Strategic Planning Services

Each strategy is implemented and managed by six individual, organized teams, made up of diverse groups of CWW employees. The composition of the teams reflect an equitable distribution of organizational skills and resources.

The Teams which support our six strategies are:

1. Enhance Customer Satisfaction
2. Strengthen Regional Potential
3. Leverage Information Technology
4. Optimize Infrastructure Performance
5. Develop Sustainable Workforce
6. Maintain Financial Stability

These teams identify the actions, roles, responsibilities and performance benchmarks which support the strategic plan.The tactical activities of each team are coordinated under the guidance of a Team Leader and Assistant Team Leader.The Strategy Team Leaders direct their team’s activities to identify required resources needed to implement their recommended programs.Under the leadership of Strategic Planning, the Team Leader is responsible for ensuring the mission of the team is effectively accomplished and ensuring timely communication of the team’s progress to senior management.

The teams’ planning processes involves initially identifying Fiscal Year Performance Work Plans (PWPs) which are strategic projects designed to create specific operational efficiencies and which support the CWW mission, goals and values. In developing a strategic approach,strategy teams will conduct a research of water and wastewater industry best practices and benchmarking, as well as coordinate with operational departments to develop a plan to accomplish and implement the documented project. By coordinating operational efforts, the team ensures there is an alignment of resources to support the identified objectives and then creates a credible framework to track performance results. Senior management provides general guidance and direct support in the implementation of the strategic initiatives and ultimately ensures these initiatives are fully integrated into CWW’s departmental responsibilities.This process results in the acceptance and deployment of successful and effective management improvements throughout the organization.

By utilizing teams comprised of a cross-section of employees, we have moved the implementation of our strategic initiatives to the front-line. The teams are afforded autonomy and empowerment to develop action plans and activities that will lead to a better organization.“This inclusive style of management,” says CWW President Bob Tant, “involves a broad cross section of our employees, with the strategy teams providing more ideas and a new perspective.”

The Department of Strategic Planning (SP) hosts and facilitates regularly scheduled meetings whereby selected members of the Strategy Teams report on the status of the teams’ activities to senior management. These sessions create a platform for the teams to interact with the CWW leadership to seek guidance, obtain approval for implementation of new projects, and receive feedback and updates on organizational activities.

The overall responsibility for the Department of Strategic Planning is developing and disseminating company-wide strategic communications, coordinating strategic training for team members, collecting departmental data for monthly reporting of organizational benchmarks and providing leadership oversight, direction, input and feedback for each team’s planned activities from a tactical perspective.