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Call Centre Management Software
Improve employee productivity and streamline your distributionprocess with efficient sales order processing with the Trilogy Customer Services module. The system integrates with the Marketing module to ensure any special deals and freight rules are accurately calculated against a promotion code. The module combines sales order processing with customer relationship management allowing sales staff to view details about the customer’s buying history, compile wish lists, assign mailers, take notes or log internal reminders for future action. Customer questions such as present order status can also be viewed. Customer Services handles a wide range of different business models from standard product sales to prize draws, membership schemes, rentals, subscriptions and event bookings. Ideal for both fast moving call centres as well as complex B2B operations.
Manage Customers Effectively
Build better customer relationships and increase customer retention with invoicing and distribution capabilities that speed enquiries and reduce errors.
Improve employee effectiveness and speed through invoice entry in a single window, with the ability to view all orders, invoices, back orders and returns in one location.
The information you need is available instantly, customisable to your business needs, with easy drill-down facilities to additional information.
Whether you have mail order, trade, retail sales or even multiple companies, they can all be handled through a single integrated system.
Track and manage potential customers as prospects allowing you to expand your customer base and increase sales.
Cross-sell/up-sell options and sell or rent options.