Service Desk and Desktop Management
ERT provides outstanding customer care and has a strong track record for the creation of support desks, transitioning of help desks, and the consolidation, transformation and/or optimization of help desks into service desks. As a result, ERT can optimize support functions tailored closely to mission needs, and deliver efficient support that meets the needs of any organization’s goals. ERT has experience with a wide array of ticketing tools and suites, and has worked with cloud, on prem, and SaaS ticketing solutions. ERT has expertise in ITIL, and has enhanced services in both general Service Desks and in very targeted Mission Support Desks.
