Start Residential Service

Note: Check water pipes and fixtures at the residence before requesting service. Customers are responsible for charges incurred if faucets have been left in the "on" position, or for any property damage due to faulty piping or fixtures, when water service is activated.

Transferring service
If you currently have an active account with us and would like to transfer service or start service at a different address, you can do so using the My Account

When applying to start residential service, applicants are required to provide the following:

• Legal name
• Date of birth
• Last four digits of Social Security number
• Telephone numbers
• Service address, mailing address, and previous address
• Government-issued photo identification, if applying in person

Resident aliens also may be required to provide a passport, state identification number, and/or matrícula consular (Mexican consular identification card).

International customers may be required to provide their passport number. Passports are not acceptable if expired.