inHANCE Impresa - Utility Billing and Customer Information System

inHANCE’s Impresa is a utility billing and customer information system with flexible solutions that will streamline your operations and provide everything your customer service representatives need right at their fingertips. Impresa will enhance all your customer service operations from “meter to cash” and simplify your complex billing and collections processes, all in one simple to use solution. Impresa is a purpose-built, full-featured utility billing and customer information system designed for water and sewer utilities.

Coupled with our commitment to customer service and operational excellence, our Impresa solution will be a valuable asset to help you serve your customers and stakeholders. Unlike other software, Impresa will adapt to your utility’s individual needs.

• Impresa will enhance your revenue stream by increasing the precision of your collection practices and creating more efficient work processes.
• Impresa’s business intelligence tools, along with our customizable & accurate reporting, will allow you to analyze business operations and take action as required.
• Impresa’s flexible rate configuration solution makes complicated calculations straightforward and easy to execute.
• Impresa’s customer scheduler simplifies recurring tasks through automation. Schedule and execute precise move-ins, move-outs, and update customer information and more using our Action Queue.
• When coupled with FieldHawk, Impresa will assist in keeping your field service technicians moving from one service call to the next efficiently.

Customer Representative Dashboard
Our Customer Representative Dashboard places all the most important information your customer support team needs in one place.  This provides important client information at one’s fingertips, allowing for more effective customer engagement and satisfaction.

Business Intelligence
Our Business Intelligence tools, along with our customizable & accurate reporting, will allow you to analyze business operations and take action as required.

Backflow Process
Impresa’s Backflow Process allows you to designate locations that need to be inspected. This system can be used to generate listings and letters periodically to indicate the need for retesting.

Work Orders
Impresa’s powerful built-in Work Order solution makes creating, assigning, tracking and completing work orders much easier than the common method. With the FieldHawk mobile work order system, field technicians can update work orders from anywhere.