Business Improvement Services
Safe, productive, and reliable infrastructure is the foundation for economic and social well being. The infrastructure industry faces the business imperative to meet customer expectations for improved performance. Better linking the customer experience and the value delivered to the work performed across the infrastructure lifecycle is central to ongoing business improvement.
To accomplish this, Parsons Brinckerhoff integrates our understanding of infrastructure assets and operations, best practice technologies and processes with our financial and business know-how to increase productivity and performance. Focusing on what is most important to the customer – safety, reliability, and cost – we enable senior management to drive beneficial change. Our integrated platform accelerates strategy implementation, facilitates change management, and delivers results.
Applying best practice, knowledge transfer, and change management methodologies, Parsons Brinckerhoff works in partnership with clients to align systems, skills, people, process, structure and culture in a way that drives improvements to business operations and service delivery. Parsons Brinckerhoff worked with Metrolinx in Toronto, Canada to create a transparent, repeatable capital planning and programming process to optimize the allocation of Provincial funds. The Metrolinx Board approved both the process and the 1- and 5-Year Program that led to the allocation of almost $500 million for regional transportation projects. For the San Francisco Metropolitan Transportation Commission, Parsons Brinckerhoff also established a framework and implementation plan for a more robust, financially viable transit system that is both cost-effective and customer-focused. In Australia, Parsons Brinckerhoff assisted the Transportation Construction Authority with the development and implementation of its new business plan to deliver an $11 billion capital program for major rail infrastructure in New South Wales.
Whether it’s improving performance, translating strategy into actions, or addressing change management, or implementing performance measures and systems, Parsons Brinckerhoff has the technical and industry expertise to help enhance client operations, service delivery, and customer satisfaction.