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Dedicated Helpdesk Support Services
Service desk is the frontline for customer interactions, it’s at the core of every MSP’s business operations. Cumulating unresolved support tickets or inefficient technical assistance can impact the service quality of an MSP. That’s why having the right resources and the required technical proficiency is more than important.
At Infrassist, we have made it our mission to transform the way MSPs navigate their day-to-day challenges so that we can take the major support stress off their plate. Our dedicated managed helpdesk services are designed to help MSPs in addressing these pain points head on. We offer 24/7 helpdesk assistance for MSPs as an extension of your in-house team so that you can reclaim your service excellence and customer satisfaction.
Our certified helpdesk specialists will adeptly manage all your technical and FCR challenges from start to finish using your PSA/Ticketing system, ensuring your clients’ support needs are met promptly. At Infrassist, we have got you covered with helpdesk outsourcing across support tiers and every time zone, whether behind the scenes or on the front.
Just the Resources Your Service Desk Needs
Tailored Helpdesk Support for MSPs
Remote Assistance Over Phone/Email/Chat
Efficiently manage clients’ issues through seamless remote assistance.
Scalable 24/7 Availability
Day or night, we will be available when your clients need us.
Dedicated L1/ L2/ L3 Expertise You Can Trust
Dedicated helpdesk FTEs with differentlevels of support expertise.
Sufficing Your Exact SLAs
Leave it to our experts to meet or exceed your SLA commitments using your native tools/systems.
High FCR Rate
Delight your clients with rapid response and swift issue resolution.
Ensure Business Continuity
Consistently deliver top-tier support to ensure client satisfaction and business continuity.