Installation Assistance & Pre-Installation Services

FromSpectra-Physics, Brand of MKS Inc.

We strive to ensure smooth installation of your equipment, and advanced preparation is a key element of success. If you have ordered a Spectra-Physics stand-alone laser system or a laser system that includes other Newport equipment such as an optical table or accessories, you will receive a Pre-Installation Guide approximately one week after your order is placed. This guide will help you to prepare in advance for arrival of the laser system. Pre-Installation Guides for many of our lasers can also be found in our listing of Pre-Installation Guides. If you have not received this guide or unable to locate it in those listed online, please contact Technical Support for assistance. For our OEM customers, we can also arrange special instructions to suit your specific needs to prepare your tool. (Please note that Pre-Installation Guides are not provided with orders for Newport equipment alone.)

A certified service engineer will visit your site shortly after your system arrives to install the equipment and verify that it performs to specification. This service includes verifying the performance of Newport equipment when it is ordered with a Spectra-Physics laser system. The engineer will also review basic principles of operation of the laser and accessory equipment with you and your personnel. See additional information on various training programs available.

Customer Service Representatives

Our Customer Service Representatives have an average of over 15 years of experience in the industry. They are dedicated to ensuring that you are well taken care of. Please contact Customer Service for assistance with your system or order.

Technical Support Engineers

If further Technical Support is required, users can speak with our in-house Technical Service Engineers, who have decades of industry experience and superior technical expertise. If on-site service is required, our highly skilled team of Field Service Engineers can resolve issues in your facility. Product specialists at our Technical Support Center are thoroughly versed in the electronic and optical properties of your laser system, and are trained to diagnose most performance problems over the phone or by email exchange. Please have your model and serial numbers available when you contact Customer Service for technical support.

User Manuals

Comprehensive user manuals, which include operating and maintenance instructions, are shipped with each product. For some of our older lasers, please see our listings of selected user Manuals. Should you have trouble locating a user manual for your system, please contact Customer Service for assistance.

Field Service Engineers

In the unlikely event that a visit is needed to service your system, Spectra-Physics has the industry’s most experienced, field-deployed service team equipped and ready to come to your site and bring your issue to a swift resolution. Our Field Service Centers are strategically located worldwide to respond quickly to your service needs. Please contact Customer Service to schedule a visit from a Field Service engineer.

Remote Access Capabilities

Many of our laser systems can be serviced using remote access. Please contact our service team for more details.