Services

Our core business is to offer compliance services under the Austrian Packaging Ordinance for all packaging materials from households and the commercial sector. ARA operates one of the leading collection and recovery systems in Europe, a system it established together with its partners for the collection, diversion, sorting and recovery of packaging waste throughout Austria. We also offer innovative waste management solutions to customers in Austria and abroad.

Customers and Owners

ARA was established and is ultimately owned by the companies and organisations to which the Austrian Packaging Ordinance pertains. We offer the same terms and conditions to all customers and act in the best interest of ARA’s owners and to the benefit of ARA’s license partners. The company goals are stated in ARA’s mission statement and guiding principles. Our customer relations are based on transparency, accountability and trust.

Efficiency Principle

By providing our customers with compliance services at a low cost in the long term, we aim for market and price leadership in a competitive environment. ARA operates on a non-profit basis in the core business, while at the same time observing sound business principles with maximum efficiency and cost transparency.

Operational Partners

ARA works together with numerous partners and uses the advantages of competition in its procurement policy. The smooth cooperation with our partners – city and municipal governments, waste management associations and private-sector waste disposal and recovery companies – in combination with a strong capacity for innovation forms the basis for the success, efficiency and acceptance of our collection and recovery system.

Employees

ARA’s employees represent the company and its values and goals in all contacts with customers and partners. Competent, responsible, reliable and flexible, our staff help maintain a company culture which is based on mutual respect at both the internal and external levels.

Company Environment

ARA’s business activities help protect the environment and make an active contribution to climate protection. In addition to providing secondary raw materials and energy sources for recycling, ARA supports the prevention of waste. We are continually working on minimising the environmental impact of the collection, diversion, sorting and recovery of packaging waste. We are also working hard to achieve a high level of acceptance among consumers, businesses, administrators, decision-makers and politicians, above all by providing them with information.

Corporate Governance

ARA is committed to open communications and mutual trust between the company’s management and its employees. All goals are well defined; all tasks and responsibilities are clearly assigned. In our dealings with each other – including dealing with criticism – we are open, constructive and solution-oriented. Independent action and cross-departmental thinking are encouraged and supported.

Quality Goals

ARA commits to the principles of legal and contractual compliance. As a quality-oriented company, ARA always aims to improve its performance, and in doing so also reviews the economic impact of its quality and environmental goals, which are set at regular intervals.

Risk Management

Our risk management activities focus on systematic...