Lease Return Logistics

When it is time for your customers to return assets at lease end, simply publishing a destination address and some packing guidelines often leads to disputes about condition, gaps in handling, missed deadlines - all jeopardizing customer satisfaction.

All you need to do is link your clients to the site (which can be private labeled with your branding).

Our professional I.T. Asset Handlers will take care of proper packing and all the logistics, while you track everything online.

Just tell us where to route all your assets, and we`ll work directly with your clients to make it happen.

Enjoy complete visibility of all your lessee returns.

Your internal AND warehouse receiving staff can log in any time to view:

• Scheduled pickups and delivery time estimates
• Advance Shipping Notifications (ASNs)
• Asset detail and damage reports

You`ll know what`s coming and when, and even what condition it is going to be in.

Consistency

Get it done right, every time

A consistent logistics process not only means your assets are packed properly, it streamlines receiving, auditing, and settlement.

Our network of trained logistics professionals follow strict Standard Operating Procedures, including:

•  Proper packing materials and procedures
•  Onsite inventory
•  Proof of Pickup
•  Proof of Delivery

Achieve consistency with transparency, maintain control, and improve customer satisfaction.

Route your assets anywhere, anytime

• You identify all receiving destinations - and adjust them based on competitive pricing comparisons
• Set business rules to determine which returns go to which facilities
• Shift volume from one facility to another, and audit asset flows to each through a single online system
• Your receiving facilities can also log in anytime to see what`s headed their way, or to reconcile inventories after receiving

The information you need to be in compliance

A detailed onsite inventory is performed at every pickup, providing the highest standard of accountability.

A Certificate of Collection provides proof of every return booked through the system, including:

• Complete Chain of Custody
• Expected vs. Actual Reporting
• Serial Number Listing
• Asset Type Summary
• Damage Report

Provide your lessees a customer-friendly process

• Charging for missing, bad and damaged (MDB) asset returns introduces customer conflict and reduces customer satisfaction.
• Reduce the actual number of MBD returns and the conflict they cause by directing your clients to use ReturnCenter.com.
• Our complete chain of custody reporting, including damage reports, puts an end to the "finger pointing" that arises when assets go missing or get damaged.

Reduce risk

Capture data, create auditable records, improve accuracy

A significant risk of loss occurs after I.T. assets leave your lessee`s site and before they arrive at your returns facility.

One lost asset not only means a financial discrepancy, but opens the door to liability from data theft.

Using the trained professionals and qualified service providers through ReturnCenter.com reduces risk by increasing visibility and accountability of all parties in the returns process.

Why pay to create your own return process, when the Certificate of Collection that is part of every ReturnCenter.com return meets the highest standards of documentation in the industry?

In one document you get:

• Detailed chain of custody
• Date/time stamps
• Asset-level reconciliation

All data is available to import to your legacy system, or download to Excel (XLS) or Adobe (PDF).

Track every asset in transit

Dashboard Access to All Returns

When assets are picked up, shipment tracking data is uploaded to your ReturnCenter for you - and your lessees - to see.

You and your lessees will know where those assets are and when they are due for delivery.

Check the status of every pickup, along with the number of expected assets, scheduled pickup date, actual pickup date, estimated delivery date and a link to a more detailed information page about every load.

If you require your lessees to enter or upload serial numbers to be picked up, you can report on the onsite reconciliation of expected vs. actual.

You also have the option of requesting or requiring your lessees to report damage at the time they process their return online, including comments and photos.

Similarly, any asset-level reports of damage, including comments, photos and damage costs can be uploaded from remarketer reports and viewed online for each return.

No software to install.

Nominal set-up fees apply to set business rules like smart-routing or custom asset libraries. Otherwise, the service is funded primarily through OnePak`s competitively-priced pickups and logistics services ordered through ReturnCenter.com and paid directly by your lessees.

Your ReturnCenter can be fully operational in a matter of weeks, or you can begin directing lesses to ReturnCenter.com TODAY!