Bonfiglioli Engineering S.r.l
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Customer Service
All our customers are offered a wide range of services including: Remote Assistance via phone and e-mail: to collaborate with the customer’s own on-site technician. Service point: for services and support information, staffed with qualified experts to provide services, our technicians are available 24 hours a day, Monday through Saturday, around the globe.
Troubleshooting support: to help identify causes of breakdown.
On-site field visits: to solve problems at the site through technicians with expertise on the machine.
Services agreement: BE suggests the option of establishing long term agreements with its clients to ensure preventive services & MRO support.
- Short response time
- Qualified experts for instant answers
- Personal consultation by qualified staff
- Coordination of timely field services