Service is at the very core of Ecolutia. Flexible solutions reflect the passion for achieving excellence in customer service whilst providing superior and efficient mobile water treatment systems. Ecolutia recognise the need for COMPLETE mobile water treatment solutions and how service goes hand in hand with the system.
Systems are operated and maintained by university graduated Field Service Engineers (FSE’s), who are a big part of Ecolutia’s service philosophy. Not only university graduates, but also graduates of Ecolutia’s challenging internal training programme, they are committed to meeting Ecolutia’s high standards. Supporting them is a team, who are also graduates of Ecolutia training, and are spread around the globe, available to help 24 hours a day. They provide the FSE with any technical or customer back up support that may be needed.
Just like our mobile water treatment equipment, our people are ready to go where you need them, when you need them, to provide the superior solution that Ecolutia delivers. In line with this thinking there are many ways in which you can choose to work with Ecolutia. The following categories roughly group the service options available, but be assured Ecolutia’s flexible approach means you will find a route that will work best for you.
Rapid Response Service
This service offers an immediate solution for unplanned or unexpected situations, often beyond your control. Even the best laid plans can go wrong, none of us can predict the future, but we can have an emergency plan in place. Our 24-hour,365 days a year service philosophy that supports our mobile water treatment systems enables our clients to continue with their business in such situations. This type of response is critical when the consequences of shutdowns are huge. Examples of situations that have arisen and required a rapid response from Ecolutia are:
- Failure of water treatment plant
- Changes in feedwater quality
- Severe weather conditions
- Boiler tube or condenser leak
- Additional treated water demands
- Water scarcity issues
- Environmental compliance
Some detailed examples of applications of Ecolutia’s mobile water treatment systems can be found in the user section of this site. These vary in the type of response they have required but a rapid response is included amongst them. Login here for access. You will be asked to register, should you not have done so already, but in line with Ecolutia’s service philosophy this can be done instantly for prompt access.
Short Term Temporary Service
This service offers an adaptable and open ended contract that can be reviewed once in place to suit your needs. It is designed as a short term mobile water treatment solution for planned projects or events, similar to the examples shown below:
- Process changes
- Legislation changes
- Plant start up and commissioning
- Increased peak or seasonal demand
- Full flow trial for a new process, system or application
- Project expansions
- Preventative maintenance
- Quality changes to feed or product water
Some detailed examples of applications of Ecolutia’s mobile water treatment systems can be found in the user section of this site. These vary in the type of response they have required but a short term/temporary application is included amongst them. Login here for access. You will be asked to register, should you not have done so already, but in line with Ecolutia’s service philosophy this can be done instantly for prompt access!
Long Term Service
In the same way that Ecolutia can offer immediate short term or emergency solutions, customised solutions can be designed, installed and operated for projects lasting anywhere from 1 to 15 years and beyond! Often referred to as BOOM (Build, Own, Operate, Maintain) projects, they offer a complete ‘hands-off’ solution. These can often be applied for supplementing existing plants or for new/replacement projects. Customisation of the modular equipment can achieve a system that supports individual customer demands; and back up equipment from the mobile fleet allows treatment flexibility and peace of mind throughout the extended term of the BOOM agreement.