprintSprint NextelStoropackSun MicrosystemSunterra Equipment IncSYKES IncT-MobileTAKE Solutions Inc.Target CorporationTCG BrazilTechTurnTeleplan InternationalTESSCO TechnologiesTetra PakThe Boeing CompanyThe Home DepotThe J.M. Smucker CompanyThe Results GroupThe Walt Disney CompanyTime Warner CableTiVo, Inc.TNTTompkins AssociatesTomTom InternationalToshibaTotal Return Solutions CorpTouchstone WirelessTrans-Americas Logistics Inc.TransTrade, IncU.S. CellularUnicorUnited AirlinesUnited Radio, Inc.United States NavyUnited States Postal ServiceUPSUS Army ATECUS CellularUSPSValuecVeer Right Management GroupVentureVerizon WirelessViewSonic CorporationVisiStatVodafoneVolvo Car CorporationWal-Mart Store, Inc.Warehouse 86Warner Bros.WeRecycle, Inc.Williams-Sonoma, Inc.Wireless OneWondries ToyotaWoot, Inc.Xerox CorporationXM RadioYAMAHAZale CorporationZSL, Inc.RLA semInARs are one-day events held around the world at key industry locations creating easy access for anyone interested in learning best practices and strate-gies in Reverse Logistics. Check out the schedule to find a RL Seminar near youThe seminars cover topics that are pertinent to OEMs, Retailers, Branded Companies and Third Party Service Providers — Returns Processing, Depot Repair, Customer Service, Call Centers, Service Logistics, Transportation, IT Process Management, Recycling, Warranty Support, Asset Management and many more. Do not miss out on the op-portunity to hear directly from industry leaders as they roll up their sleeves and tackle the major issues in reverse logisticsFacility tours are the highlight of each RLA Seminar is the facility tour showcasing some of the most efficient return, repair and services operations such as Best Buy/GENCO, Appleseed’s, Sun StorageTek, FedEx Memphis Hub, Motorola, Lands End, Home Depot and Image Microsystems.What past attendees have said about RLA seminars...“The RLA Seminars are awesome. The sessions are informative and I learned a lot. I specifically liked the networking aspect of the seminar which will continue to pay dividends.” - Christopher Thompson, Reverse Logistics Project Manager, Colgate-Palmolive“This was one of the most interactive seminars I have ever attended. The audience at the Memphis seminar were not afraid to ask the tough questions and get down to the real tactical issues facing reverse logistics professionals. I gained real insight to issues that I would not have thought about if I had not attended this event.” - Mike Shelor, Shelor Consulting Inc.“I found the workshops and seminars to be a great opportunity to discuss best practices and real world experiences.” - Dean Schiavone - Director, WW Reverse Logistics, Cisco Systems“The presentations at the Reverse Logistics Seminar were informative and pertinent. I definitely recommend these events to my RL colleagues.” - Arthur Teshima, VP Business Development, DEXAtLANtAMiAMiBostoNCHiCAGoAustiNRLA confeRence/expo And semInAR speAKeR InfoRmAtIon With three days of conference sessions in Las Vegas, Brazil, Amsterdam, Singapore and full day sessions at our Seminars, we are constantly seeking Reverse Logistics professionals from OEMs, ODMs, Retailers, Branded Companies and Academic Institutions as Speakers and Panelists. We are also interested in Consultants with a thorough knowledge of Reverse Logistics to serve as Panel Discussion moderators. The areas of focus for our speakers and panel discussions are the following: Aftermarket Supply Chain, IT Solutions for Reverse Logistics, Wireless Communications, Online Auctions & Marketplaces, Environmental and Regulatory Requirements (WEEE, RoHS), Warranty Returns and Repairs, Outsourcing RL Services, Repair Technologies, e-Waste/Recycling and many morebenefIts In addition to having an opportunity to share your views on Reverse Logistics, each OEM, ODM, Retailer, Branded Company or Academic speaker or panelist receives the following benefits:• Passes for your colleagues:• For OEM and Retailers, a personalized “hospitALity suite” for quarterly business reviews with your vendors during the conference.• RLA will set up meetings between you and your vendors and/or counterparts to discuss best practices.• one LeveL upgRAde to Reverse Logistics Association membership• subscRiption to our weekly RL News Clippings and monthly RL MagazineReverse Logistics Conference & Expos• Speaker/Case Study 10 passes• Panelist 5 passes• Moderator 3 passesReverse Logistics Seminars• Speaker/Case Study 5 passes• Panelist 2 passes• Moderator 1 passRLA exhibitoR beneFits & vALue • Exhibitor staff internal Passes – Exhibitors using the Conference Invitation Program receive 4 staff passes for every 100 square feet of exhibit space. Exhibitors earn one additional staff pass for each VIP that registers using the exhibitor’s VIP Discount Voucher code.• speaker opportunity – Exhibitors who are RLA members are offered one opportunity to speak during the conference sessions and participate on a panel discussion. • speaker Nominations – To ensure that we have all the individuals or companies that you are interested in meeting, nominate your OEM, Retail, or Brand Marketer prospects to be speakers.• Marketing Exposure – Your company is represented in print and online material before, during, and well after the Conference.• Company logo and link will be displayed in multiple locations on the RLA Shows website for the Conference• Company logo will be featured in RLA emails for the Conference • Logo will be featured in the Conference Program Guide distributed at the event • Speakers will also be included in the event re-cap included in RL Magazine• Reverse Logistics Magazine – RLA will send you a monthly template for RL Digital Magazine which will allow you to insert your logo and forward the magazine to key clients and prospects, as a courtesy of your company. This is provided at no charge. • Exhibitor optionssales & Marketing • Face-to-face meetings• Qualified Leads• Relationship building in non-sales environment• Entertain customers• Reward sales force• Recruiting• Evaluate Competition• Learn “best practices”• Introduce customers to management team• Attend customers QBR’s• Strengthen “brand” recognition• Uncover new partnersConference invitation Program• Develop sales targets• Tracks sales team’s success• Maintains sales focus• Email notification to exhibitor when VIP registers • President’s Club trips • Booth cost rebate or upgrades• VIP discount code for 60% off registration • Customer appreciation• Available only to RLA members who exhibit www.RLAshows . com • www.RLA .o rg Direct: +1 801.331.8949RLA exhibitoR beneFits & vALue Additional Booth Discounts Membership PERCENT Multi – Locations PERCENT Professional 5% 2 Shows 5% Silver 10% 3 Shows 10% Gold 10% 4 Shows 15% Early Bird Payment 5% 1 Year Advance 5% Copyright © 2011 Reverse Logistics Association Following Year’s Show ?? 4% Additive Discount - For every 12 Registered VIPs from current show 10x10 Booth10x20 Booth20x20 BoothFor Exhibiting Company Employeesregistering at least 30 Daysprior to EventFree Admissionineternal pass($2,499 Discount)4816MembershipBronzeSilverGoldEarly Bird Paymentpercent5%10%10%5%Multi-Locations2 Shows3 Shows4 Shows1 Year Advancepercent5%10%10%5%· 3PSP Services· Consultants· Facilities with RL Infrastructure· Research· Mergers & Acquisitions· Internship Programs· Industry JobsRL Solutions – We help connect YOU to solutions for. . .We know that many Manufacturers, Retailers & 3PSPs spend a lot of time, energy, and money trying to find the right solutions. So we offer ways to expedite your solutions search at NO COST to you, while you remain anonymous.RL Solutions – It’s Confidential and FREE.For more information visit RL Solutions at www.RLA.orgRL Solutionsconnect with the best We are the Association that specializes in Reverse Logistics andwe have found that many Manufactures, Retailers & 3PSPs spenda lot of time, energy and money trying to find a partner. Using RLA methodology, we’ve helped clients such as Microsoft, Dell, Philips, HP, Home Depot, Cisco, Intel, Lexmark, Walmart and many more.RL Quote Submit an RFI today and start getting responses tomorrow. It’s secure, confidential and FREE. Register today and find the solution you’ve been waiting for. Third Party Service Providers (3PSPs) RL Quote connects you to the companies that need what you offer. • At this very moment, RFIs are waiting for your response• RL Quote takes the hassle out of finding the right customers for your business.• There simply isn’t a more cost effective way to meet new customers and grow your business.consuLtAnts ARe you Looking FoR A pRoFessionAL ReveRse Logistics consuLtAnt?Find a professional RL consultant to match the task you need accomplished. Submit your request for a consultant and receive responses online from professional RL consultants with the right capabilities, expertise, and knowledge.RL consuLtAnts - Don’t have time to look for your next client? Consultant Connections was developed for you so you don’t have to. At this very moment, clients are waiting for you to solve their problems. Consultant Connections takes the hassle out of finding the clients for your business. There simply isn’t a more cost effective way to meet new customers and grow your business. We know that you can’t look for clients while you are consulting. Let us be your marketing department for you.• You meet the clients needs • Consultant Connections finds clients for youfAcILItIes moving out oF An RL FAciLity? Are you moving out of a Reverse Logistics facility that has RL infrastructure installed?At this very moment, RL companies are looking for facilities with RL infrastructure already installed. Facilities Connection takes the hassle out of having to restore your facility to its original state. There simply isn’t a more cost effective way to vacate a facility.• You detail what is in the facility• Facilities Connections finds someone who needs to obtain what you need to liquidate.RL SolutionsReseARchFind an independent organization that can deliver the research you need. Submit your request and receive responses online from professional research and academic groups. Potential benefits include:• Identify markets• Identify industries to avoid• Secure venture capital• Identify if sales are headed in right directionAs an association, we realize that most companies don’t have the resources or time to research important topics or potential opportunities. Many times needs are not met and good ideas are forgotten. Our goal is to help our members grow. Allow us to help you to support your good ideas. Let us use our vast resources to locate the research you need. dIRectoRYOEM’s and 3PSP’s enter their profile information. This data is compiled and marketed to OEMs. The OEMs use our database as a resource tool for outsourcing their reverse logistics service operations. The 3PSP’s benefit from increased exposure. Additionally, 3PSP’s are always doing marketing research to determine the future direction of repair technology at a substantial cost to their company. Reverse Logistics Association reduces marketing costs by giving 3PSP’s marketing analysis and future technology requirements of electronic manufacturer’s & branded companies outsourcing needs. cAtAstRophIc RecALLsMissteps and poor communication can have a catastrophic impact on the brand, stock price, and reputation. Choosing the ideal 3PSPs for best practices in handling product liability and recalls, can seem to be a near impossible task given the short time allowed by government regulations. As a service to our members and the public, the Reverse Logistics Association is provides a directory 3PSP’s providers to handle the task seamlessly. Should an emergency arrive or if you are just preparing your contingency plan, we have the tools you need.meRgeRs & AcQuIsItIons is it time to Look to m&A to poweR youR compAny’s gRowth?Find companies that are ready to be acquired without playing the traditional games of the business grapevine. Submit your request for potential merger and acquisition opportunities and receive responses online from companies that will enhance your business portfolio and fuel more growth.We help do mergers, acquisitions, divestitures and deal making in the Reverse Logistics industry.We have in-depth knowledge of who is buying, who is selling, what the valuation might be, what to avoid, what to look for and finding the right consultants for deal structuring. We talk to you to determine your goals, both strategic and tactical and then, using our knowledge of the industry, do all of the work necessary to bring you a deal that best fits and optimizes your returnInteRnshIpInternships at Reverse Logistics Association are designed to offer students both practical and working experience in a highly competitive industry. Internships may be in such areas as research, engineering, sales/marketing, accounting/finance, hospitality, photography, journalism and customer service. Please email internships@rltinc.com to include your company in the internship program or to find out more information.cAReeRs youR pLAce to post Jobs* within the ReveRse Logistics industRy.Find the top careers in Logistics, Supply Chain, Transportation, Freight Forwarding, 3PL, Distribution, Purchasing, Warehousing, Sales/Business Development and Manufacturing.If you are a job seeker or a hiring manager looking to staff positions within the Reverse Logistics Industry, this is the place for you. Contact RLA Connections for more informationfoRum FoR ReveRse Logistics pRoFessionALsYou have issues and roadblocks in the reverse logistics. The good news is that so many other companies and individuals in the industry have similar problems. We have created a forum to bring the best minds in the industry together to share common ideas and breakthroughs. Why try to reinvent knowledge already available? Let us all work together to find solutions on the RLA Forum.vIdeo pResentAtIon & confeRence pResentAtIonNot able to attend a conference or seminar for some reason? Perhaps there too many great speakers and you couldn’t hear all of them. Or perhaps you heard a speaker that you want to review or share with company. The good news is that we have them available for purchase on our website. Download the intellectual property that you are not able to attend. ReseARch documentsWe have many research documents available to help meet your needs. The majority cannot be found anywhere else in the world. We have regulatory information, market tracking, articles, and various research documents. We are continually placing more and more resources within your reach. We are here to serve you our members and make your jobs as easy as possible.WANt to kNoW HoW you CAN skiP CLAss AND GEt CREDit FoR it? The Reverse Logistics Association is offering a great internship opportunity that will help you gain direct exposure to hundreds of potential employers. RLA Conference and Expo attendees include companies such as Black & Decker, DHL, Sony, Jabil, Microsoft, HP, Palm, Walmart, Canadian Tire, Tesco and Best Buy. RLA’s mission is to educate and inform Reverse Logistics professionals and they need interns to help manage the upcoming Conference & Expo, February 7-9, at the Rio Hotel & Casino.HoW WiLL i BENEFit?The RLA internship program operates year-round and includes specific five-day internships on location at our Las Vegas, Amsterdam, Singapore and Brazil conferences. These internships introduce students to executives in personal and professional settings. Benefits include a free Student Membership in the RLA ($199 value), free intern business cards to give to attendees and exhibitors, and one-on-one interaction with potential employers. WHAt ARE tHE REQuiREMENts AND WHAt WiLL i BE DoiNG?All interns must be professional and self-motivated. Full-time or part-time student applicants accepted. All interns must be either senior undergraduate or graduate students. Responsibilities include: sales, speaker management, room management, food and catering management, customer service, accounting, photography, and articles for RLA publications.WHERE Do i siGN uP? REGISTER TODAY by going online to https://rltshows.com/intern_register.php and filling out the registration form. If you have questions please send an email to info@rla.org, or call 801.331.8949.Closing or Moving out of a Reverse Logistics facility?At this very moment, RL companies are looking for facilities with infrastructure already installed. Let us help take the costly hassle out of having to restore your facility to its original state.Looking to Expand or Relocate?Let us help locate facilities with the RL structure already in place. Save the hassle and resources and find it now The entire process is secure.All inquiries are kept confidential.RLAconnect.comstrive to educate and provide models and solutions that will be promoted through conference sessions, focused workshops and seminars, and through specific collaborative opportunities.AviAtionThe Aviation Committee is organized to share and promote Reverse Logistics best practices in the Aviation Industry. The committee will strive to educate its members and the industry on Reverse Logistics strategies and practices that support savings and waste elimination. Industry awareness will be promoted through focused workshops, conference sessions and collaboration opportunities.consumeR eLectRonicsThe Consumer Electronics Committee is organized to promote and share knowledge across the industry and continually explore new ideas to achieve total optimization of Consumer Electronics reverse logistics practices including green procurement, product returns processes, refurbishing and depot repair (as applicable), reverse logistics to maximize recycling, minimize waste, and emphasize green disposal. The committee will strive to improve awareness across organizations through education, workshops, white papers, and direct communication on best practices, development of standards, common practice and member experiencesdAtA stoRAgeThe Committee Charter is in process, but there are many topics of interest specific to this industry and RL issues common across all industries which the committee plans to be involved in. Provide a Standing Forum for RL Industry Professionals to: Meet on a Regional & Global Basis Discuss Common Reverse Logistics Issues at RLA Conferences & Expos Meet once a year at a Summit to discuss focus interest Form Sub-Committees to Educate Industry on RL’s: “best practices” Regulations on a Worldwide & Regional Basis Consumer Satisfaction IssuescommIttees we cuRRentLy monitoR industRy committees • Apparel• Automotive• Aviation• Consumer Electronics• Data Storage• Food & Beverage (Unsaleables)• Medical/Pharmaceutical• Retailers• Small Appliances• Telecommunications• WirelessFocus committees • Corporate Social Responsibility• Extended Warranties• Software Solutions• Spare Parts Management• Standards• Sustainability & Environmental ManagementIndustRY commItteesAppAReLThe Apparel Committee is organized to share and promote Reverse Logistics best practices in the Apparel Industry. The committee will strive to educate its members and the industry on Reverse Logistics strategies and practices that support savings and waste elimination. Industry awareness will be promoted through focused workshops, conference sessions and collaboration opportunities.AutomotiveThe Automotive Committee is to share and promote reverse logistics knowledge across the industry, exploring new ideas, and reviewing best practices. Focusing on specific areas of the reverse logistics role the committee and sub committees will RegionAL Focus APACBrazilCanadaChinaEMEAIndiacommittees Looking FoR membeRs• Appliances - White Goods• Home Improvement• Marine Electronic Equipment• Notebook/PC• Office Equipment• Photographic & Optical Equipment• Televisions and Display Devices• Brown Goods• Home• Sporting GoodsFood & beveRAge (unsALeAbLes)The Food and Beverage committee is organized to share and promote best practices between supply chain trading partners. The committee will strive to educate its members and the trade on Reverse Logistics strategies and practices that support savings and waste elimination. Industry awareness will be promoted through focused workshops, conference sessions and collaboration opportunities.medicAL/phARmAceuticALThe Medical/Pharmaceutical Industry Committee is organized to promote and share knowledge across the industry and continually explore new ideas to achieve total optimization of Medical/Pharmaceutical reverse logistics practices including green procurement, asset recovery, recall management, product returns processes, refurbishing and depot repair, reverse logistics to maximize recycling, minimize waste, ensure regulatory compliance, and emphasize green disposal. The committee will strive to improve awareness across organizations through education, workshops, white papers, and direct communication on best practices, development of standards, common practice and member experiencesRetAiLeRsThe Committee Charter is in process, but there are many topics of interest specific to this industry and RL issues common across all industries which the committee plans to be involved in. Provide a Standing Forum for RL Industry Professionals to: Meet on a Regional & Global Basis Discuss Common Reverse Logistics Issues at RLA Conferences & Expos Meet once a year at a Summit to discuss focus interest Form Sub-Committees to Educate Industry on RL’s: “best practices” Regulations on a Worldwide & Regional Basis Consumer Satisfaction IssuessmALL AppLiAncesThe Committee Charter is in process, but there are many topics of interest specific to this industry and RL issues common across all industries which the committee plans to be involved in. Provide a Standing Forum for RL Industry Professionals to: Meet on a Regional & Global Basis Discuss Common Reverse Logistics Issues at RLA Conferences & Expos Meet once a year at a Summit to discuss focus interest Form Sub-Committees Make plans now to join us for the 9th Annual Reverse Logistics Conference and Expo on February 9-13, 2012 at the Rio Hotel and Casino. Monday offers pre-conference workshops and the conference industry reports. Tuesday is the keynote address, followed by sessions presented by RL professionals, leading academics from over 150 individuals. The Expo where 3PSPs will showcase their RL services and solutions.If you are a Reverse Logistics professional – don’t miss this eventOver 150 Exhibitors and Sponsors – 1,500 RL Professionals Representing 700 Companies10th Annual RLA Conference and Expo Las Vegas 2013America’s Premiere Reverse Logistics Event February 9-13, 2013focus commItteescoRpoRAte sociAL ResponsibiLityThe Committee Charter is in process, but there are many topics of interest specific to this industry and RL issues common across all industries which the committee plans to be involved in. Provide a Standing Forum for RL Industry Professionals to: Meet on a Regional & Global Basis Discuss Common Reverse Logistics Issues at RLA Conferences & Expos Meet once a year at a Summit to discuss focus interest Form Sub-Committees to Educate Industry on RL’s: “best practices” Regulations on a Worldwide & Regional Basis Consumer Satisfaction Issuesextended wARRAntiesThe Extended Warranty Committee charter is to clearly articulate the differences between warranties, extended warranties, enhanced warranties, service contracts, and insurance, and to identify the resources and associated costs in supporting the differences.The committee will publish and maintain the identified definitions via the RLA Wiki web site for other within the association to have access to and input on as they see fit.The committee will meet at a minimum quarterly via con call / webinar, the committee would preferred to meet monthly if schedules allow, the committee will also try and meet face to face during any of the RLA Conferences / Summits held domestically and internationally.soFtwARe soLutionsProvide a standing forum for Reverse Logistics and IT Professionals to meet on a regional and global basis, and discuss software based solutions to develop and provide and disseminate education and awareness to RLA members and the RL industry.Goals for 2011/2012• Create a framework of software solution needs in Reverse Logistics for the many industries and matrix them against available software solutions. Deliver a tool to deliver to Educate Industry on RL’s: “best practices” Regulations on a Worldwide & Regional Basis Consumer Satisfaction IssuesteLecommunicAtionsThe Committee Charter is in process, but there are many topics of interest specific to this industry and RL issues common across all industries which the committee plans to be involved in. Provide a Standing Forum for RL Industry Professionals to: Meet on a Regional & Global Basis Discuss Common Reverse Logistics Issues at RLA Conferences & Expos Meet once a year at a Summit to discuss focus interest Form Sub-Committees to Educate Industry on RL’s: “best practices” Regulations on a Worldwide & Regional Basis Consumer Satisfaction IssueswiReLessGoals• Industry Analysis on the RL Market Size• Remote Device Management. (Software over the air, remote downloads, remote asset management, virus protection)• Predictive Analytics in Support of Improved Quality• Management of 3PL/3PSPs• Asset Management Technology• Environmental Regulations on Asset Disposition• Channel Returns & Asset Management• Impact of Service Quality on RL• Standardization of Parts and Practices• Consolidation of RL• Total Integrated Solutions of Return Management• “Best Practices” of RL Collection & Service Locations• Consumer Returns Issues• Measurement of RL Cost Against Future Sales• RL Operational Strategies for New Product Launches• Call Center RL “Best Practices”• Asset Identify Tracking - Lifecycle Tracking and Accountability• RL Shared Costs Between Carriers & Manufacturers• Reducing Cost through RL“Best Practices”• Open Mobile Service Interface Forum (OMSIF)this framework to Reverse Logistics professionals. • Promote the Software Solutions framework as the industry standard for Reverse Logistics. Integrate the Software Solutions framework within the Academic community and establish as an element of Reverse Logistics Certification.• Develop a set of communication/transmission/messaging protocols that will serve as a standard for Reverse Logistics software integration.• Evaluate innovative and emerging technologies for utilization and integration within Reverse Logistics software solutions.• Maintain relationships with the RL Standards Committee and other RLA Committees, so that the Reverse Logistics IT framework will correlate with the frameworks generated by those committees. • Recruit additional members to the Committee and Sub-Committees, with a focus on a representative distribution of users, providers, educators, and consultants. spARe pARts mAnAgementThe Spare Parts Management Committee is organized to promote and share knowledge across the industry and continually explore new ideas to achieve total optimization of service parts inventory. The committee will strive to improve awareness across organizations through education, workshops, white papers, and direct communication on best practices, common practice and member experiences.stAndARdsThe Reverse Logistics Standards Committee is organized to explore and promote cross industry standards that facilitate reverse logistics process optimization. It is a venue for all of the reverse logistics stake-holders to develop a common vocabulary and data-set upon which standards can be based. Its work is presented in the wiki below: Reverse Logistics Terms and Definitions. Contact one of the committee members also listed below for comments or suggested edits to these documents.sustAinAbiLity & enviRonmentAL mAnAgementThe Committee Charter is in process, but there are many topics of interest specific to this industry and RL issues common across all industries which the committee plans to be involved in. Provide a Standing Forum for RL Industry Professionals to: Meet on a Regional & Global Basis Discuss Common Reverse Logistics Issues at RLA Conferences & Expos Meet once a year at a Summit to discuss focus interest Form Sub-Committees to Educate RLA Seminars are one-day events held around the world that bring RL professionals together to address specific industry topics pertinent to OEMs, Retailers, and 3PSPs. The highlight of these events is a facility tour showcasing efficient return, repair and services operations from industry leaders such as Best Buy, HP, Walmart, Motorola and Dell. upcoming RLA seminar:interested in Networking?http://rltshows.com/ark12_event.phpBentonville, Arkansas • May 3rdFacility Tour: Walmart Returns Facility Facility Tour Sponsored By:Many attendees are interested in furthering discussions of their reverse logistics operations after experiencing a busy and informative day. So join your peers for an engaging evening reception with food and wine after the seminar.Sponsored By:EvENiNG RECEPtioNchinATo create a forum to share and promote Reverse Logistics best practices followed across China and the globe. To create awareness of global best practices and new techniques through seminars, education workshops, conference sessions and collaboration opportunities. Educate its members and the industry on Reverse Logistics strategies and practices that promote automation, support savings and encourage waste reduction in the Asia/Pacific region. Assist and guide global corporations setting up businesses in APAC in following reverse logistics processes and adapting the same to local business environment and culture. emeATo create a forum to share and promote Reverse Logistics best practices followed across Europe and the globe. To create awareness of global best practices and new techniques through seminars, education workshops, conference sessions and collaboration opportunities. Educate its members and the industry on Reverse Logistics strategies and best practices in the European region. Assist and guide global corporations setting up businesses in Europe in following reverse logistics processes and adapting the same to local business environment and culture. indiAThe India Focus Committee is organized with the following agenda: To create a forum to share and promote Reverse Logistics best practices followed across the globe in India. To create awareness of global best practices and new techniques through seminars, education workshops, conference sessions and collaboration opportunities. To educate its members and the industry on Reverse Logistics strategies and practices that promote automation, support savings and encourage waste reduction. To assist and guide global corporations setting up businesses in India in following reverse logistics processes and adapting the same to local business environment and culture. To approach Indian Government with specific suggestion to promote Reverse Logistics industry.Industry on RL’s: “best practices” Regulations on a Worldwide & Regional Basis Consumer Satisfaction IssuesRegIonAL focus commIttees were set up to provide a standing Forum for Reverse Logistics Professionals to meet on a regional and global basis, and discuss common Reverse Logistics issues at the RLA Conferences.ApAcTo create a forum to share and promote Reverse Logistics best practices followed across the Asia Pacific and the globe. To create awareness of global best practices and new techniques through seminars, education workshops, conference sessions and collaboration opportunities. Educate its members and the industry on Reverse Logistics strategies and practices that promote automation, support savings and encourage waste reduction in the Asia/Pacific region. Assist and guide global corporations setting up businesses in APAC in following reverse logistics processes and adapting the same to local business environment and culture. bRAziLDiscutir, promover, pesquisar e buscar resultados nas áreas afetadas pela Logística Reversa. Através de seus Sub-Comitês, educar e criar documentos para a educação dos profissionais da área. Promover um Fórum de debate para os profissionais da Logística Reversa. Reunir-se mensalmente a nível Brasil, através de tele-conferência e sob a direção de uma liderança escolhida dentre os membros do comitê.cAnAdATo create a forum to share and promote Reverse Logistics best practices followed across Canada and the globe. To create awareness of global best practices and new techniques through seminars, education workshops, conference sessions and collaboration opportunities. Educate its members and the industry on Reverse Logistics strategies and best practices in the North American region. Assist and guide global corporations setting up businesses in Canada in following reverse logistics processes and adapting the same to local business environment and culture. Our Newest MembersGold MembersSilver MembersPlatinum MembersRLA MembershipNetwork with the World of Reverse Logistics• Learn Best Practices – Download Conference Presentations• Make Valuable Connections• Search for new Vendors/Partners - CONFIDENTIALLY• Find New Facilities• Find New Employees/Employers• Search Worldwide Directory of 3PSP, OEM/ODM and Retailer Companies• Become Involved with Industry Committees• Receive vouchers to attend RLA Conferences & Expos and Regional Seminars• Discounts on Exhibiting, Sponsorships, Research and AdvertisingTo Learn how to obtain these plus additional benefits through membership call 1-801-331-8949 x40 or visit www.ReverseLogisticsAssociation.orgWith an RLA Membership You Can:RLA MEMBERsHiP uPGRADEsfor Committee Participation• RLA Membership is not required for committee participation but any published work will only include reference to RLA members.• Membership upgrade is given on the next membership renewal after the end of a calendar year. • Committee members can attend the first day of conference and expo sessions by signing up as a moderator or panelist for their individual committee meetings. Admission to the workshops or general sessions after the first day, are not included. • 3PSPs must purchase a Bronze level membership or higher to qualify for any upgrade. Maximum membership upgrade for 3PSPs is Gold level. • Participation on a sub-committee is treated the same as a committee. CHAIRPERSON CO-CHAIRPERSON COMMITTEE MEMBER9 12 15WWW.RLA.oRGNumber of meetings to attend per calendar year to receive one level membership upgrade.© 2011 Reverse Logistics Association. Rev. 6-2011RLA membeRshIp why Join - RLA continues to be at the forefront of technological and market challenges in the industry. This membership will allow you to keep track of the events pertinent to your industry.beneFits - Members and their companies benefit from activities and from the broad array of services, and educational and networking opportunities developed specifically to meet the needs of the reverse logistics industryRLA membeRs (sAmpLe LIst)pLAtInum membeRsgoLd membeRssILveR membeRsWhIte pApeRs explore industry trends and give insight into real-world studies and offer solutions to industry issues.WeeKLY neWs cLIppIng emails provide press releases related to OEM/ODM and Branded Companies, Third Party Service Providers and other organizations involved in Reverse Logistics. Four categories of news include: Read the Press, Money Talks, Industry Events and Technology Spotlight. News covers all areas of RL including Aftermarket Service, Warranty Management, Asset Disposition, FieldService, Remarketing, Data Destruction, Regulatory Requirements and e-Waste disposal, just to name a few. we seARch out the LAtest RL news And deLiveR it Right to youR emAiL inboxRReevveerrssee--LLooggiissttiiccssNNeeww OOppppoorrttuunniittyyiinn tthhee SSuuppppllyy CChhaaiinnBy: Emily Rodriguez, Vice President of Program Management, eBoomerang Inc.&Rita Marcojohn Strategic Advisor, eBoomerang IncReverse Logistics Trends, Inc.NEW STRATEGIC ASSESSMENT OF THE U.S. FOURTH PARTY SERVICE MARKET A White Paper for the Reverse Logistics Industry Copyright 2004 Reverse Logistics Trends, Inc.The Design of Closed Loop Supply Chains Creating Value from Returns By Harold Krikke CentER Applied ResearchEconomics FacultyTilburg University Reverse Logistics Trends, Inc.AdveRtIsIng with the Reverse Logistics Association allows you to reach leading Business and Reverse Logistics professionals in multiple formats throughout the year.RL mAgAzine - Readership of 225,000+, RL Magazine is the only publication completely focused on the information the industry needs to address the comprehensive concerns affected by the Reverse Logistics process. Our worldwide circulation is 90,000 and growing at a rate of 25% per year. In addition, we have learned that the pass-along rate is 2 to 3 times per issue. The digital version of RL Magazine will increase the reach of the magazine to more readers on a monthly basis, bringing the latest in industry trends to the readers wherever they are.emAiL pushes• Digital Magazine with a Circulation of 75,000 • Weekly News Clippings with a Circulation of 50,000conFeRence & seminAR pRogRAmsPrograms allow you to reach a captive audience during one of RLA’s industry-leading events around the world and throughout the year.RLA websites - Three Websites with up to 2 million hits a month.www.ReveRseLogisticsAssociAtion.oRgwww.RLmAgAzine.comwww.RLAshows.comFor information about advertising with RLA, Call 866-801-6332ReveRse LogIstIcs mAgAzIne is a monthly publication of the Reverse Logistics Association and is the only magazine in the world that is focused on the RL process. RL Magazine readers are Reverse Logistics professionals from OEMs, Retailers, and Service Providers; academics; management consultants; and financial professionals who need to keep current with the latest reverse logistics trendsmagazineExtending the Life Cycle of Your Organi-zation’s Services Marketing and Busi-ness Development Activities Page 12Hips, Knees and RFID: Inside Orthopedics - A Reverse Sup-ply Chain Like No Other Page 20 Providing GE Security’s Homeland Protection Busi-ness with the Global Logistics Support It Requires Page 36Best Buy Turns Reverse Logistics Operation into a Profit CenterPage 28Boosting Service Quality and Customer Satisfaction through Warranty Analytics Page 33The Reverse Logistics of Beer: Part 2: Exploring the Legal, Educational and Tech SolutionsPage 16 Opposites Attract: A Happy Marriage of Forward and Reverse Supply Chain - Part 2Page 19Edition 18magazinemagazineCompeting and ReversingRevenue Loss withAftermarket ServicesPage 12January/February 2008US: $4.95Extended Producer Responsibility by Cradle2Cradle? Pg. 28 Reverse Logistics Financial Model Pg. 44Reducing Returns, Maximizing Loss Prevention and Validating Warranty Entitlement in the Retail Industry Pg. 12Special Show EditionmagazineRL Role in Securing thePharmaceutical Supply ChainPage 18The Intelligent Supply ChainPage 12Economic Crisis is Blessing in DisguisePage 16Edition 16magazineDriving Returns in the Reverse LogisticsService ChainPage 26Edition 17magazineCustomer Service in ReverseLogistics – What benefit? Page 30Customer Service CountsPage 26The Reverse Logistics of Beer: Combating Keg Theft Page 16magazineOpposites Attract:a Happy Marriageof Forward and Reverse Supply ChainPage 12ReAd About best pRActices FRom LeAding compAnies such As phiLips, sun,sony eRicsson And best buyRecent feAtuRes IncLude• The Facts, Figures and Realities of Doing Business in One of the Fastest Growing Economies on Earth • Disruptive Technology Promises to Streamline Reverse Logistics Business Reporting • European Legislation and the Implementation of Take Back Schemes • Hips, Knees and RFID:Inside Orthopedics - A Reverse Supply Chain Like No Other • Providing GE Security’s Homeland Protection Business with the Global Logistics Support It Requires • Stopping the WEEE Chain Reaction• Recalls - When the Worst Happens• Reverse Logistics Financial Model • How to Avoid the Risks of Donating Used Computers (and Still Enjoy the Rewards) • Scenarios and Strategies in Retail Asset Protection and Recovery • The “New” Mexico — Better than Ever• Economic Crisis is Blessing in Disguise • The Reverse Logistics of Beer: Combating Keg Theft ReveRse LogIstIcs AssocIAtIon dIgItAL mAgAzIne is an email push to over 75,000 industry professionals and provides the latest news on the reverse logistics process and includes highlights of white papers, movers and shakers in the RL World and industry updates.Media KitEdition 22Cisco: Optimizing the Reverse Supply Chain to Enhance the Customer Experience - page 14“Boothmanship” Post Show Follow Up: The Final Piece to Positive ROIPage 10 Directing Reverse Logistics – A Corporate Paradigm Shiftpage 38Avoiding the Pitfalls of InternationalReturns - Part 3Page 42 Printed onRecycled Papermagazinemagazine(Left to Right)Bob Anderson – Manager, Global Supply Chain ManagementDean Schiavone – Director, Global Supply Chain ManagementMudit Agarwal – Solution Architect, Customer Value Chain ManagementBoosting Service Quality and Customer Satisfaction through Warranty Analytics Page 33The Reverse Logistics of Beer: Part 2: Exploring the Legal, Educational and Tech SolutionsPage 16 Opposites Attract: A Happy Marriage of Forward and Reverse Supply Chain - Part 2Page 19Edition 18magazinemagazineCompeting and ReversingRevenue Loss withAftermarket ServicesPage 12magazineRL Role in Securing thePharmaceutical Supply ChainPage 18The Intelligent Supply ChainPage 12Economic Crisis is Blessing in DisguisePage 16Edition 16magazineDriving Returns in the Reverse LogisticsService ChainPage 26magazineExtending the Life Cycle of Your Organi-zation’s Services Marketing and Busi-ness Development Activities Page 12Hips, Knees and RFID: Inside Orthopedics - A Reverse Sup-ply Chain Like No Other Page 20Providing GE Security’s Homeland Protection Busi-ness with the Global Logistics Support It Requires Page 36Best Buy Turns Reverse Logistics Operation into a Profit CenterPage 28We’re not the association saving the trees.We’re the association educating others hoW to eliMinate the need to destroy theM.RL MagazInE gOES aLL DIgItaL aLL thE tIMEIt is estimated that a magazine with a circulation of around 100,000 would use paper equivalent to 3 1/2 elephants in weight, or about 30 tons. If that magazine was published 6 times a year, that would be the tonnage equivalent of 21 elephants a year. It has been estimated that U.S. magazine production uses 2.2 billion tons of paper per year and that only about 5% of magazine paper has recycled content and about 20% of magazines are recycled.Taking that information into consideration, along with the fact that the digital version of Reverse Logistics magazine has been so successful, we have made the decision to reduce the size of our carbon footprint by making the Reverse Logistics magazine allå digital. We will continue to publish every month, only each edition will be all-digital.In addition to the above, we decided to go digital for the following positive reasons:All our digital magazines are archived on our www.rlmagazine.com site for future reference. That means that if you advertise with us, those ads keep on selling when members pull up earlier editions. Our magazines are interactive, so ads you place can provide links for instant access. Additionally, we will be looking at the potential of adding animated ads to further enhance the story for your products and services. We will always be at your fingertips. You don’t have to search through drawers or files of paper for Reverse Logistics magazine. Just go to www.rlmagazine.com. Our ads will continue to be competitively priced and we will continue to provide you with the most bang for your buck.As an association with many high tech members, we strive to continue to work toward maintaining a state of the art association. We feel this change continues to take us in that direction.Lyndsey Turner - Editor, RL Magazinewww.RLMagazine.com 801-331-8949 x73ciRcuLation QuaLity RL Magazine was launched in January 2006 with a circulation of 20,000 and has grown at a rate of 25% per year and is now distributed to over 90 countries worldwide. Our worldwide circulation is currently over 90,000 and growing. Our membership has fueled that growth as members send subscriptions, compliments of their respective companies, to those that they do business with, further increasing the reach of the magazine to key industry professionals. In addition, surveys revealed that on average each subscriber shares their issues with 2 to 3 co-workers. Readership is currently a quarter of a million and will be close to or beyond half a million readers in the next two years. Our magazine is also used as reference material for many years after the publication date. Our readers continue to utilize important information found in back issues, which can be found on our website: www.rlmagazine.com.3% 5%4%6%6%3%3%15%16%5%2%4%2%7%7%2%5%3%Aerospace / DefenseFood Beverage & TobaccoIndustrialMedicalEquipmentElectricalEquipmentTextiles/ApparelMetalsHign TechConsumer ElectronicsSoftwarePaper/PrintingChemicals/PharmaceuticalsAutomotiveContractManufacture/ODMTelcomFinancial ServicesTransportation EquipmentMfg - ConsumerPackaged Goods2% Rubber &PlasticWholesaleTradeEducation/ResearchBusiness/ConsultingServicesOEMs &BrandedCompanyWholesalers& Retailers3PSPTransportation/Warehousing Services12%3%9%17%15%13%12%14%5%GovernmentWirelessCommunicationNon Manufacturing Industry BreakdownDistribution to over 90 CountriesManufacturing Industry Breakdownwww.RLMagazine.com 801-331-8949 x72ReveRse Logistics Magazine is a monthly all-digital publication of the Reverse Logistics Association and is the only magazine and is the only publication in the world completely focused on the issues and concerns of the Reverse Logistics industry. RL Magazine readers are Business professionals from OEMs, Retailers, and Service Providers; academics; management, consultants; and financial professionals who need to keep current with the latest reverse logistics trends.CEOPresidentExecutive22%VP Director Manager54%15%ConsultantAcademicEngineerMarketing9%14%14%21%21%9%9%10%10%6%6%11%11%15%15%7%7%Less than 1010-4950-99100-249250-499500-9991,000-2,4992,500-4,9995,000 +Less than 10 employees10-4950-99100-249250-499500-9991,000-2,4992,500-4,9995,000 + employees8%8%Company SizeJob TitlesMaRket iMpact 76% of readers have management titles (CEO, President, VP, Directorand Manager). Advertising in RL Magazine puts you in front of the managers and line-of business leaders who make decisions responsible for the reverse logistics activities within their companies. The only source for information on the best practices in Reverse Logistics is found in RL Magazine. These professionals use RL Magazine to bring them up-to-date on the latest trends available to help them save that crucial bottom-lineThe Reverse Logistics Association Conference & Expo kicks off on Monday with workshops and committee meetings. Tuesday and Wednesday’s events include the opening of the exhibit hall, the keynote address, sessions presented by RL professionals, leading academics and interactive panel discussions. Session topics include “Controlled Reverse Chains for End-of-Life Products,” “Returns Management and Asset Recovery” and “Challenges and Compliance with Cross Border Commerce.” A wide range of Reverse Logistics companies will be in attendance from repair/refurbishing to recycling/e-waste and transportation logistics. Be sure to visit the Exhibition Hall where OEMs, ODMs and Retailers will be looking for Third Party Service Providers that can manage Reverse Logistics in Europe and around the world. This is a rich opportunity for OEMs and Branded companies to identify future service partners among the many exhibitors showcasing their Reverse Logistics solutions.For more information, visit: www.RLAShows.orgOver 400 RL Professionals & 200 Companies will be in AttendanceLocation:Mövenpick Hotel Amsterdam City Centre Date:Workshops - June 19, 2012Conference & Expo - June 20-21, 20128th Annual RLA/RLTS Conference & ExpoTwo concentrated Days of RL Thought Leadership, Innovation and Networkingwww.RLMagazine.com 801-331-8949 x7414%14%Less than $50,000$50,000 to $99,999$100,000 to $499,999$500,000 to $999,999$1,000,000 to 4,999,999$5,000,000 to 9,999,999$10,000,000 to 19,999,999More than $20,000,00012%7%5%12%7%5%Less than $50,000 per year$50,000 to $99,999$100,000 to $499,999$500,000 to $999,999$1,000,000 to 4,999,999$5,000,000 to 9,999,999$10,000,000 to 19,999,999More than $20,000,000 per year28%28%9%9% 9%9%14%14%RL ExpendituresBottoM Line Readers turn to RL Magazine to gain a competitive advantage through articles that provide global perspective, detailed analysis and growing trends in the reverse logistics process. Our readers are the professionals who make the critical financial decisions regarding reverse logistics planning and outsouring. RL Magazine provides the unique opportunity to reach senior decision-makers actively seeking forward-thinking and cost-effective solutions.news Media• Digital Magazine Circulation of 90,000+ • Weekly News Clippings Circulation 50,000onLine Three Websites with up to 2 million hits a month.confeRence and seMinaR pRogRaMs Program advertising allows you to reach a captive audience during one of RLA’s industry-leading events around the world and throughout the year.Tuesday, February 3 - Thursday, February 5, 2009RLA Conference & Expo Las VegasEN A L TIX E ERI F " 0-' 8EN A L TIX E ERI F " 0-' 8REFRESHMENTSERVICES AREAREGISTRATIONMAINENTRANCETRACK CCONFERENCE ROOMWORKSHOPROOM 6WORKSHOPROOM 7MEETING ROOM AMEETING ROOM BRLA OFFICEWORKSHOPROOM 5WORKSHOPROOM 4WORKSHOPROOM 3WORKSHOPROOM 2WORKSHOPROOM 1B7C8N2RecycleTechLiquidityServicesComtekComputerSystemsUS Postal ServiceRLABigByteCorpNew Breed LogisticsRenovaTechnologySurplusSourcingGroupClearOrbitFedExZSLCelesticaModuslinkPTSUPSMTCSIRASBell IndustriesNVCLogisticsTech-EdNetworksChicagoTag &LabelExpressPointKuehne+NagelPelicanProductsMetechInternationalCTDIBroadTechALOMTestTechnologyBlue RavenTechnologySPlusTechnologiesClickCommerceTouchstoneWirelessCWTechnologiesGENCOBMIRTOutsourcingCLSAMCOROnProcessTechnologyJabilGlobalServicesRound2TechnologiesH11AndlorLogisticsSystemsA-11CONFERENCE ROOMTRACK BTRACK ACONFERENCE ROOMLAS VEGAS, NVGRAND BALLROOM 115 - 120 & HALLS, MGM GRANDFEBRUARY 3-5, 2009REVERSE LOGISTICSSCALED TO FIT PAGEREVISION DATE:DRAWING STARTED:DISCLAIMERFACILITY:BOOTH COUNTBLDG. LEGEND:FILE PATH:10/24/08 ERPROJECT NUMBER:ACCOUNT EXECUTIVE:B.S.230274MGM GRANDO:\\\\CAD\\\\SHOWS 2009\\\\MGMGRAND\\\\02-FEBRUARY\\\\REVERSELOGISTICSDRAWING NAME:RL 2009.dwg©COPYRIGHT 2007, FREEMAN CO. ALLRIGHTS RESERVED.EVERY EFFORT HAS BEEN MADE TOENSURE THE ACCURACY OF ALLINFORMATION CONTAINED ON THISFLOORPLAN. HOWEVER NO WARRANTIES,EITHER EXPRESSED OR IMPLIED AREMADE WITH RESPECT TO THIS FLOORPLAN.IF THE LOCATION OF BUILDING COLUMNS,UTILITIES OR OTHER ARCHITECTURALCOMPONENTS OF THE FACILITY ISA CONSIDERATION IN THE CONSTRUCTIONOR USAGE OF AN EXHIBIT, IT IS THE SOLERESPONSIBILITY OF THE EXHIBITOR TOPHYSICALLY INSPECT THE FACILITY TOVERIFY ALL DIMENSIONS AND LOCATIONS.01/20/09 bmGENERAL SESSION ROOM(where opening, key notes and closing sessions are held.)ITReneweScrapBlumberg& AssocTRACK DTRACK ETRACK FRLAIndexComputerRemarketingNESDARLAIndustryCommittiesGEEPWarehouse86BrightpointMGHConsultingRecycling TodayRMSLogisticsSlimPakAssetSolutionsServiceCentralElcoteqCompuWestGoServiceProTDI, LLCPinnacleDataSystemsDesicionOneTech For LessATCFlextronicsHyperMicroSystemsO11Gifts InKindN4ElectronicRecyling &TradingResourceRecyclingFRSTeleplanB-StockSolutionsMust be 21 or older to gamble. Know When To Stop Before You Start.® Gambling Problem? Call 1-800-522-4700. ©2009, Harrah’s License Company, LLC.Call us to book your next meeting or event.877-MEET-702 • lvmeetings@harrahs.com • www.lvmeetingsbyharrahs.comWe look forward to welcoming you to the Rio, February 8 – 10, 2010 for the Reverse Logistics Association™ Conference and Expo.MEETING NEEDS. EXCEEDING EXPECTATIONS.Corporate ~HETO.T.14C- - -100PDF X1aJamieGroup / Leisure Sales41381.17x4.7511.24.0911.25.09Reverse Logistics MagazineV1_41381.1_7x4.75_4C_Ad.indd 111/25/09 2:08:07 PMwww.RLMagazine.com 801-331-8949 x76conference & seMinar PrograMs - Frequency discounts availableDescriptionConference & ExposSeminarsadveRtising Ratesreverse logistics Magazine - 12 Digital Editions Per Year - Circulation 90,000+rla WeeKly neWs cliPPingsClippings highlight the latest news from OEM/ODM and Branded Companies, Third Party Service Providers and other organizations involved in Reverse Logistics. Circulation is 50,000. In addition, top executives and logistics personnel whose companies were mentioned in the week’s news clippings are notified about their appearance. Ad size is maximum 250 x 166 pixels (jpg/gif).circulation worldwide 50,0001x 4x 8x 12x CPM$500 $450 $400 $350 $7BestvaLue2-pg spreadcover 4cover 2cover 3full page2/3 page1/2 page1/3 page1/4 page1/6 pagead size$8,500 $7,000 $6,000 $5,500 $5,000 $4,000 $3,000 $2,400 $1,800 $1,4501x$7,000$5,800$5,000$4,500$4,150$3,250$2,500$2,000$1,500$1,2006x$95$78$67$62$56$45$34$27$20$16cpM$78$65$56$50$47$37$28$23$17$14cpM$6,000$5,000$4,500$3,900$3,550$2,800$2,150$1,800$1,300$1,05012 X$67$56$50$44$40$32$24$20$15$12cpMRLA Conference & Expo Las Vegas 20107th AnnualSunday, February 7 - Wednesday, February 10, 2010Rio Hotel & Casino, Las VegasProgram Sponsored by:BacK cover$5,000$2,500inside cover$4,000$1,800full Page $3,000$1,300half Page $2,000$900www.RLMagazine.com 801-331-8949 x75A NovoAbbott LaboratoriesAdvanced Micro DevicesAgilent TechnologiesAlcatelAmazon.com, Inc.Apple ComputerApplied MaterialsArvato Logistics ServicesAT&TATC Logistics & ElectronicsAvaya Inc.Bayer HealthCareBearingPointBest BuyBlack and DeckerBoeingCanonCelesticaCisco SystemsCitigroupColgate-Palmolive CompanyComcast CableDellDHL InternationalDiebold, Inc.EchostarEnergizerExtreme NetworksFedEx Worldwide ServicesFellowesFisher-Price, Inc.FlextronicsFoxconnFujitsuGE Medical SystemsGENCOGeneral Electric CompanyGeneral Motors CompanyGillette CompanyHeinz North AmericaHewlett-Packard CompanyHitachiHome DepotHome Shopping NetworkIBM CorporationIKEAIntelIomega CorporationJCPenneyJohn Deere Power SystemsJohnson Control Inc.Kellogg CompanyKLA-TencorKyocera Wireless CorpL.L. Bean, Inc.LenovoLG ElectronicsLockheed MartinManhattan AssociatesMerrill LynchMicrosoftMitsubishiMotorolaNASANCR CorporationNEC Electronics Inc.Neiman MarcusNestle CorporationNetwork ApplianceNokiaNYK LogisticsOakley Inc.Office Max, Inc.OracleOverstock.com, Inc.Packard BellPanasonicPepsico Beverage and FoodsPfizer Consumer HealthcarePlantronics Inc.Playtex Products IncQualcomm Inc.Quantum CorporationRadioShack CorporationS.C. Johnson & Son, Inc.Samsung ElectronicsSeagate TechnologySiemensSony EricssonSpring Global MailSun MicrosystemsTarget StoresTeleplan InternationalTESCOThe Walt Disney CompanyT-MobileToshiba CorporationUNISYS CorporationUnited States Postal ServiceUS ArmyVolvo Car CorporationWal-Mart Stores, Inc.Weyerhaeuser CompanyWhirlpool CorporationWhole Foods MarketWilliams-Sonoma, Inc.Wistron Service B.V.Xerox CorporationZebra TechnologiessaMpLe List of suBscRiBeR coMpaniesAfter Sales ManagerAsset Recovery ManagerChief Executive OfficerChief Financial OfficerChief Marketing OfficerChief Technology OfficerControllerCustomer Care DirectorCustomer Returns ManagerDirector - Depot OperationsDirector - LogisticsDirector - Parts SalesDirector - Waste ManagementDirector Aftermarket OperationsDirector Global ServiceDirector of Regulatory AffairsDirector of RemanufacturingDirector of Returns a& RecoveryDirector of Reverse LogisticsDirector of RMA Logistics & RepairDirector of Technical SupportDirector of Worldwide LogisticsDirector Support OperationsDirector Warehousing / LogisticsDirector, Lifecycle ManagementDirector, Asset RecoveryDirector, Six Sigma PlusEVP Channel SalesEVP Customer OperationsEVP Customer Service ManufacturingEVP Global Business Dev.EVP Sales and MarketingEVP Store OperationsEVP Strategic DevelopmentEVP Supply ChainEVP Worldwide OperationsEVP, Merchandising and RetailEVP, Supply ChainVP/Dir of Service (Repair)Field Service ManagerGeneral Manager, Data RecoveryGlobal Logistics ManagerGlobal Repair Quality ManagerGlobal Reverse Supply Chain ManagerHelp Desk SpecialistHuman Resources DirectorInbound Supply Chain ManagerInventory Control ManagerInventory/Asset Control SpecialistInvestor RelationsLogistic ManagerLogistic Planning ManagerLogistic/Return ManagerLogistics & Material ManagerLogistics & Quality Assurance Dir.Logistics & Services DirectorLogistics & Warehousing Parts Mgr.Logistics Center DirectorManager Parts InventorManager - Reverse LogisticsManager Asset Disposal & RecoveryManager Customer ServiceManager Inventory LiquidationManager Logistics Business OpsManager Logistics Supply ChainManager of Aftermarket PartsManager of Business DevelopmentManager, Service Parts LifecycleMaterials Mgmt, Repair ServicesNetwork Designs & Solutions SupportOperations Director Support ServicesOperations Director, LogisticsPost Sales Support Director PresidentProduct Support ManagerQuality ManagerRenewal Parts Customer CareRepair Center ManagerRepair Outsource ManagerRetail Returns ManagerReturn Center SolutionsReverse Logistics ManagerReverse Supply EngineerRMA Repair ManagerRMA SpecialistSenior Vice PresidentShipping ManagerSpare Parts Inventory ManagerSpare Parts Warehouse ManagerWarehouse ManagerWarranty DirectorWarranty EngineerWarranty Financial AnalystsaMpLe List of suBscRiBeR JoB titLes· 3rd Party Service Providers· Mergers & acquisitions· Internship Programs· Industry Jobs· Consultants· RL Forum· ResearchRL Connect – We help YOU connect to . . .RL ConnectWe help OEM’s, Retailers, Brands, and 3PSPs who are trying to find a partner for Reverse Logistics save time, energy, and money by using our proprietary process called RL Quote. OEM’s, Retailers, and Brands post RFI’s anonymouslyon the RLA website and 3PSPs respond. We help facilitate the search, and you reap the benefits. For more information: call +1.801.331.8949 ext. 5email RLQuote@rla.org or visit RLAconnect.comRL Quote• Save - Time- Resources- Money• Eliminate Hassles• Remain Anonymouswww.RLMagazine.com 801-331-8949 x77adveRtising Ratesrevolving rectangle – rla hoMe PageThis rectangle banner is a revolving space with a maximum of 5 slides. Maximum ad size is 352 x 234 Pixels in gif or flash file.1 month 3 months 6 months 12 months$2500 $2250 $2000 $1500static rectangle Banner – rla hoMe Page 250 x 115 Pixels1 month 3 months 6 months 12 months$1500 $1450 $1400 $1300 static rectangle Banner – secondary Pages 250 x 115 Pixels1 month 3 months 6 months 12 months$750 $700 $650 $550 shared revolving rectangle Banner – rlashoWs or rlMagazine hoMe PageThis horizontal rectangle banner is a shared revolving space with a maximum of five ads. Each ad has 6-second repeated display plus maximum of four RLA pictures (3-second display) as separators. Maximum ad size 359 x 73 pixels. 1 month 3 months 6 months 12 months$500 $450 $400 $300W W W . r l a . o r gwww.RLMagazine.com 801-331-8949 x77adveRtising RatesshaRed RevoLving RectangLe – RLa hoMe pageThis rectangle banner is a shared revolving space with a maximum of five ads. Each ad has 6-second repeated display plus maximum of four RLA pictures (3-second display) as separators. Maximum ad size 352 x 234 pixels.1 month 3 months 6 months 12 months$500 $450 $400 $300.static RectangLe BanneR – RLa hoMe page 250 x 115 pixeLs1 month 3 months 6 months 12 months$1500 $1450 $1400 $1300 static RectangLe BanneR – secondaRy pages 250 x 115 pixeLs1 month 3 months 6 months 12 months$750 $700 $650 $550 shaRed RevoLving RectangLe BanneR – RLashoWs hoMe pageThis horizontal rectangle banner is a shared revolving space with a maximum of five ads. Each ad has 6-second repeated display plus maximum of four RLA pictures (3-second display) as separators. Maximum ad size 359 x 73 pixels. 1 month 3 months 6 months 12 months$500 $450 $400 $300Online Advertising400,000 page views/month.1 to 2 Million Hits/monthRLa WeBsitesWWW.ReveRseLogisticsassociation.oRg WWW.RLashoWs.coM WWW.RLMagazine.coMfoR MoRe infoRMation, contact us at 801-331-8949 x7www.RLMagazine.com 801-331-8949 x77adveRtising RatesshaRed RevoLving RectangLe – RLa hoMe pageThis rectangle banner is a shared revolving space with a maximum of five ads. Each ad has 6-second repeated display plus maximum of four RLA pictures (3-second display) as separators. Maximum ad size 352 x 234 pixels.1 month 3 months 6 months 12 months$500 $450 $400 $300.static RectangLe BanneR – RLa hoMe page 250 x 115 pixeLs1 month 3 months 6 months 12 months$1500 $1450 $1400 $1300 static RectangLe BanneR – secondaRy pages 250 x 115 pixeLs1 month 3 months 6 months 12 months$750 $700 $650 $550 shaRed RevoLving RectangLe BanneR – RLashoWs hoMe pageThis horizontal rectangle banner is a shared revolving space with a maximum of five ads. Each ad has 6-second repeated display plus maximum of four RLA pictures (3-second display) as separators. Maximum ad size 359 x 73 pixels. 1 month 3 months 6 months 12 months$500 $450 $400 $300Online Advertising400,000 page views/month.1 to 2 Million Hits/monthRLa WeBsitesWWW.ReveRseLogisticsassociation.oRg WWW.RLashoWs.coM WWW.RLMagazine.coMfoR MoRe infoRMation, contact us at 801-331-8949 x7WWW.rlashoWs.coMwww.RLMagazine.com 801-331-8949 x77adveRtising RatesshaRed RevoLving RectangLe – RLa hoMe pageThis rectangle banner is a shared revolving space with a maximum of five ads. Each ad has 6-second repeated display plus maximum of four RLA pictures (3-second display) as separators. Maximum ad size 352 x 234 pixels.1 month 3 months 6 months 12 months$500 $450 $400 $300.static RectangLe BanneR – RLa hoMe page 250 x 115 pixeLs1 month 3 months 6 months 12 months$1500 $1450 $1400 $1300 static RectangLe BanneR – secondaRy pages 250 x 115 pixeLs1 month 3 months 6 months 12 months$750 $700 $650 $550 shaRed RevoLving RectangLe BanneR – RLashoWs hoMe pageThis horizontal rectangle banner is a shared revolving space with a maximum of five ads. Each ad has 6-second repeated display plus maximum of four RLA pictures (3-second display) as separators. Maximum ad size 359 x 73 pixels. 1 month 3 months 6 months 12 months$500 $450 $400 $300Online Advertising400,000 page views/month.1 to 2 Million Hits/monthRLa WeBsitesWWW.ReveRseLogisticsassociation.oRg WWW.RLashoWs.coM WWW.RLMagazine.coMfoR MoRe infoRMation, contact us at 801-331-8949 x7WWW.rlMagazine.coMfor More inforMation, contact us at 801-331-8949 x7rla WeBsites Online Advertising400,000 page views/month. 1 to 2 Million Hits/monthwhole from the beginning of forward supply chain issues, with cohesive reporting and coordinated execution, there will be significant bottom-line impact. this only works if the involved RL executive has within his reports all areas of a company’s customer service, service logistics, after-market supply chain, sustainability initiatives & CsR departments.I think RL has grown and strategically progressed to the point that many successful companies have identified their reverse logistics approach as a strategic variable with significant profit opportunity, on par with their product development, engineering, or marketing strategy. The fact that companies are identifying reverse logistics as part of their competitive advantage now bears out the need for there to be an executive level position coordinating the efforts of all facets of RL, while effectively representing RL to the balance of executive management.Because there are so many disparate voices involved in the different areas of RL today, a wise enterprise would create an umbrella position on the executive level to coordinate efforts of the different facets of RL and interface with CEO, CTO, CFO, & CMO positions to address reverse issues from the beginning of the product cycle – the planning stages.One executive I spoke with at a recent conference who works at a prominent cell phone OEM has done just this. He has advocated RL to the point of being on the VP level, and having a voice with all other executives in product & market execution planning - even to the point of having veto power if he identifies a serious RL pitfall in the process. This company is now preempting risk simply by correctly involving RL in their planning, through essentially C-level participation of an RL executive.I hope that organizations will follow the lead of a few pioneering companies who have identified reverse logistics as more than what amounts to disaster remediation, and see it as a way to improve cost savings, customer satisfaction, profitability, environmental viability, and ultimately competitive advantage and profits. With so much at stake in business today, I imagine this will become less the fanciful thoughts of a myopic RL professional, and more a standard requirement of business success.by Gailen Vick, Executive Director, RLAEVP ReverseLogisticsGreen InitiativesCorporate GivingRecyclingSustainability3PL/3PSPOutsourcingDispositionManagementReclamationRecallsReturnsCustomerServicePackagingRemarketingCSRThere have been many studies that have attempted to size the reverse logistics market in the world today. One of the main struggles of such an effort is that there is no real consensus on the definition of reverse logistics, thus there is constant discussion about which functions that a company engages in actually fall under the RL label. A company may have an executive VP of returns, but potentially neglect recycling or re-use issues on that same level. There are many people within a company engaging in what are considered RL functions, but they’re not coordinating efforts or resources, or worse they are competing for resources. Bringing those functions together is the purpose of this paper - to explore the benefit of a new executive level position over reverse logistics.In an economic climate where companies are using words like “strategic value,” “profit maximization” & “environmental profitability” with their shareholders, ignoring the RL issue by consistently placing it subordinate to planning, forward-logistics, and marketing functions seems to defy reason. I doubt there would be a company today who would not jump at the chance to capture an additional 5% profit to their bottom line. This figure is the reality now of properly coordinated and executed RL models.The problem is that companies simply refuse to execute on the fact that better RL management can be as important, or possibly (depending on case) more important to the profits of a venture as is solid design, marketing or flawless to-market execution. One major flaw in the RL model is that there are so many competing voices within the RL space – Director of customer service, Director of returns, reclamation manager, recycling & sustainability manager, CSR, corporate giving, green initiatives, disposition management, recall managers, packaging, remarketing, 3PL/3PSP outsourcing…you get the idea: myriad people functioning separately - usually reporting to different VPs within the company, and doubtless with much overlapping of responsibilities, redundancy, and confusion. A model of this situation might look something like this:Unfortunately, too often it’s only after some significant failure that a company sees the problem of such an incongruent structure and finally considers the value of a functioning RL model within their enterprise. There are many examples of this, from a company incurring federal environmental penalties resulting from improper disposal, or angry and lost customers because of unsatisfactory failure remediation, to a public campaign for sustainability countered by a lack of execution of green initiatives. It’s time that companies think about a cohesive strategy to bring seemingly disparate functions together within their model. Consider if all the different parts of the RL machine are actually reporting and coordinating under the more rational singular umbrella of an executive over everything RL - imagine the efficiencies that could be captured, the streamlining that could occur if all these pieces which feature RL functions are coordinated by reporting to a single EVP of Reverse Logistics. This executive could then coordinate with other executives across the corporation. (See Figure 2)An executive management structure that does not give voice to the reverse logistics viewpoint when considering product development or marketing strategies surely opens the company to future pitfalls. If a company has involved reverse logistics as a VP Marketing VP Sales VP Supply Corporate Giving Green InitiativesVP OperationsCSRSustainabilityRecycling3PL/3PSPOutsourcingDispositionManagementReclamationReturnsRecallsRemarketingPackagingCustomerServiceAt this year’s RLA Conference & Expo in Las Vegas you may have noticed a television crew roaming around. The crew was there to capture response to the conference and make a video that displayed the essence of the Reverse Logistics Association. They were also filming segments for a new video series in RL Digital magazine called RLA Rewound. As you view it, you may see some familiar faces. A big thank you to everyone who took time out from their busy conference schedule to stop and talk with our reporter. We hope you will share the video with friends and colleagues as you introduce them to the association and explain what we do and how we can support them. Stay tuned, because we may be talking to you for the next series of videos for RLA Rewound.whAt is the ReveRse Logistics AssociAtion?www.RLA.oRg • www.RLAshows.oRg • www.RLmAgAzine.com