Codra - Panorama Platform Technical Support
Codra's Panorama Platform is a comprehensive industrial IT solution designed for system integrators and end users, offering robust supervision capabilities. Its technical support structure is well-integrated with the software development team, ensuring prompt resolution of technical issues. The support team is composed of seasoned engineers proficient in Panorama solutions, capable of guiding users through everything from fundamental to advanced features. The support is structured into three tiers: Level 1 for initial inquiries, Level 2 for complex cases, and Level 3, which involves direct interaction with the development team for high-level technical challenges. This tiered system ensures efficient resolution and seamless operation of Panorama applications. Additionally, Codra offers extensive training programs by the same engineers who form the support teams, facilitating a seamless learning process and fostering strong relationships with customers and integration partners.
The Panorama support team is always on hand to help you. Preventing and resolving your technical issues is their daily mission. Equally, they will assist you in getting to grips with the latest features of the Suite, using the design tools, building your Panorama applications, as well as being happy to answer any questions you may have in relation to using our tools.
Whether you are an system integrator or an end user, getting a support contracts (PCI or PMC) allow you to get help and support with commissioning or operating of Panorama applications! If the necessary assistance proves to be substantial or very specific in nature, the technical assistance can be passed on for handling by our Panorama experts. We will always go the extra mile and see you through to the successful completion of your project.
Panorama support teams are made up of experienced engineers from the world of industrial IT. Via the Panorama training program, the teams will be there to support you throughout your learning curve and beyond into the use and implementation of Panorama based solutions.
An initial contact by phone or email will take you directly to Level 1 support. In more complex cases, you may be escalated to Level 2 or handed over to the Panorama Experts. Should a problem still persist, Level 3 will come into play. This level links directly with the Panorama development teams. Being able to receive support directly from the software developer when necessary, can be the vital difference when it comes to finding a timely and satisfactory solution to a high-level issue.
Our customers already know our technical support team!
Because they are also the engineers delivering the courses in our dedicated centers (or on site). This facilitates human contact, encourages dialog and helps to establish a relationship of trust. This constant willingness to be attentive and to interact is an important element that contributes to the improvement of our products.
Building a long-term relationship with our customers and integration partners is at the heart of Codra’s philosophy. And that begins by being responsive when it comes to answering your questions and issues in the shortest possible time.
Your happiness is our driving force.