Our vision for Luxus is as follows :-

Strategy

Planning in the short and long term which adapts to change
Marketing to companies which share our commercial values of long term mutually advantageous relationships
Continuous improvement and development of people, product and technology
Maintaining and improving our competitive edge
Recognising time as a valuable resource and managing it
Getting things right first time

Customers

Providing a service to all our customers which meets agreed expectations
Developing mutually advantageous long term relationships

Suppliers

Defining and developing acceptable service from all of our suppliers
Developing mutually advantageous long term relationships

People

Valuing the work of every individual in achieving our success
Creating an environment where people get satisfaction from their work
Free-flowing information throughout the organisation
Developing people and encouraging them to realise their potential
Instilling pride in the work we do, the product we produce and its positive environmental contribution
Recognising the needs of family and balancing those with business needs
Promoting equal opportunities to ensure everyone is treated fairly and reasonably according to their individual merits and abilities

Health & Safety

Creating of a safe and healthy environment for people to work in

Environment

Protecting and improving the environment with our products and processes

Systems

Streamlined systems to maximise effectiveness and minimise waste
Ensuring that all activities add value
Collecting, analysing and using only meaningful information

Quality

Fully understanding, communicating and agreeing what quality means to each customer, supplier and colleague

Profits

Profit = investment = growth and secures all our futures

Management Principles and Values

We believe in continuous improvement and we achieve this by measurement and the use of key performance indicators.
We commit to holding regular action review meetings and action logs with our people to understand their problems and give them help and direction.
We believe in participative consensus decision making wherever possible because the resultant implementation will be faster, more efficient and have the commitment of all involved.
We believe in communicating openly and regularly with staff and following the right protocol.
We believe in constructive criticism as a method for improving work together and respect for each other’s ability, experience and expertise. Once a decision and course of action has been made we will not undermine the decision or process.
We believe time is our most valuable resource and will value each other’s time accordingly to ensure we do not waste it.
We believe in planning and proper project methodology as failing to plan is planning to fail. There is no control without a plan.
We commit to improving our listening skills by asking questions and seeking continuous clarification.
All work is a process and we commit to involving the people in the process to solving the problems because they are the experts and are much closer to the right solutions.
We believe in the process of delegation, as this will ensure that responsibility is taken at the lowest level.
We believe in developing people by providing the right level of training and support for them to improve.
It is our job to think forward and approach each problem from a Luxus point of view rather than our own.

Work smarter, not longer or harder, by planning, communication, delegation and control to involve and use each other’s skills effectively and thereby produce a product more efficiently and profitably.

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