CSM - Version 4command -Flagship Command Center Software

4command™ integrates the activities of complex work groups in real time. It:

• Provides full situational awareness across the organization
• Delivers process-specific, electronic checklists and displays
• Enables role-based electronic tasking and sharing
• Tracks the status and detailed history of events
• Enhances the value of other critical business systems.

4command™ facilitiates decisive and efficient event management for a wide range of critical situations, such as:

• Customer service or business process interruptions
• Severe weather
• Environmental issues
• Security threats
• Injuries and illnesses
• Business continuity threats
• VIrtually any situation where specific procedures and business rules apply.

4command™ pays for itself in the consistency, efficiency and precision that it brings to your organization. It:

• Tracks progress at a granular level throughout a critical situation
• Delivers clear guidance, situation status and critical resources to assist in decision support
• Generates comprehensive post-event logs/history, so that your response is fully and permanently documented
• Promotes consistent and reliable implementation of core processes, across multiple roles and wide geographic areas
• Eliminates handwritten documentation and manual posting of action information
• Facilitates rapid access to all electronic resources that support the response process. Nothing "falls through the cracks" because you lack the time to find the information needed to handle it.

• 4command™ primarily manages knowledge, not data. 4command™ works with your various data systems, not in place of them.
• 4command™ is an active system that pushes information to users who need it. In contrast to passive information systems such as databases, document systems and resource managers, 4command™ can direct a response process based on current conditions.
• 4command™ uses your rules. Every installation is custom-configured to accommodate unique company-specific processes, which allows it to deliver proprietary action tasking and other information to specific personnel in real time and in sequence.
• 4command™ can be integrated with other automated systems to tie activity to critical data, or to export event parameters to external processes, such as automated notification systems.
• 4command™ maintains detailed history and logs. Workgroups that depend on 4command automatically know who did what, and exactly when it happened.

A 4command™ implementation occurs in phases. The basic but substantial benefits of the whiteboard and task-tracking features can be available to you in as a little as a couple hours, in a hosted environment. If you choose to invest in the more significant knowledge management features in the system, we will work with you to complete the following:

• CSM experts with decades of experience in emergency response and process implementation will meet with you to understand your response processes in depth, and identify opportunities for improvement.
• Based on this information, we will develop a comprehensive knowledge base template to document your processes in detail.
• After your approval, we use the template to configure electronic knowledge bases in 4command™. Or, if you prefer, we can train your personnel to do this
• Because we store our knowledge bases in open spreadsheet formats, you can choose to maintain them yourself, or we will be happy to host and maintain them for you.