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Online Self Service
Self-Service is a powerful application that can be used by your suppliers and trade customers. It reduces paperwork and administration by allowing pre-approved users to have online access to account information and business transactions including details of invoices; payments, sales orders and their relevant status. They can also access copy documents and information in relation to the procure-to-pay life cycle for order accuracy, process efficiency, and reduced invoice exceptions.. The Supplier Self-Service package is an intrinsic part of our Hardware & DIY retailing solution. As with all our software, the products contained in this package are easy to install and use and are fully supported by our online support and customer helpdesk.
The account data is presented for the individual logged on and allows views of current and historical data. Users can view details of deliveries, trading statements, invoices and payments. This is all available with comparisons and profiling and is done through a secure web login that no one else has access to.
The ease of use with intuitive navigation, graphics and online help makes the Self Service module an important part of the ordering an supply chain. Collaborative processes on orders, deliveries and invoices helps your suppliers to optimize interactions achieving quick, significant, and sustainable cost savings.
The ability to build stronger links with customers and suppliers, accessing all contract data online will speed the time taken with queries, reduce errors in stock outs, deliveries and payments made on accounts.
It also enables the ability to easily reference all arrangements on product discounts, seasonal offers and rebates with all agreed contract documents available with links to proof of delivery and dispatch dockets.
Self Service significantly reduces overheads associated with storage and servicing of Copy Document requests by enabling suppliers to access copies online.