Utility Customer Experience Management Brochure

January 26-28, 2010 Atlanta, GAIncrease customer loyalty, satisfaction and retention by providing a consistently outstanding level of service and support across multiple channels.Vinay SharmaCEOLondon HydroBarbara PorterVP Business Development and Customer ServiceNicor NationalGreg SawyersDirector Customer ServicesCitizens GasJudi BlairDirector ...