Our belief is the equipment you purchase is only as good as the after sales service. This is why we put so much emphasis on product support and have built in quality and reliability into our full range of equipment. When you purchase equipment from DJE you can be assured of an excellent after sales service.

Service and Product Support

Customer Support | Service Backup

DJE Recycling Systems is quite unique in the way we handle Customer Support | Service Backup

We only use Factory trained staff who are actually employed by our manufactures. Our many years experience in the industry has shown that service issues can be resolved quickly and efficiency with staff employed by the manufactures who are qualified and experienced in their particular fields of work eg : diagnosing electrical faults, hydraulic problems, fabrication and welding issues ect . By adopting this policy you always get the correct product service engineer to attend your service or repair issues.

We only supply genuine parts from our manufactures to our customers who want to carry out their own service work which does not invalidate any warranty terms and conditions. Parts are always being updated or improved so you`re guaranteed to get the latest available parts for your machinery so we usually supply parts on overnight delivery service delivered direct to our customers. By adopting this parts stock holding policy we can reduce prices on parts because we don`t have to add stocking and rehandling surcharges to our customers.

Site Surveys

DJE Recycling Systems are at all times available to carry out on-site survey’s so we can get to fully understand customer’s needs and advise them on the best type of waste handling and recycling equipment for each particular site or project.

DJE won’t accept any order until we have carried out a full site survey and both parties are satisfied that the correct machinery or systems are being installed and can work well within its capacity allowing for business growth.

Design Service

We are able to provide detailed layout drawings and specifications for individual customer sites. This service is normally free – except in some cases where larger and more complex projects require much greater design time.

Installations

With over 38 years experience in recycling machinery and the installation of waste handling and recycling equipment we offer this service both directly and indirectly throughout the UK.

We never have machinery delivered without it being installed by a competent member of our staff or a qualified service engineer from the manufacturer.

All recycling systems are built and fully trialed before being delivered to site for full installation.

Reducing Installation Costs

Machinery is delivered directly from our manufactures to site, by adapting this policy we reduce transport costs. All our machinery and systems go through full factory pre checks and full trials carried out prior to dispatch and installation.

DJE - Open / Enclosed Skips - Brochure