Critical Situation Management, Inc. (CSM) software

Knowledge Management is at the heart of the CSM solution, but Knowledge Management can mean different things in different contexts. To gain a better idea of how we define and implement it, please click through the sections below.

4command is CSM`s flagship Command Center software solution, based on innovative, field-proven Knowledge Management technology that CSM pioneered and refined over the past decade. Click through the sections below to see what 4command can do for you.

Six Sigma is a busness management strategy that is being widely adopted across many industries as a means of improving quality. The goal of Six Sigma is to improve the quality of processes by minimizing variability and removing the causes of problems. 4command does precisely this. By codifying your business rules in knowledge bases, and delivering situation-specific guidance in real time to precisely those who need it, 4command puts intelligence and muscle behind your commitment to consistency.

Formal database systems are the quiet backbone of your information strategy. Often under-utilized, they are notoriously inaccessible to end users, usually by design. They typically work only with highly structured information -- i.e., rows and columns of facts. Databases are typically passive systems, operating as back end storage for various software packages. Many of the information systems that you buy are essentially just front ends to your database.