Unicorn Systems a.s.
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Unicorn - Operation and Business Process Outsourcing Services
The availability and proper functioning of IT solutions is essential for the operation of any business and for the fulfilment of its goals. It is crucial to have expert IT knowledge to ensure the proper provision of processes and resources. Unicorn is ready to provide the long-term and trouble-free operation of IT solutions. This service includes a standardized and proven system of regular monitoring and preventive checks.
These days, a business process independent of IT technologies and communication is almost unheard of. Close cooperation with our clients’ business departments in the delivery of information systems has given us detailed expertise in many industries. Our clients can thus benefit from the strong synergy of outsourcing both the IT operation and business processes.
Unicorn, thanks to its more than 25 years experience delivering and operating IT solutions, has abundant experience with providing trouble-free operation and outsourcing the operation of business processes which are closely linked with IT solutions.
We provide IT solutions operation and business process outsourcing (BPO) based on parameters agreed to with the client. The Service Level Agreement (SLA) defines the parameters, scope, and the level of the services. Service quality assessment evaluates the SLA parameters, which are continuously monitored, recorded, and discussed within regular status meetings. The assessment is based primarily on the operation report, which summarizes the performed activities and adherence to the SLA parameters.
In order to permanently maintain high quality of the services, it is necessary to thoroughly document their progress and the required know-how in the form of regularly updated operational documentation.
We provide our own specialists for the operation of IT solutions and business process outsourcing. The team can be on-site or operate using remote administration. We can use the client’s infrastructure, our own infrastructure, or cloud solutions. We have large secure and properly equipped premises available where we can place both the infrastructure and the teams. We can also fully outsource the operation of IT solutions and business processes by taking over the people, infrastructure, space, and full responsibility for the service.
We are not limited either by time or by place and are able to provide our services anywhere 24/7.
The know-how separated from people
The knowledge necessary for ensuring the operation and business process is recorded in operational documentation.
Ensuring a level of availability and functionality for the routine operation of IT solutions and business processes
Activities are executed strictly according to SLA parameters using standardized procedures.
Long-term experienc of the team
We have an extensive pool of IT specialists with knowledge of many business processes and IT technologies.
Respecting our clients – we can adapt
We insist upon process and communication standardization, but this does not mean that the client has to change his business and rules.
24/7 access to information
Operational documentation and information on business processes functioning is always available to the client in the Plus4U internet service.