Microsoft SharePoint - Incident Tracking Software

The ConvergePoint Incident Management Software extends the Microsoft SharePoint (SharePoint 2016, SharePoint 2013 and Office 365) platform to create a streamlined workflow where the reporting of an incident, case investigations, root cause analysis, corrective action management and validation of actions are handled in one central location. With custom forms to capture every type of case and a  robust user friendly workflow rules engine, incident managers across multiple areas of the organization are able to handle cases efficiently while allowing for greater visibility within the organization.

No More Outdated Incident Management Processes
Gone are the days of paper copies shared throughout your entire organization to handle a specific incident. Our Incident Tracking Software comes with a variety of handy tools and keeps the entire process in one online and secure SharePoint platform, where all users can readily view important case details and make updates as necessary. HR and compliance managers need their compliance case management processes to abide by OSHA and regulatory oversight, and our solution not only creates a complete audit trail, but helps reduce fraud and mitigate risks throughout your organization.

Report Incidents
Our incident management software enables organizations to easily capture new cases from across various departments and allow managers to act on them.

HOW DOES YOUR BUSINESS BENEFIT WITH OUR CASE MANAGEMENT SOFTWARE?
From the reporting of cases through the resolving of the incident, your business benefits every step of the way. Managers are able to create custom fields and rules in the reporting forms based on the kind of incident ( HR, Compliance, Risk, Quality, Safety, etc.)  so they can easily track the most pertinent information of the specific incident. Following that, you can immediately decide if an investigation is needed. Paper copies and non-automated platforms fail to notify the appropriate individuals if their input is needed, creating a wealth of potential logistical errors. Our incident management software avoids all of that by sending email notifications to each individual if a case requires their attention.

Once a recommended action plan has been decided upon by managers and investigators, advanced search and reporting capabilities allow for reports to be instantly created in the event of an audit or review session later down the road. Leadership can readily view these reports and analyze trends to limit similar issues from reoccurring or impairing employee safety. Your team does not have to feel alone in the process. ConvergePoint’s incident investigation management software experts provide ongoing support and training whenever you have questions or concerns. Plus, our software gets you up and running in a matter of days or weeks, not months, with seamless migration and deployment.

Investigate Cases
Our investigative case management software allows supporting documents and attachments to be provided throughout the process.

HOW DOES YOUR BUSINESS BENEFIT WITH OUR CASE MANAGEMENT SOFTWARE?
From the reporting of cases through the resolving of the incident, your business benefits every step of the way. Managers are able to create custom fields and rules in the reporting forms based on the kind of incident ( HR, Compliance, Risk, Quality, Safety, etc.)  so they can easily track the most pertinent information of the specific incident. Following that, you can immediately decide if an investigation is needed. Paper copies and non-automated platforms fail to notify the appropriate individuals if their input is needed, creating a wealth of potential logistical errors. Our incident management software avoids all of that by sending email notifications to each individual if a case requires their attention.

Once a recommended action plan has been decided upon by managers and investigators, advanced search and reporting capabilities allow for reports to be instantly created in the event of an audit or review session later down the road. Leadership can readily view these reports and analyze trends to limit similar issues from reoccurring or impairing employee safety. Your team does not have to feel alone in the process. ConvergePoint’s incident investigation management software experts provide ongoing support and training whenever you have questions or concerns. Plus, our software gets you up and running in a matter of days or weeks, not months, with seamless migration and deployment.

Resolve Cases
Our compliance case management software empowers decision-makers to develop and implement a recommended action plan to resolve the issue.

HOW DOES YOUR BUSINESS BENEFIT WITH OUR CASE MANAGEMENT SOFTWARE?
From the reporting of cases through the resolving of the incident, your business benefits every step of the way. Managers are able to create custom fields and rules in the reporting forms based on the kind of incident ( HR, Compliance, Risk, Quality, Safety, etc.)  so they can easily track the most pertinent information of the specific incident. Following that, you can immediately decide if an investigation is needed. Paper copies and non-automated platforms fail to notify the appropriate individuals if their input is needed, creating a wealth of potential logistical errors. Our incident management software avoids all of that by sending email notifications to each individual if a case requires their attention.

Once a recommended action plan has been decided upon by managers and investigators, advanced search and reporting capabilities allow for reports to be instantly created in the event of an audit or review session later down the road. Leadership can readily view these reports and analyze trends to limit similar issues from reoccurring or impairing employee safety. Your team does not have to feel alone in the process. ConvergePoint’s incident investigation management software experts provide ongoing support and training whenever you have questions or concerns. Plus, our software gets you up and running in a matter of days or weeks, not months, with seamless migration and deployment.